Collectif Reviews 

Fabulous vintage clothing and fast online ordering and delivery. However, if you have to return anything, be prepared for the return delivery costs and no communication whatsoever regarding receipt of returned items or refund status. It was only when I reached out to Collectif over two weeks after they had received the items back, that my two refunds totalling £112 were finally initiated. I have also wasted over £12 in delivery and return shipping costs, one of which was for a faulty item. Come on Collectif, if you want to survive & compete as a credible company, where even smaller online retailers excel at Customer Service, you need to improve and at the very least, communicate with your customers. Sadly, I will definitely not be ordering with you again and would advise others not to bother too.

Ordered the wrong size of a dress and asked the team to correct the size before sending the package.
They quickly replied they had changed the size, but for some reasons the system did not register the change and I was sent the size I wrongly ordered.
Contacted the customer service again and they apologised for the inconvenience and quickly sent me the correct size within next day.
Considering they did not have to help me with my order as I did a mistake, they were outstanding!
Amazing customer service, I was impressed!
By the way the pinafore/dress was really good quality and the sizing consistent with old sizing I was used to before they changed ownership.
I hope they'll come out with a new collection soon.
Thank you very much
A very loyal customer

After having been sent the incorrect size in a jacket ,the Customer service via e mail has been excellent and the issue resolved very quickly.
The Jacket is good quality and correct size fits really well.
The black and white handbag is great too.Subsequently have ordered a skirt to match jacket.
I would recommend ordering from this company .Great range of Vintage clothes.
Thank you Collectif

Terrible after sales. No phone number all online. 3 weeks if your lucky for a refund. Always post recorded delivery because they try to say they haven't received

Emailed 6 times no answer! Commented on a Facebookfor them to get back as they have not responded and they have wrote back but still not given my money back after iv sent my order back in the time frame and ordered almost a month ago. Nice quality shoes but they came up to small

The clothes are amazing, unfortunately the customer service isn’t great. Be really careful to choose the right size if you purchase online because you cannot return the items in the stores. You have to send them back via post.
I have been send the wrong size of skirt by them and I am still trying to get a definitive response from their customer service after hours. Customer service which by the way you can only reach out to via email, because they say the team is too small for handling phone calls.

Recent Customer , Very Happy with three Lovely Cardigans I’ve purchased , Beautifully packed and presented. One Parcel arrived today . Sizing excellent , Fast Delivery everything 5* Looking at what I can buy next .

Collectif have relaunched after going into administration and I'd say they have come back better than ever. The cut/design is the same as ever, but better fabric quality. I had a problem with a recent order and received an excellent response from their customer care team.
Full price items are quite expensive, but they have excellent sale bargains.

Going bankrupt or something right now. I ordered two shirts that just didn’t fit me right. I got on their website to start a return and it says they aren’t taking any returns or exchanges. So with shipping I’m just out 100 bucks. Not pleased.

Pay for express delivery. Certainly nothing express about the service. Customer service number just rings off. No response on social media. No response to the 'contact us' email function on the website. Refund my delivery charge as evidently its not express, is it?

I can't get a response from customer services. Phone number rings out, direct emails ignored and messages sent through their website also ignored. I'm hoping this might reach them somehow.

I already ordered a lot of clothes from collectif and at first the clothes seem gorgeous and special. The style and construction is really nice. But what a pity after two or three washes most of the garments look old (I only wash on 30 degree delicate cicle), some loose their shape completely, one bolero went form long sleeves to a three quarter sleeve bolero. My family even commented on the washed out look of my clothes. It’s a gambling game and just not worth the very high price. In the end it’s just fast fashion made in china and even though I love the styles I won’t be ordering anymore.

Lovely clothing and very flattering. Customer service is also very helpful.

Absolutely shocking returns process! avoid unless you want to wait upwards of a month to be reimbursed.
Treated myself to a large parcel of clothes, having never bought from the brand ordered numerous different sizes styles etc to try (we know how it is ladies!)
clothing was nice quality and I picked out a couple of items then filled in returns repacked and sent the remainder back all as advised.
No reply for 2 weeks. not even an acknowledgement, contacted customer service who did respond fast and told me the package arrived a week ago (wouldve been handy to know).
Told refund issued in 2-5 working days....
8 days later. Nothing
Emailed again, prompt response and 1 item refunded that day (Still 4 remaining)
Another 10 days passes and no word no refund
Emailed again and was told I only returned 1 item! Sent my order reciept and 2 hours later finally told it was an error and they did infact have my 4 other items too.
Luckily that full refund appeared in the following day but absolutely astounded at the lack of organisation and wont be buying from this company again. Shame as the two Items I kept are great quality.

Whom this concerns,

I am messaging you with my concerns about my last visit to you store Camden stables yesterday 3/5/2023.

When I arrived to you store two ladies was sitting behind the till with their drinks just like if they wasn't at work but chilling in a bar. They completely disregard my presence and not even say hello to me , while they continue with their conversations. I have found this extremely rude as I felt that I wasent welcome at all through they body language and looks.

I went upstairs and nobody was there, sizes and prices are difficult to find ,and there was nobody to help me. Therefore I made my way out with an incredible disappointment. If I wasnt a good person I could easy take some of your clothes and walk through the door as the lady’s at the till not even unkowledge on my way out.

This store is getting worst everyday, and this is not my only bad experience but the last one I have. I have seen your staff smoking at the door with no regards to you customers health, they sit down behind the till and ignore customers while the chat about inappropriate topics , if a customer need something their customer services is poor and they make customers feel unwelcome. I have being a collective customer for very long time and I use to come very often to buy all my clothes in your store , this is obviously happens less everyday because the service you provide is not just poor but it’s as well rude. I am sure that many of your customers feel the same.

Hopefully you will take notice of my experience and this situation will change.

Regards
Nica

I had a problem with an order of boots, but customer service immediately solved it: they are amazing!

It's a month now how my two orders late.
They are still in they country.
I got answer that when clothes is shipped the rest is not their responsibility.
They never contacted me to apologies and do refund .
I found this unprofessional and i m telling the truth.

I recently ordered some fabulous boots in the sale which I had a problem with so emailed Customer Services. Within 10 minutes I had received a reply and a resolution which was above and beyond what I expected.

It's great to know that such service still exists and I will certainly hope to shop with Collectif London again in the future. Highly recommended. Many thanks.

I placed an order for a dress I wanted, which showed as in stock. The next day I was refunded as the item
is out of stock. However, the item still shows on their website as in stock in that size, and also on their business EBay page. I raised this with them to be told, they had dealt with it, and it was my fault for not refreshing the page. This is not the case. Both show the item as in stock, and hence available to order. I wonder how many other people are placing orders for items they don't actually have. They now seem to have deleted my comments from the site, when I raised the issue. Really poor service these days, which given how great a company they used to be is a real shame.

I like clothing,i have few pieces and I was always happy until I had a question to ask,
I get in touch on live chat and operator did not answer my question and close sessions,
I find it very rude, not the best experience.