collectmyparcel.comReviews 

518
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY, I booked and paid for a parcel to be collected on a Wednesday and delivered on a Saturday (which I paid extra for) Collection Day They didn't turn up so I contacted t... See more

Rated 1 out of 5 stars

I ordered a collection online on Monday 1st Feb for a pick up the following day. I did not recieve an email confirmation but luckily did a screen grab of the order. The following day...no pickup so... See more

Rated 1 out of 5 stars

WHAT A BAD SERVICES SHOULD HAVE DONE MY HOMEWORK ON THIS COMPANY ALL OVER THE NET DONT USE COLLECTMYPARCEL.COM BUT I DID WHAT A MISTAKE NEVER AGAIN NEVER MIND THE STAFF MUST B ON GOOD PAY TO WORK TH... See more

Company replied

Rated 1 out of 5 stars

Still waiting..... I arranged a collection on Monday 9th, for collection Tuesday 10th. Payment went through but no confirmation email. No one turned up. Emailed them Wednesday 11th had an email back... See more

Company details

  1. Courier Service

About collectmyparcel.com

Information provided by various external sources

We are a booking agent for:
Collect+, UPS, DHL and FedEx

Compare our carriers and get an instant quote to book on-line. You decide which carrier collects your parcel, they can collect from your home or place of work; no need to go the Post Office or a depot.
Track your parcel delivery straight after collection on our website. Inc £50 worth of cover (subject to T&C)

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Contact info

1.8

Poor

TrustScore 2 out of 5

518 reviews

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1.8

All reviews

(518)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick, slick and just the trick.

An excellent service. I found it very easy to book in my parcel collection. It was collected the following day as promised and delivered to Belgium before the week was out. All this is good but, the thing that impressed me so much was the value. I paid less than 25% of the amount quoted online by a large international courier. Oddly enough, the same large international courier that collected my parcel and delivered it to my happy customer. This is my first time using Collectmyparcel.com, next time they will be my first choice.

October 13, 2011
Unprompted review
Rated 1 out of 5 stars

REALLY RUBBISH - CARRIER DID NOT TURN UP AND NOT EVEN A SORRY FROM 'COLLECTMYPARCEL'

SHould be called "Collect my money, leave my parcel" - not even a sorry when the courier did not turn up, and when I complained there was no one to complain to - they all said 'not my responsibility' - really rubbish. Would not use again.

October 13, 2011
Unprompted review
collectmyparcel.com logo

Reply from collectmyparcel.com

After City Link failed to collect your parcel and you'd e-mailed us we replied within 19 minutes apologising. We said you could complain in writing to us, you did not. We even offered you a free City Link service as a gesture of goodwill. What you have mentioned above is not what happened.

Rated 1 out of 5 stars

VERY POOR

WHAT A BAD SERVICES SHOULD HAVE DONE MY HOMEWORK ON THIS COMPANY ALL OVER THE NET DONT USE COLLECTMYPARCEL.COM BUT I DID WHAT A MISTAKE NEVER AGAIN
NEVER MIND THE STAFF MUST B ON GOOD PAY TO WORK THERE I WISH ALL STAFF WELL BUT NEVER AGAIN WILL I USE THIS COMPANY

October 12, 2011
Unprompted review
collectmyparcel.com logo

Reply from collectmyparcel.com

You haven't spoken with us on the phone it was the Yodel depot you contacted. You've left a review on the service that Yodel didn't provide after you spoke to them.

Rated 5 out of 5 stars

Paid for delivery within a few days...my suitcase went door-to-door across the Atlantic in 24 hours - excellent!

I was thrilled with how unexpectedly quickly my suitcase arrived at its destination! And for far cheaper than many other shipping options, too. I would definitely use this service again.

The only part I didn't like so much was that pick-up was 'any time between 9am and 5pm.' It was a beautiful day out, one of our last in England, so I was relieved when the driver showed up midday and I still had time to get out of the house. It would have been lovely to have the option of dropping the package off someplace rather than wait indefinitely.

Still, a good experience all in all.

October 11, 2011
Unprompted review
Rated 5 out of 5 stars

Efficient

I had an item to be sent to my sister that lives in Portugal and it was to big to be sent by royal mail so i had to go on-line to look for a company that would and also at a good price. I did many quotes on many company sites but i wasnt satisfied with the prices on a google search i found collectmyparcel.com and made a quote. To my surprisse by sending the item trough collectmyparcel i ended up with a cheaper price and i was delighted. I followed the indications on the site and had the package ready for collection, the item was collected at the date arranged i was able to track it daily with no problems and the item arrived to its destination quickly with no incidents. The company that took care of the delivery was DHL and im very pleased for it. Collectmy parcel did a great job by getting a good price and having a exellent web page that does what it says. Well done.

October 8, 2011
Unprompted review
Rated 4 out of 5 stars

Slight delay

From the tracking I saw that my parcel was loaded one day then returned to the depot and reloaded, and delivered, the following day. I would have liked an explanation.

October 7, 2011
Unprompted review
Rated 5 out of 5 stars

good service

It was a good service ....I had problem with pick up driver ...rest of the service is very good...reached parcel on time ....no problem at all.
always like to use this company for future ...

October 7, 2011
Unprompted review
Rated 5 out of 5 stars

Thought I had been let down, then pleasanty surprised.

First time I'd used Collectmyparcel.com which I boooked online at 08.30 for same day collection by 17.30. By 17.30 I thought, here we go, they haven't bothered to turn up and collect my parcel for urgent next day delivery. Then at 18.00 a very apologetic and pleasant driver arrived from City link stating he had been delayed and would not finish until all collections were done. Parcel was delivered by 10am next day. I am more than pleased with the service and hope all my future consignments (which city-Link via Collectmyparcel have now gained) go as well as this one. Well done to both.

October 7, 2011
Unprompted review
Rated 5 out of 5 stars

Very smooth. Good value service

Easy-to-use website.
Handled my request for an unusual sized package.
Hassle-free pick-up and delivery.

The only negative would be that they can only specify a pick-up between 7.30am and 5.30pm. Not ideal when you have to ask someone to wait in all day.

October 7, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent value for money

Collectmyparcel.com was recommended to me by a friend as I had to send a large, heavy, bulky parcel. The post office would have charged £4 less than collectmyparcel.com but the compensation was minimal and I would have had the hassle of taking it to the post office which would have been impossible to take my baby and the parcel.
The guy that collected my parcel was really nice, very polite and cheerful. I tracked my parcel online and noted it was delivered well within 24 hours.
I'm really pleased with the service and I would definitely recommend them to friends. Would I use them again.....absolutely!

October 7, 2011
Unprompted review
Rated 5 out of 5 stars

Fast and Efficient

Was amazed with how fast and efficient this company is.
Booked 48 hr delivery option online. Parcel collected on time and delivered ahead of schedule. So easy. I will always use this courier in future.

October 6, 2011
Unprompted review
Rated 4 out of 5 stars

lowest price good service

used DHL via collectmyparcel.com to send a parcel to Turkey, but didn't prepare the custom invoice as I never sent anything out of EU. The driver gave me clear instructions of what to prepare and came to collect the parcel again the next day. I think it would be better if the website can state the requirements clearer to avoid any delay.

October 3, 2011
Unprompted review
collectmyparcel.com logo

Reply from collectmyparcel.com

Each booking receives a confirmation e-mail which details everything you need to do and print out for collection. This includes a link to the commercial invoice also. Any questions ever, please just ask. We're here to help.

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