collectmyparcel.comReviews 

518
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY, I booked and paid for a parcel to be collected on a Wednesday and delivered on a Saturday (which I paid extra for) Collection Day They didn't turn up so I contacted t... See more

Rated 1 out of 5 stars

I ordered a collection online on Monday 1st Feb for a pick up the following day. I did not recieve an email confirmation but luckily did a screen grab of the order. The following day...no pickup so... See more

Rated 1 out of 5 stars

WHAT A BAD SERVICES SHOULD HAVE DONE MY HOMEWORK ON THIS COMPANY ALL OVER THE NET DONT USE COLLECTMYPARCEL.COM BUT I DID WHAT A MISTAKE NEVER AGAIN NEVER MIND THE STAFF MUST B ON GOOD PAY TO WORK TH... See more

Company replied

Rated 1 out of 5 stars

Still waiting..... I arranged a collection on Monday 9th, for collection Tuesday 10th. Payment went through but no confirmation email. No one turned up. Emailed them Wednesday 11th had an email back... See more

Company details

  1. Courier Service

About collectmyparcel.com

Information provided by various external sources

We are a booking agent for:
Collect+, UPS, DHL and FedEx

Compare our carriers and get an instant quote to book on-line. You decide which carrier collects your parcel, they can collect from your home or place of work; no need to go the Post Office or a depot.
Track your parcel delivery straight after collection on our website. Inc £50 worth of cover (subject to T&C)

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Contact info

1.8

Poor

TrustScore 2 out of 5

518 reviews

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No history of asking for reviews

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1.8

All reviews

(518)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

brilliant.

The parcel was collected in time and delivered safely and punctually.Cannot stress enough how good this service is,for sure i will be using you alot more.Thank you for a wonderful service.

November 9, 2011
Unprompted review
Rated 5 out of 5 stars

Cheapest and fastest

Booked on Sunday, collected Monday (DHL) morning and parcel in NYC (from London) on Tuesday and in the hands of person by afternoon.

Cheapest choice (DHL) and straight forward process.

I was very impressed by speed of delivery. Worth every penny.

November 9, 2011
Unprompted review
Rated 5 out of 5 stars

Best customer service ever!!!

Highly recommend! Very pleased indeed! No one was home to accept delivery through my fault but I had immediate responses through emails which were all answered within 10 minutes, and I had the package rescheduled the next with no problems what so ever, very pleased indeed, one of the staff even offered to wait until after company hours for me to confirm the delivery address, extremely pleased, will use all the time now. A

October 27, 2011
Unprompted review
Rated 4 out of 5 stars

Very pleased

First time user. A trouble free experience with prompt customer service when needed.

October 27, 2011
Unprompted review
Rated 5 out of 5 stars

great service and no hassle

I needed to send a parcel to Australia urgently ,the on line paper work was easy, the parcel was collected on the day that is was booked on.The tracking system worked great and was easy to use.The parcel arrived to its destination on the forth day I will use this service gaian

October 26, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent quick efficient and service,

I was very pleased with the excellent service offered by collect My parcel.
The site was simple to use and pricing was very good value,will definitely use again.
Highly recommended

October 26, 2011
Unprompted review
Rated 5 out of 5 stars

Top class service

Item collected promptly and delivered to the other end of the country by the following day for less than £10. Considering it is £18 on easyjet i will definitely be using this service again. Very good. What a find. Thanks

October 26, 2011
Unprompted review
Rated 5 out of 5 stars

Convenient, efficient and inexpensive

Everything progressed as expected with no stress as this large item was delivered. Of course you have to make some effort in ensuring someone was available at collection and delivery points, and the parcel was well labelled, but with this in place everything went smoothly.
The online tracking process was very informative.

October 26, 2011
Unprompted review
Rated 4 out of 5 stars

excellent value and good service

Whole process from setting up collection to delivery through the web site was easy. Excellent value. Collection driver was polite and helpful. So, in general, a good experience and would use again. Only improvement would be to have some indication of collection time - a time slot or some indication from the driver of arrival time would be helpful as I had to wait all day for a late collection.

October 26, 2011
Unprompted review
Rated 5 out of 5 stars

an excellent service

Arrived on time, courier was very polite. The service, citylink, was excellent and good value for money. Will use them again.

October 26, 2011
Unprompted review
Rated 1 out of 5 stars

No Collection and no apology

I paid for a collection they took my money no one turned up for collection although the tracking report shows collection point closed.

No one from collect my parcel has contacted me to say sorry or anything ?????

Should a company be allowed to take your money and no provide the service ???

I have seen similar negative reviews and I see the response is that the carriage company that you use is to blame and you do not take the responsibility so I am pretty sure your response to this review will be the same that its city links fault and not yours.

I STRONGLY DISAGREE !

Collect my parcel have offered a service and collect my parcel have taken my money there for it is the responsibility of collect my parcel to make sure my goods are collected and delivered.

I accept that things can go wrong from time to time but I can not accept that you have not contacted me to say sorry and to offer some solution.

You can not just take peoples money and walk away like thats just fine !!!!!

There is no excuse !

October 17, 2011
Unprompted review
collectmyparcel.com logo

Reply from collectmyparcel.com

Thanks for the review. You've never contacted us regarding this booking so how could we ever know there was a problem and that something needed to be sorted out. We could have re-booked for the next day, cancelled and refunded your payment. We try very hard to provide excellent customer service but can't if you don't tell us there is a problem. We have refunded your payment and e-mailed you and hope you will reply. No has replied to us, we believe this to be a fake review.

Rated 5 out of 5 stars

Damned good value.

I've never used this service before, but have had many items delivered by a courier.

I found the booking process simple enough, and quite simply the price was dirt cheap for what was being shipped. I arranged the collection on behalf of an eBay seller who couldn't ship the item, and I'm told that the collection was straightforward enough.

Delivery to me was the day after it was collected from the other end of the country and around lunchtime.

All in all, I would recomend this service and use it again myself.

October 14, 2011
Unprompted review

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