collectmyparcel.comReviews 

518
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY, I booked and paid for a parcel to be collected on a Wednesday and delivered on a Saturday (which I paid extra for) Collection Day They didn't turn up so I contacted t... See more

Rated 1 out of 5 stars

I ordered a collection online on Monday 1st Feb for a pick up the following day. I did not recieve an email confirmation but luckily did a screen grab of the order. The following day...no pickup so... See more

Rated 1 out of 5 stars

WHAT A BAD SERVICES SHOULD HAVE DONE MY HOMEWORK ON THIS COMPANY ALL OVER THE NET DONT USE COLLECTMYPARCEL.COM BUT I DID WHAT A MISTAKE NEVER AGAIN NEVER MIND THE STAFF MUST B ON GOOD PAY TO WORK TH... See more

Company replied

Rated 1 out of 5 stars

Still waiting..... I arranged a collection on Monday 9th, for collection Tuesday 10th. Payment went through but no confirmation email. No one turned up. Emailed them Wednesday 11th had an email back... See more

Company details

  1. Courier Service

About collectmyparcel.com

Information provided by various external sources

We are a booking agent for:
Collect+, UPS, DHL and FedEx

Compare our carriers and get an instant quote to book on-line. You decide which carrier collects your parcel, they can collect from your home or place of work; no need to go the Post Office or a depot.
Track your parcel delivery straight after collection on our website. Inc £50 worth of cover (subject to T&C)

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Contact info

1.8

Poor

TrustScore 2 out of 5

518 reviews

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1.8

All reviews

(518)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Easy to use, excellent service.

I was looking for a one off door to door courier. The service and cost sounded too good to be true. I was pleasantly surprised by the whole package. Easy to use online booking service. Prompt collection and delivery. The only improvements I could think of would be to narrow down the collection times. This probably wouldn't be an issue in normal circumstances however I was trying to ship goods back from a disgruntled customer, and they wanted a two hour window!!
Excellent all round service

November 25, 2011
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Booking was straight forward despite me only having a list of dimensions for my parcel (I was collecting an item I hadn't yet seen!). Collection times could be more accurate, but this will only come from the delivery companies so you can't fault these guys. Best price I could find, but it's always worth putting your mind at ease by going to the suppliers website and trying it direct just to prove it! ;-)

November 15, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service

Paid for next day delevery and thats exactly what was supplied. very fast to respond to emails and great customer service. I cannot fault Collectmyparcel.com

November 11, 2011
Unprompted review
Rated 3 out of 5 stars

ok if you don't have a printer, more expensive than others & didn't collect on time

Had to use this company as the person who sold me the item didn't have a printer so needed a service that didn't require a printed label. I used Yodel 48 hour service and although it said collection between 8.30am and 5.30pm it wasn't collected until 7.45pm!! After that eveything went fine it was delivered quickly and safely. I doubt I will use collect my parcel again tho as its £3.77 cheaper to use parcel monkey's city link service and they deliver next day. An ok service if you don't have a printer but the exact same service is only £7.20 inc VAT with interparcel if you have a printer. so feel that collect my parcel prices are a little inflated.

November 11, 2011
Unprompted review
collectmyparcel.com logo

Reply from collectmyparcel.com

Parcel was collected at 5:44pm not 7:46pm. We understand there are cheaper services with other providers but as you mention they required a printer.

Rated 5 out of 5 stars

really excellent service in every way

I was delighted with the speed of collection, and delivery, and all for such a reasonable cost. Parcel arrived at destination in excellent condition, and it was photographic equipment, so I was a little worried....but there absolutely no need for me to worry; I have already recommended collectmyparcel.com to several friends, it is nice to find a company that provides the exact service they advertise, with no added extras. I will definitely use them again.Well done indeed

November 10, 2011
Unprompted review
Rated 1 out of 5 stars

disgusting

you dilivered my parcel and everything was broken 1 teapot survived 6 was broken they were collectors pieces and they were packed right and i packed them fragile was written on them in more tnan one place and i am DISGUSTED

November 10, 2011
Unprompted review
collectmyparcel.com logo

Reply from collectmyparcel.com

I am sorry to hear DHL damaged your parcel that went to the USA. Unfortunately you never contacted us to let us know this had happened. We could have claimed from DHL for the damaged item. If we don't know we can't help.

Rated 3 out of 5 stars

24hrs = 72hrs

City link do not work Saturdays and therefore, though my parcel was in my home town, I had to wait til Monday. I discovered this the hard way, not from any clear noticable advertising on web page.

November 10, 2011
Unprompted review
collectmyparcel.com logo

Reply from collectmyparcel.com

Parcel was collected on Friday booked on a Next working day delivery (working days are Monday to Friday), it does show this in the service features when displaying the quote. Delivery was made Monday.

Rated 5 out of 5 stars

Superb!

This courier picked my parcels up from my house as arranged and nothing was too much bother helping me carry them to his van. A superb door to door service and very good rate as well! I would reccommend them to you and everyone I talk to now!

November 10, 2011
Unprompted review
Rated 5 out of 5 stars

Brilliant

Used other online couriers in the past and did think i was getting a good price.

Sold an item on ebay for £500 and i was getting cheap quotes but when i insured it for up to £500 the 'other' company wanted another £32 taking the full delivery price to £41.00

Collectmyparcel delivered and insured through citylink for £22.

Result.

November 9, 2011
Unprompted review
Rated 5 out of 5 stars

Efficient and cost effective service

Recommended by a friend and found the service to be simple, quick, efficient, cost effective with great customer communication processes in place. I would certainly use again.

November 9, 2011
Unprompted review
Rated 4 out of 5 stars

Reliable smooth service

My parcel was collected on time and also delivered next day. Online tracking also allowed me to track the item.

Excellent service

November 9, 2011
Unprompted review

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