collectmyparcel.comReviews 

518
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

DO NOT USE THIS COMPANY, I booked and paid for a parcel to be collected on a Wednesday and delivered on a Saturday (which I paid extra for) Collection Day They didn't turn up so I contacted t... See more

Rated 1 out of 5 stars

I ordered a collection online on Monday 1st Feb for a pick up the following day. I did not recieve an email confirmation but luckily did a screen grab of the order. The following day...no pickup so... See more

Rated 1 out of 5 stars

WHAT A BAD SERVICES SHOULD HAVE DONE MY HOMEWORK ON THIS COMPANY ALL OVER THE NET DONT USE COLLECTMYPARCEL.COM BUT I DID WHAT A MISTAKE NEVER AGAIN NEVER MIND THE STAFF MUST B ON GOOD PAY TO WORK TH... See more

Company replied

Rated 1 out of 5 stars

Still waiting..... I arranged a collection on Monday 9th, for collection Tuesday 10th. Payment went through but no confirmation email. No one turned up. Emailed them Wednesday 11th had an email back... See more

Company details

  1. Courier Service

About collectmyparcel.com

Information provided by various external sources

We are a booking agent for:
Collect+, UPS, DHL and FedEx

Compare our carriers and get an instant quote to book on-line. You decide which carrier collects your parcel, they can collect from your home or place of work; no need to go the Post Office or a depot.
Track your parcel delivery straight after collection on our website. Inc £50 worth of cover (subject to T&C)

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Contact info

1.8

Poor

TrustScore 2 out of 5

518 reviews

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No history of asking for reviews

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1.8

All reviews

(518)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Fast and cheap, but tricky collection times

I found the service to be very fast, and affordable, and they did exactly what they said they would. I did not realise next day delivery did not cover saturdays, but this WAS stated in their more detailed smallprint links; i felt this could have been advertised clearer on the site. The fact you dont know when a collection will be made or delivered on the booked day (except that its 09:00-17:00 hours) was frustrating, as it meant I (or someone else) needed to remain at the delivery points all day. However, for a quick and essential delivery, I found the service did not deviate from what it promised, and it would be unfair to give a negative rating. READ THE SMALLPRINT.

September 24, 2011
Unprompted review
Rated 4 out of 5 stars

Britain's Best

Parcel picked up as promised by friendly agent, went through to Japan in three days, cleared customs in a day, wasn't delivered for another two days and missed the birthday!

September 23, 2011
Unprompted review
Rated 5 out of 5 stars

simple, cheap and professional

Can't fault the service at all, practically the cheapest of the courier services even when other services were offering exactly the same carrier service.
Easy peasy booking and all went without a hitch.

What else can I say, will defo use again.

September 23, 2011
Unprompted review
Rated 5 out of 5 stars

spot on service

compared a few courier services then just as i was about to book i found these guys, a lot cheaper than the others and the parcel was collected and delivered just as booked

thanks

September 23, 2011
Unprompted review
Rated 5 out of 5 stars

Did exactly what I wanted when they said they would.

After placing my order on-line it was collected about an hour later. Impressive. Detailed on-line tracking was available straight away and covered the delivery from the collection in central England to it's destination in Belgium. Great thing was that the package was too heavy for Royal Mail but I found a suitable delivery option here that was cheaper than I expected. Whilst booking the service I was a bit wary as I hadn't used it before but now I'll happily use again.

September 23, 2011
Unprompted review
Rated 1 out of 5 stars

The worst service ever!

contacted company to pickup parcel in edinbrough for delivery in London. Company never called for parcel nor contacted me that they had. When I attempted to contact company received no reply.

September 23, 2011
Unprompted review
collectmyparcel.com logo

Reply from collectmyparcel.com

I'm sorry to hear Yodel did not collect your parcel. You have not contacted us regarding this booking so we couldn't do anything about it. I have just e-mailed you and will arrange for your payment to be refunded. If we don't know, we can't help, please contact us.

Rated 5 out of 5 stars

Great Service

Paid a very competitive price for a 48hr service, parcel was picked up as arrnaged and delivered within 24hrs. Great hassle free service. Would use again.

September 23, 2011
Unprompted review
Rated 5 out of 5 stars

Efficient and reliable service

Collect my parcel was easy to use and efficient. The tracking service was very straightforward and informative. We would definitely use them again.

September 23, 2011
Unprompted review
Rated 5 out of 5 stars

1st Class Service. 5*

My parcel was collected nice and early by a very friendly and helpful driver. He gave me all his contact details in case of any queries or problems. I was very pleased with the service and it was very helpful to have the parcel tracking service both for myself and for the person waiting for it. I will use this service again and can highly recommend it to others. Easier to use than the post office.

September 23, 2011
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

I have been using CollectMyParcel.com for a few months now shipping items within the UK and Europe.

The pricing is very competitive and the online process no-nonsense. Tracking is provided on all orders, and they even provide you with the ability to send the reciever a message containing the tracking information!

September 23, 2011
Unprompted review
Rated 4 out of 5 stars

Good website & delivery but watch your payment

I found the process and collection to be excellent. My only issue was that when i received my bank statement I noticed they had taken the money twice! After contacting them they did refund one of the amounts but had I not checked it would have been an expensive mistake!

September 21, 2011
Unprompted review
Rated 5 out of 5 stars

Everything worked brilliantly!

Web interface was easy to understand and fill in, pickup of parcel was friendly and within estimated time slot of one hour (now hanging around the whole morning or afternoon waiting) and delivery timely!

September 21, 2011
Unprompted review

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