collectplus.yodel.co.uk Reviews 

Worst delivery service ever!
Customer service 0/100
They didn't send me the collection code and they cannot regenerate a collection code... I cannot get my parcel that has been arrived over a week now.

I have done everything they said and their system seems to have a huge problem... There's no another option to get your parcel even if you try with add manually the codes that they are giving to you during the webchat...

The parcel's status is "returned" and it's still on the local agent...

Congratulations!

Unbelievable!

Shocking experience. Avoid. Tried sending back a parcel with them as it was the only local service which showed print free option. Went to the shop who said sorry we’ve never offered the print free option (even though it shows it on collect plus website) called collect plus who just said “well you will just have to find a way to print it won’t you” I asked if there was anyway to get a refund instead as I can’t print it “no” and hung up on me. This is not an exaggeration. Very rude and unhelpful service. Luckily the website that I ordered the product from kindly refunded the delivery as good will.

It says volumes about a faceless company who clearly doesn’t care about it’s shortfalls in customer service at all with an unclaimed profile on here and over 95% bad reviews. The reason we use Yodel is it is one of the cheapest delivery services in the UK. However it is very misleading on it’s service delivery times and can easily take up to 10 days to deliver from being dropped off at a shop. There 2-3 days ETA delivery times given are frankly a joke and as far from the truth you can get. Of course you the customer and the receiver for the parcel are not laughing.....waiting for a delivery with no certainty of when it will turn up. If you use them do so on the understanding you may save a little money (compared to Evri) and your parcels may be eventually delivered but not within 2-3 days. Also tracking is not updated for sometimes up to a week just showing ‘in transit’ To cap it all if you are happy going on online to chat and trace your missing parcel it will involve an automated robot. Speaking to any customer service representative in person forget it it just doesn’t exist anymore. You may be lucky to go through to a helpful advisor but still end up posting and repeating your message via chat. One more thing if your item is of value then insure it but if it goes missing then it becomes a battle to get your money refunded. The systems are not there to make it easy and most people learn a hard lesson along the way and just give up. They really shouldn’t as that is what their company want you to do. They are keen to put you through as many hoops and hurdles as they can until you feel utterly crushed. The only way you get companies like this to fold is not use them, but unfortunately if we continue to use them we are indirectly forced to accept the shortfalls in their very poor customer service. Use Yodel reBranded CollectPlus at your peril as it likely to involve delayed parcels or missing ones. I am sure there are those that do get to their destination eventually but at a tortoise pace. Forewarned is forearmed.

Very disappointed with service parcel left outside my property they did not ring the door bell to my surprise I just out and seen the parcel on the floor for anybody to take disgusting service

Very disappointed with the service I received with my inquiry about my returning parcel, kept getting referred elsewhere without any proper solution, terrible service, was hoping for a refund when the parcel arrived at atlas for men of £40,looks like I've lost that,very disappointed with the service

Sent an item back to Very item got lost !!!! A laptop sounds like they employ thieves !!!! Last time i use them. 1 star as no option for zero

Awful customer services. they don't seem to care much, nor even bothered to give an apology. My parcel failed to be delivered to recipient The tracking was showing in transit for a while so I asked customer service to send the parcel back to me. Now it has apparently been delivered to a random address, about 1h30 away from mine, in two counties away. Absolutely abismall.

The worst postal service in the UK. I would give less than one star if possible. Delays, lost packages and terrible customer service. That's a shame that ikea is working with them on returns.

My return to ikea was processed 17 days at yodel national hub and it's still not delivered - might be lost in yodel depot, but nobody wants to confirm. It's a parcel for almost £500 and nobody at yodel cares. They think like pushing back to retailer will satisfy complain, but they do not understand that I am not happy with postal service and this is the value that nobody will give me back.

Their customer service is rude, providing misleading, contradiction information and they do not have clear policies to raise complains. I also work in shipments industry and I am aware we are in this crisis struggling with serious supply chain constrains. But this is the moment when customer care is critical front-line and they fail here even more than with deliveries.

Basically, there is no space to express your negative experience and customer is left with the feeling that this is not satisfactory, not compensated. This is XXI century, with one of the most high-standard perception of customer as a market value generating individual in so many aspects: social media, money, marketing and PR, brand perception. Yodel and ikea just fail with brand power providing such terrible experience. Everyone has right to fail, but it needs to be compensated somehow in modern world. The UK is the market where customer creates huge cashflow and even microtransactions are beneficial enough for investment. Also, the UK capitalism is one of the most mature version of this form of transaction economy and expectation here will be always high. This creates huge opportunities for successful business, but Yodel will not survive with such approach. This company has XIX century exploitation mentality without treating customer as at least an equal partner or an opportunity to raise and build strong company.

If I could give 0 I would.
Tracking says the Parcel has been dropped off by the sender. There has been no update on the tracking and it has been over two weeks now. Customer services are borderline useless coming up with different reasons each time an investigation is raised. Apparently the delay is because of a backlog of parcels. In a Londis in Surrey? Hmm, yeh sure...

Worst postal service in the UK. Seems more likely that pigs will fly than I will get my parcel.

Nightmare. That's all I can say. Tracking not being updated, expected delivery date is changed few times during parcel's journey, parcels delivered earlier than expected which means I can't leave the house in case they come earlier. Just had parcel delivered, it was parcel for people from number 29, I'm no 22. Guy from 29 came and said there was a mistake and my parcel ended at their house. How is it possible to mix up no 29 with 22? The 29 is at the main part of the road and I'm at the top of caul de sac.

My nearest Collect Plus store is about 20 mins walk away from my house. I went all the way there yesterday with my toddler son in the pram, only to be told (abruptly and rudely) that the machine wasn't working and, therefore, my parcel couldn't be processed.

There should be an alert online to let customers know when machines aren't working, to save them a wasted journey. I have often found the stores aren't particularly handy to get to!

Returned a lot of items to Very 2 weeks ago and the tracking has not updated for over a week. Tried to use web chat but no one available. Very won’t refund me £150 until items are received. Extremely unhappy. Absolutely shocking service. I will not be ordering from Very again until they change returns courier.

Total rubbish. Been to 3 different places today and none of the printers are online!! I avoid whenever possible. Local shop that takes these parcels are very rude and hate taking them too

Very poor customer service experience. No one to talk to, chat function slow and cumbersome, staff complaining about being busy and unable to keep up with demand. I wanted to make a complaint but got too tied up in their processes which were too slow and unhelpful to actually make the complaint.

Five days you've had a parcel. I can see it in store, I've even been able to photograph it.
Shop assistant won't give me my parcel despite providing proof of ID and proof of purchase.
Zero customer service in store, on line and phones don't work either.
This appears to be breaking consumer protection law and I've turned to Trading Standards for help.
Shocking service.
CollectPlus has caused me totally avoidable stress and anxiety. Shameful.

I ordered an item from Asda which according to Yodel Collect+ was delivered to my chosen collection point 3 days ago. I can’t pick up my parcel until I have my collection code. When I tried to get the code using the email address linked to my purchase (as instructed), their site said my email address wasn’t in their database. So, I downloaded the app etc and tried from there. According to the app, the code for my email address is not yet available! I’ve tried numerous times to call but their lines are closed ALL the time and there are never any agents available on the online chat! I’ve never known anything like it!! What sort of company is this??! I paid extra to have this delivered by a certain date to a convenient place and I’m still without my parcel even though it’s been there for 3 days now. Appalling.

Useless, sh*te even! Sent 2 parcels with them and they managed to loose 1. 50% failure rate. You guys deserve to go out of business and I hope you do.

I don’t know how this crap company still functions. The past two things I’ve had delivered by them have been a shambles. I had a parcel delivered to my “nearest” collection point last month and they delivered it 11 miles away because “they had to divert” for whatever reason. Secondly, they didn’t update my tracking for five days and marked the parcel as lost. Then suddenly it was apparently delivered when nobody was home. Useless service

My parcel is in store. I can see it on the shelf and the assistant has confirmed it's got my name on it. But they won't give it to me as you haven't sent me the collection bar code. I have a tracking number and details saying my parcel is ready to collect, an order number, the card I paid with, photo ID with my address and I can describe the contents. If your system has failed then surely this is enough for me to be given my parcel.
I'm out of pocket and I don't have my goods.
The shop assistant wouldn't/couldn't help, Yodel say ask collect plus, collect plus say contact Yodel. No-one available to answer the phone or the online chat.
Completely incompetent - a delivery service that can't deliver.

Cannot get through to anyone!!! Tracking is down and parcel was due yesterday and have not recieved!!!!!! avoid using yodel. This is not the 1st time!!!