collectplus.yodel.co.uk Reviews 

Terrible courier. Dropped my package off at Morrisons and it took them 5 days to collect it! Its still somewhere in their system with very little update or explanation for the 4 day delay. I never thought I'd say this, but honestly? HERMES is better (which is really saying something)...

unfortunately 3 items I’ve bought off Vinted this month using Yodel collect+ courier have all been lost. very very unreliable, use evri or Royal Mail!

This company are a joke,lost my parcel and they said the person I had sent the parcel too had to claim for the lost parcel, then said they don't deliver to the post code I had addressed it to any way,every excuse under the sun.my parcel had to be signed for and insured but nobody at the company knows who can pay for the lost parcel and they just send you around in circles,2 hours wasted

Webchat was needed to receive a code to release a parcel, I chatted with Ranbir Kataria and they were so helpful and gave me everything I needed in less than 5 minutes! Very prompt and polite service, phone numbers were also given incase it didnt work! Great customer service.

Says my parcel was delivered but it isn't here ! ABSOLUTELY TRASH DONT BOTHER USING

Absolute useless tools.
Parcel out for delivery. Never delivered because driver couldn’t find the address… which is a well known company, with people at the reception always, and does shippings and gets deliveries all day every day!
Parcel out for delivery again. Never delivered because it was loaded in the wrong van!
The “best” thing is that they count their mistakes as attempts for delivery! Yap!
So if they mess up again that will be the third and last one!
That’s how bad they are!

I've had several customers on vinted request yodel as a delivery service. This means when I post their parcel my only option is to have the local shop print the label. Unfortunately despite living in a city only a couple of shops have the printer and most of the time it's broken. This is a shame as whrn they have finally got the parcel it's always been delivered fine. As I can't chase around trying to find a shop with a printer and there's no option to use my own I've had to stop customers choosing them on vinted

Infuriating incompetence.
My parcel was showing as out for delivery, 10 stops, 7 stops away and finally - hallelujah, ready for collection.
Before I managed to get to the shop, tracking shows that I have somehow collected the parcel (impersonation is an offence yodel).
I went to the collection point only to find out they did not have it.
By the time I left the store, parcel was showing as "out for delivery" again.
At 7pm I received and email stating it had been delivered and it is ready for collection.
Went back to the shop and they still claim there isn't any parcel there.
Yodel, despite stating they delivered the parcel, now says delivery is due tomorrow and my vinted account, where the parcel was purchased, that it is ready for collection from my Post Office Branch.
I never thought I'd say this, but my god even hermes is better at this.
Avoid like a plague.

Attempted to deliver my Very order to our local Collect+ yesterday at 5.30 am an hour before they open, then returned the item as not at this address, so now had to reorder, terrible service, why do Very and other companies use these crazy rubbish delivery companies like Yodel?

I used this service (via Parcel2Go) for the first time in March and will never use again - it was a shocking service.
It was two days before it was collected from the drop off point and then there was no information for eight days - tracking eventually said it was at the Llandudno depot. Nothing again for five days then tracking said it was being processed at National Hub. Eventually delivered sixteen days after being dropped off at parcel shop. Trying to communicate with them was very difficult and when I eventually did they told me to contact Parcel2Go who were equally as useless.
The only contact method was “live chat” which was a waste of time - just got told an investigation was in place as to where the parcel was and to wait 7 to 14 days for any information!!

Please do not go to shell petrol station shop of collect plus at Dale Rd Rawmarsh because one staff are thieves stole my littlewoods package inside YOURS lingerie bra x 2 because littlewoods not receiving my package return mean I has paid and NEXT TIME I WILL USE ROYAL MAIL

Crap service of collect plus

Andy whom delivered my parcel was a absolute gentleman many thanks for employing such a kind considerate man thank you yodel

Why on earth would collect+ join forces with the worst carrier service company in the UK. I lost a sale because none of the local collect+ places in my area do not have the printer to be able to read the QR and produce a label and because the buyer choose Collect+ delivered by Yodel I had no way of sending it using an alternative parcel sevice. Never had good experiences with Yodel and obviously nothing has changed.

Lost parcel for 2 weeks, when I complained, which in itself seems difficult, it took them days to respond to messages. As a small business I had to reship the item with a different courier and I asked that if they somehow locate the parcel that should return to sender and reimburse my money. Of course no reply to this message for another few days until i receive a notification the original parcel has now been delivered to the customer. Then they decide to reply to my message as if they have competed their job, but my customer now has received their order twice. Will never use again, if they are going to have a terrible delivery service they should try and work on the customer service, or vice versa, don't just be purposefully bad at both

Absolutely terrible service. The only courier who can't find an address. Never call to ask for directions and you their webchat is diabolical. I live in a major city and they always say there's a problem with address. The address has been in existence for 100 years

worsttt service. delivered my parcel to wrong collect plus point and have been telling me for days that it will be delivered to right point but it is still not there. such a poor service and rude customer services representatives

Sadly another example of dreadful service. The collection store was great but since Yodel got the parcel it has made it to the National Hub and then been stuck there for 6 days. I am now being chased by the retailer and threatened with charges. Based on this service Yodel shouldn't be in business

Terrible service before even started, over 36 hours and parcels dropped off are still at the pickup point.

The printer at my local collectplus yodel store has been broken for at least the last 2 months this has cost me quite a bit of money and so much time. They keep telling me they're waiting for the engineer to come and seem as fed up as I am.

I wish they'd just remove the "print in store" option from that store, that'd save a lot of hassle!

7days so far for a 24hour delivery, total madness a snail would be quicker!