collectplus.yodel.co.uk Reviews 

Horrendous experience that's been ongoing the last month. It boils down to that the driver who collected parcel from drop off shop has stolen it due to the contents. As I sold through Vinted yodel won't compensate me or find my item(and neither will Vinted, which is another issue). I've heard stories since that somehow drivers are aware of contents value and so target these parcels. I've contacted yodel almost every day since it went missing and nothing. I've even had to describe the parcel and its contents to customer services so they could look for it and no one from the local depot responded to the request. So beware, if you know your parcel has value and especially if it's going through LLANDUDNO JUCTION depot and you've sold through an online platform

I needed to send a parcel for an item is sold on Vinted. I went to my local drop off and the shop keeper said he couldn’t accept the parcel because there was a shortage of drivers and there weren’t any parcels being collected!! Is this correct?!

The worst delivery service ever!! I received a notification that my parcel had been delivered to my local shop. I popped over to collect it but there was no sign of it. I kept calling back but the shop assistant said it still hadn’t been delivered. I contacted the live chat function on the website and they told me that my parcel was actually in the depot and they would send it immediately. I received a notification that the driver couldn’t deliver the parcel to my local shop and had dropped it off in another shop which was miles away from where I live, and I don’t drive. I contacted the live function again and they told me that they would ask the driver to collect the parcel and re-deliver it to the correct place. The parcel was taken back to the depot. I received another email to say that my parcel was at the correct shop. I called over, and sure enough it wasn’t there. I called the phone number provided and I was told that someone would investigate this and get back to me within 48 hours…they didn’t. I contacted the live chat function and they told me that they would contact me in 48 hours….they didn’t. I called the customer service number again and they told me that my parcel was on the way back to the sender because the driver was unable to deliver the parcel (a 24 hour garage). They told me they would investigate the situation as a matter of urgency and get back to me within 24 hours. They never!! Three weeks later and I still don’t have my parcel! I still don’t have an explanation!

So today I had to play hunt the parcel thanks to the delivery person who "attempted" to deliver my parcel. So instead of knocking or ringing the doorbell (and I know they did neither because I was in all day waiting for said parcel) they took it to my neighbour who pointed them to my door. So instead of coming to me they decide to walk straight past my door and give it to neighbour on the other side. Then I get a message saying successfully delivered to "office". Didn't specify which office, just "office". I live on a street with many offices so I had to go to several offices before I found my parcel. Thankfully I found it but that isn't the point. The point is if you are a delivery driver who gets paid to Deliver, then deliver it properly. I am so sick of delivery people treating our parcels like crap, mishandling them, losing them or just plain laziness and then expecting a good review. DO BETTER!

I ordered a PS5 from very to be delivered to a shop nearby but it’s been “delivered” and signed for by ‘ALI’ everyday since 09/02/22. It gets delivered then weirdly goes back to the depot then the next day goes out for delivery again. It’s definitely been stolen by Yodel so Very are now doing an investigation. Customer services are useless too and didn’t help one bit.

PLEASE dont use this company to send your parcels.I wouldnt even give yodel one star to be honest.Absolutely awful company.i sent 2 items through them that i had sold on vinted and yodel lost both of them.went onto their live chat and they are absolutely useless.they are not interested in helping you.All they keep saying is get in touch with vinted
PLEASE PLEASE dont use them

Was selling some clothes on Vinted and using collect plus as the courier. Took 3 parcels to the drop off point where the shop keeper printed the address labels and stuck each one to the wrong parcel. My 3 buyers then ended up with the wrong items. Rang yodel to tell them, they said there was nothing they could do, they couldn’t give new labels to the buyers so they could send them on. They told me the shopkeeper should’ve been supervised and that I needed to pay to sort the problem. Said I wanted a contact to take this further and was told there wasn’t any. An absolute joke from start to finish. Awful customer service. Will not be using ever again.

I have sent 4 parcels and they all gone missing with tracking showing they stuck at Selby depot and no update for days after that. Contacted via web chat, they ended chat 5 times without any resolution. This is ridiculous. I will never use this service again and don't recommend to anyone to use it.

I made this order 656395300829 from Very and choose this Collectplus yodel Click & Collect location

Esso Cardiff Bay, 235 Corporation Road, Cardiff, South Glamorgan, CF11 7AS

It is very strange and I am not happy with it that it even failed to delivery to your own dedicated click and collect location and now the tracking says it is being returned to you.

What makes me even more disappointed is that after I told to an operator, she said even though it is your delivery issue, there is nothing you can do about it. I have to wait for the item return to you and you can’t not re-arrange the delivery for me.

I was told I have to re-order it again, which is impossible because it is a PS5 console that is out of stock, and even it is on again, it is so hard to get it.

I just can’t understand why you can’t just re-arrange the delivery with me and for me as THIS is my order!

And the delivery failure is YOUR FAULT! This is absolutely RIDICULOUS! I am very disappointed about this delivery and customer service!!!

Absolutely awful company parcel been stuck at there depot a month which they have admitted, now apparently there is a bulk job lot of parcels being delivered over 48hrs!!! How is this company still trading .WILL NEVER USE AGAIN!!!! DONT DESERVE 1 STAR EITHER

I would not even give this company one star. For over a week, my trade-in parcel tracking had not changed from "collected from the store." Buy It direct did not even bother to follow this up. When I contacted them a week later, they said I must give the package more time in transit. Since then I have been up and down between Yodel Collect Plus and Buy it Direct, and my laptop trade-in is now deemed lost. They keep asking me for the same information, but nothing is being done about it. I think they are a scam. Send postage labels over email, you go and give your parcel with the postage label on it to the closest CollectPlus point, the driver gets your laptop. And you never see the laptop again. Neither CollectPlus or But it Direct have done much about this. They keep saying an investigation is being done, but all they do is check the depot and the warehouse. Nothing was mentioned about the driver that lost my parcel or anything. Of course, it is not at either of those places, if it was it would have been checked-in. So now I believe my personal laptop that I sent for trade-in, has been stolen. So basically, I have now given someone a laptop for free.

My parcel which was meant to arrive in a week, is currently lost. I tried contacting them but only a bot was available. I have had many parcel which had become lost!!!!!
AVOID THIS COMPANY!!!! ITS A SCAM!!!!

Worse than useless. DO NOT EVER, EVER use Yodel Collect plus

AVOID THIS COMPANY
I sent a parcel trusting the service was reliable and insurance (up to £300 of compensation for lost or damaged parcel)
I followed the steps on their website and my parcel was lost anyways.
Now they just want to avoid giving me the compensation, this company is totally unreliable, AVOID IT

I have recently returned 2 parcels to Very. The tracking info never updates past the depot stage, apparently they are still En Route!
One of my parcels was received by Very, the next day the other has gone missing!
Parcels I've sent months in the past are also shown as still En Route.

I've had 3 parcels sent to my local store in the last 2 months and every time no collection code was sent to me. I then had to contact the senders who had to contact Yodel to get the collection codes. Yodel claims the wrong mobile number was provided each time! Really??? all senders got it wrong??? Why don't Yodel send the collection codes via both SMS and email to avoid this problem?

How has this company not been shut down yet?! My parcel is lost, they’re giving me misinformation and feel like I’m getting fobbed off everytime I contact them. Makes me wonder after reading these reviews if this whole set up is a fraud… has anyone ever received a parcel from them?

Received email to say my parcel has been dropped off and to collect, went to the shop they say they did not receive it.

Webchat to customer service they say they delivered it to the shop (drop off point) and to contact Zara.

What a disgusting company obviously they have a scum working for them. Probably stole my delivery.

Utterly awful, parcel was scanned into their system on Dec 26th. It's now January 21st and I'm on the 4th email asking them to try and have a go at finding the parcel that's in their possession.
Quite literally having to drag it out of them.

From every 10 parcels i send, 2-4 parcels always was lost or delayed. Instead of 72 hours parcels get delivered in the best case after 1 week or in the worst case 1 month. Before collectplus was 1 of the best but now after Yodel overtake them, service is complete rubbish. So if you don’t want headache and lots of complaints from customers, better avoid use their service.

Small update:

Because on parcel2go i paid for delivery guarantee, i ask 1 of agents to check all my 100+ orders and from that 40+ parcels was not delivered or took more than 3 days to deliver.

If you got business, this company would only make massive loss and headache for you.