Cologneandcotton.com Reviews 4,224

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including linens, toiletries, and other items, often highlighting their durability and luxurious feel. Many appreciate the prompt and efficient delivery service, with orders frequently arriving quickly and well-packaged. The ordering process is generally described as straightforward and easy to navigate, contributing to a positive overall experience. Reviewers also commend the company's customer service for being helpful and responsive, especially when addressing order issues or special requests. However, some customers expressed dissatisfaction with the lack of new patterned duvet cover designs. A few reviewers also noted issues with specific products, such as diffusers not meeting expectations for scent or completeness. Additionally, there were isolated concerns regarding product sizing for international shipments and delivery experiences with third-party carriers.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality and beautiful designs... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products such... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

Reviewers highlight positive aspects of order, noting that orders are always sent out incredibly quickly... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the prompt, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality products. The duvet covers, sheets and pillowcases wash and iron well. I'm glad that popular prints and colourways remain available as it's easy to replace individual items as necess... See more

Company replied

Rated 5 out of 5 stars

The company sells reliably high quality linen and related products Service is prompt. I would appreciate some new designs for duvet covers as we love the quality but there have been no new patter... See more

Company replied

Rated 5 out of 5 stars

Cologne and Cotton never disappoints. Another beautiful duvet, fitted sheet and pillow for my daughter. The yellow houndstooth is so soft and the pop of colour just makes her room feel so happy. Great... See more

Company replied

Rated 5 out of 5 stars

I've been buying from Cologne & Cotton for years now - their products never fail to satisfy. And their on-line process is slick and foolproof. The quality of their bedding is always remarked on by... See more

Company replied



Company details

  1. Bedding Store

About Cologneandcotton.com

Written by the company

At Cologne & Cotton our ethos has always been to offer gorgeous and exclusive pure cottons and linens for your bedroom, bathroom, dining room & kitchen at great prices with no compromise to the quality and design.

Our own collection of colognes has a devoted following, together with home fragrances, soaps and bath products from around the world.

Still very much a family business, owned and run personally by Vicky and Jenny, Cologne & Cotton shops have developed a unique style and character of their own.

Cologne and Cotton Details

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love my soap from cologne and cotton

Love my soap from cologne and cotton. Lovely choice of products. Really fast delivery. I can only usually get this soap when I go on holiday to Portugal so was pleased to be able to buy It in the UK.

July 11, 2025
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Reply from Cologneandcotton.com

Thank you for your review. We are delighted you are pleased with your order.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautiful bed linen

Beautiful bed linen , speedy service
A lovely shop if you can get to go to one !

July 3, 2025
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Reply from Cologneandcotton.com

Thank you for your review. We are delighted you are pleased with your order.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Wonderful bedlinen.

I have a small holiday let, sleeping six, and I use only Cologne and Cotton bedlinen on all my beds. This is because the fabric, the design and the finish are all perfect for me and for my visitors.

July 2, 2025
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Reply from Cologneandcotton.com

Thank you for your positive review. We are thrilled you are happy with your purchases.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Excellent quality products

Excellent quality products. The duvet covers, sheets and pillowcases wash and iron well. I'm glad that popular prints and colourways remain available as it's easy to replace individual items as necessary. That said, they last extremely well (eg I've just replaced a set after over 10 years), so good value for money. Highly recommend.

July 2, 2025
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Reply from Cologneandcotton.com

Thank you for the fantastic review, it’s wonderful to hear!
We are delighted you are pleased with our bedlinen.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Bed linen

The bed linen, two pillow cases, a flat sheet and a fitted sheet for a double bed arrived promptly, well wrapped ad in perfect condition. I bought these to upgrade my 96 year old Mum's sleeping experience and I know she can't wait. Oh! and the cotton is wonderful and the price was great! Well done.

June 30, 2025
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Reply from Cologneandcotton.com

Thank you for the fantastic review, it’s wonderful to hear!
We are delighted you are pleased with our bedlinen.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Excellent response when an item that…

Excellent response when an item that arrived wasn't perfect. One telephone call explaining the imperfection and they arranged for a courier to collect the faulty item and deliver a hand-checked replacement.
That worked fine in the end, though I could not give the courier company the same five star review - they "missed" a promised delivery slot on this and a subsequent order, which was then sent to a pick-up point for me to collect. But all thanks to Cologne and Cotton for a good service and some lovely products.

June 27, 2025
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Reply from Cologneandcotton.com

Thank you for your review, we are pleased you are happy with our service.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Good range pf products

Good range pf products, delivered very promptly

June 30, 2025
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Reply from Cologneandcotton.com

Thank you for your review!

Kind regards, Cologne and Cotton

Rated 2 out of 5 stars

The delivery was not as discribes

The delivery was not as discribes. DPD sent us a photo to show that it had been delivered on
We will deliver your Cologne parcel today between 13:44-14:44, if not in for your driver Rohit kumar you have options
A photo was taken of our parcel in the hands of some random man- the parcel had NOT been delivered.
On Friday evening at 9.00pm it was NOT on our doorstep
On Saturday morning at 11.30 it was. I think that you should be aware of this as it lets you down.

June 26, 2025
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Reply from Cologneandcotton.com

We are very sorry to hear you are unhappy with the delivery of your parcel.
Our DPD account preferences are sent up to leave parcels with neighbour as default, as most of our customers find this convenient. However, you can change your personal preferences in the DPD app, so any future deliveries with DPD from any company will follow whatever instructions you have set up.

We hope you are pleased with your order from us.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Ordered on Friday and delivered on…

Ordered on Friday and delivered on Saturday! Love my new bed linen!

June 27, 2025
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Reply from Cologneandcotton.com

We are delighted you are pleased with your experience with us. Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautiful products

Beautiful products. Delivery quick and packing great

June 26, 2025
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Reply from Cologneandcotton.com

Great!
Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Always a delight to purchase from

Always a delight to purchase from. Arrived very quickly. Well wrapped and delivered by Royal Mail. Thank you.

June 26, 2025
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Reply from Cologneandcotton.com

Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

As it always is

As it always is. Excellent service and quality. Delivery time is second to none. Brilliant company 👏 👌

June 23, 2025
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Reply from Cologneandcotton.com

Thank you for your review!
We are delighted you are pleased with our service.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Fantastic products and a great company

I always rely on this company for bedding. The quality is excellent and it is my first 'port of call' when I need high quality bed linen at a fair price. Orders are delivered very fast and I cannot fault the company at all.

June 19, 2025
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Reply from Cologneandcotton.com

Thank you for the fantastic review, it’s wonderful to hear!
We are delighted you are pleased with our bedlinen.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Order arrived promptly

Order arrived promptly, excellent service, using DPD.

June 16, 2025
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Reply from Cologneandcotton.com

Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Matching replacement still available after a lot of years!

I needed a replacement pillowcase for a set of bedding I have had for a lot of years and was delighted that the same pattern was still available.
I have at least six sets of Cologne & Cotton bedding, all of which I’ve had several years and they are still admired by guests.

June 6, 2025
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Reply from Cologneandcotton.com

Thank you for the fantastic review, it’s wonderful to hear!
We are delighted you are pleased with our bedlinen.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Lovely items to choose

Lovely items to choose. Excellent choices of bed linen and perfumes

May 29, 2025
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Reply from Cologneandcotton.com

Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Consistency in products

Consistency in products
Love nightdresses

May 29, 2025
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Reply from Cologneandcotton.com

Thank you for your review, our customer feedback is very important to us.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Great products

Great products. Delivered in good time.

May 29, 2025
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Reply from Cologneandcotton.com

Thank you for reviewing your experience with us.

Kind regards, Cologne and Cotton

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