Cologneandcotton.com Reviews 4,222

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including linens, toiletries, and other items, often highlighting their durability and luxurious feel. Many appreciate the prompt and efficient delivery service, with orders frequently arriving quickly and well-packaged. The ordering process is generally described as straightforward and easy to navigate, contributing to a positive overall experience. Reviewers also commend the company's customer service for being helpful and responsive, especially when addressing order issues or special requests. However, some customers expressed dissatisfaction with the lack of new patterned duvet cover designs. A few reviewers also noted issues with specific products, such as diffusers not meeting expectations for scent or completeness. Additionally, there were isolated concerns regarding product sizing for international shipments and delivery experiences with third-party carriers.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality and beautiful designs... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products such... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

Reviewers highlight positive aspects of order, noting that orders are always sent out incredibly quickly... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the prompt, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality products. The duvet covers, sheets and pillowcases wash and iron well. I'm glad that popular prints and colourways remain available as it's easy to replace individual items as necess... See more

Company replied

Rated 5 out of 5 stars

The company sells reliably high quality linen and related products Service is prompt. I would appreciate some new designs for duvet covers as we love the quality but there have been no new patter... See more

Company replied

Rated 5 out of 5 stars

Cologne and Cotton never disappoints. Another beautiful duvet, fitted sheet and pillow for my daughter. The yellow houndstooth is so soft and the pop of colour just makes her room feel so happy. Great... See more

Company replied

Rated 5 out of 5 stars

I've been buying from Cologne & Cotton for years now - their products never fail to satisfy. And their on-line process is slick and foolproof. The quality of their bedding is always remarked on by... See more

Company replied



Company details

  1. Bedding Store

About Cologneandcotton.com

Written by the company

At Cologne & Cotton our ethos has always been to offer gorgeous and exclusive pure cottons and linens for your bedroom, bathroom, dining room & kitchen at great prices with no compromise to the quality and design.

Our own collection of colognes has a devoted following, together with home fragrances, soaps and bath products from around the world.

Still very much a family business, owned and run personally by Vicky and Jenny, Cologne & Cotton shops have developed a unique style and character of their own.

Cologne and Cotton Details

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lovely pretty duvet cover.

Lovely pretty duvet cover.

Very pleased with it.

Arrived quickly, beautifully wrapped.

July 30, 2025
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Reply from Cologneandcotton.com

Thank you for reviewing your experience with us.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Good service

Placed an order , but they were unable to ship to US. My money was returned.

July 28, 2025
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Reply from Cologneandcotton.com

Thank you for taking the time to share your experience with us. We're sorry we were unable to complete your order. Unfortunately, due to shipping restrictions, we cannot send liquids internationally. We understand this may be disappointing and appreciate your understanding.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Ordering is always very…

Ordering is always very straightforward, and I am very happy with my recent purchases.

July 29, 2025
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Reply from Cologneandcotton.com

We are thrilled you are happy with your purchase!
Thank you for shopping with us.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

I spoke to an adviser before purchase…

I spoke to an adviser before purchase and she was incredibly helpful- lots of great personal advice - thank you!

July 24, 2025
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Reply from Cologneandcotton.com

Thank you for your wonderful review, I will pass your comments on to our customer service team.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

The best quality ever.

Easy to order, very fast delivery, beautifully packaged and excellent quality. The sheet went straight onto my bed without any thought of having to wash it. I couldn’t be happier. Thank you ☺️

July 24, 2025
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Reply from Cologneandcotton.com

We are delighted you are pleased with your experience with us. Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Wonderful bed linen

Great website , easy to zero in on what you want .
Wonderful selection of bed linen , I am a regular purchaser as I cannot resist the allure of really good quality duvet covers , pillowcases & sheets .
Delivery is speedy .
Never had to return anything in all the years I have shopped at Cologne & Cotton .

July 23, 2025
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Reply from Cologneandcotton.com

Thank you for your wonderful review!
We are delighted you are pleased with our bedlinen.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Excellent service & Quality

Excellent service & Quality. German towels. They are fabulous and not made in China. I don’t buy from there

July 22, 2025
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Reply from Cologneandcotton.com

We are delighted you are pleased with your experience with us. Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Excellent choice of fragrances

Excellent choice of fragrances. Speedy despatch and delivery

July 21, 2025
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Reply from Cologneandcotton.com

Thank you for your review, our customer feedback is very important to us.

Kind regards, Cologne and Cotton

Rated 1 out of 5 stars

you could not deliver but doing a survey...

You cancelled my order as you could not deliver to my country and now you're sending me a survey? How stupid is that?

July 21, 2025
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Reply from Cologneandcotton.com

Unfortunately, due to international shipping restrictions, we are unable to send liquids abroad. We sincerely apologise for any inconvenience caused.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Quality product!

Quality product!
Great communication!
Fast delivery!
Perfect!

July 16, 2025
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Reply from Cologneandcotton.com

Thank you for your review, we are pleased you are happy with our service.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

First class experience

First class experience. Arrived swiftly and beautifully wrapped. Many thanks.

July 14, 2025
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Reply from Cologneandcotton.com

Thank you for your wonderful review, we are pleased you are happy with our service.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Love my soap from cologne and cotton

Love my soap from cologne and cotton. Lovely choice of products. Really fast delivery. I can only usually get this soap when I go on holiday to Portugal so was pleased to be able to buy It in the UK.

July 11, 2025
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Reply from Cologneandcotton.com

Thank you for your review. We are delighted you are pleased with your order.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautiful bed linen

Beautiful bed linen , speedy service
A lovely shop if you can get to go to one !

July 3, 2025
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Reply from Cologneandcotton.com

Thank you for your review. We are delighted you are pleased with your order.

Kind regards, Cologne and Cotton

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