Cologneandcotton.com Reviews 4,222

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including linens, toiletries, and other items, often highlighting their durability and luxurious feel. Many appreciate the prompt and efficient delivery service, with orders frequently arriving quickly and well-packaged. The ordering process is generally described as straightforward and easy to navigate, contributing to a positive overall experience. Reviewers also commend the company's customer service for being helpful and responsive, especially when addressing order issues or special requests. However, some customers expressed dissatisfaction with the lack of new patterned duvet cover designs. A few reviewers also noted issues with specific products, such as diffusers not meeting expectations for scent or completeness. Additionally, there were isolated concerns regarding product sizing for international shipments and delivery experiences with third-party carriers.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the high quality and beautiful designs... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of products such... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency. Many... See more

Order

Reviewers highlight positive aspects of order, noting that orders are always sent out incredibly quickly... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the prompt, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality products. The duvet covers, sheets and pillowcases wash and iron well. I'm glad that popular prints and colourways remain available as it's easy to replace individual items as necess... See more

Company replied

Rated 5 out of 5 stars

The company sells reliably high quality linen and related products Service is prompt. I would appreciate some new designs for duvet covers as we love the quality but there have been no new patter... See more

Company replied

Rated 5 out of 5 stars

Cologne and Cotton never disappoints. Another beautiful duvet, fitted sheet and pillow for my daughter. The yellow houndstooth is so soft and the pop of colour just makes her room feel so happy. Great... See more

Company replied

Rated 5 out of 5 stars

I've been buying from Cologne & Cotton for years now - their products never fail to satisfy. And their on-line process is slick and foolproof. The quality of their bedding is always remarked on by... See more

Company replied



Company details

  1. Bedding Store

About Cologneandcotton.com

Written by the company

At Cologne & Cotton our ethos has always been to offer gorgeous and exclusive pure cottons and linens for your bedroom, bathroom, dining room & kitchen at great prices with no compromise to the quality and design.

Our own collection of colognes has a devoted following, together with home fragrances, soaps and bath products from around the world.

Still very much a family business, owned and run personally by Vicky and Jenny, Cologne & Cotton shops have developed a unique style and character of their own.

Cologne and Cotton Details

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It is always a huge pleasure ordering…

It is always a huge pleasure ordering beautiful things from Cologne & Cotton. Service is impeccable and orders arrive swiftly. Their products from home scents to bath towels to bed linen is exceptional.
I wouldn't hesitate to recommend.

September 3, 2025
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Reply from Cologneandcotton.com

Thank you for your wonderful review!
We’re thrilled to hear that you’re happy with your purchases from us.
Kind regards,
Cologne and Cotton

Rated 5 out of 5 stars

Although the products Great service over the phone.were out of…

Although the products were out of stock, Karen made sure to call me when they came in and was very friendly and helpful.

September 1, 2025
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Reply from Cologneandcotton.com

Many thanks for your review. We're pleased we were able to help, and I'll be sure to pass on your comments to Karen in our customer service team.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautiful website and beautiful…

Beautiful website and beautiful products. Lovely quality.prompt delivery and products you don’t see in other stores.

August 29, 2025
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Reply from Cologneandcotton.com

Thank you for your review, our customer feedback is very important to us.

Kind regards, Cologne and Cotton

Rated 1 out of 5 stars

It isn’t about the quality of the goods…

It isn’t about the quality of the goods it’s for the bad experience I had with the carrier.They didn’t come near my address and the computer generated messages kept continuing being adamant that the driver hadn’t been able to deliver the parcel because there wasn’t anyone at the address,which wasn’t true,it went on for 2 days.But on Monday the parcel was delivered at the time stated by a driver in à DPD van.I wonder if the original communication was a scam?

August 28, 2025
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Reply from Cologneandcotton.com

We're very sorry that, on this occasion, your delivery experience didn’t meet expectations. After reviewing the details, our records show that DPD attempted delivery on 30th August but no one was available at the address. The parcel was then successfully delivered on 1st September.

If you ever receive a delivery message for an order with us that you're unsure about, please don’t hesitate to contact our customer service team. We're always happy to liaise with DPD on your behalf and confirm the status of any delivery, ensuring everything is clear and accurate.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Top rate service

Great service and extremely helpful on the phone.

August 26, 2025
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Reply from Cologneandcotton.com

We are delighted you are pleased with your experience with us. Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Happy Shopper

Beautiful fragrance smells divine had many compliments while wearing Cinna Great packaging and fast deliver

August 15, 2025
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Reply from Cologneandcotton.com

Thanks so much for the kind words! We're so happy you love Cinna — it's one of our favourites too.

Kind regards,
Cologne and Cotton

Rated 5 out of 5 stars

Excellent customer service

I purchased two orders online, they arrived within 24 hours. So efficient, just brilliant. I also rang one of the shops to check if an item was in stock, it wasn’t but she offered to check all the other shops and was incredibly helpful and pleasant. The customer service in this company is superb, the best I have ever come across.

August 18, 2025
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Reply from Cologneandcotton.com

Thanks so much for the lovely review!
We're glad your orders arrived quickly and that our team was helpful. It means a lot to hear our customer service made such a great impression.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautiful Silk Pillowcase

I ordered the silk pillowcase online as recommended by a friend & was delighted on the quick turnaround.
The product is beautiful in colour (pink) & the silk so soft.
Very happy customer.😀

August 18, 2025
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Reply from Cologneandcotton.com

Thanks for the great review! We're so pleased the order arrived quickly and that you're happy with the silk pillowcase. We appreciate you sharing your experience!

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Beautifully made products & reasonable…

Beautifully made products & reasonable prices , very happy with the quality of my bath mat.

August 14, 2025
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Reply from Cologneandcotton.com

Thank you for your wonderful review!
We are delighted you are pleased with our products.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Thank you for the fast delivery

Thank you for the fast delivery! I will definitely order again.

August 15, 2025
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Reply from Cologneandcotton.com

Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Gorgeous!

Easy to order. Lovely product!

August 13, 2025
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Reply from Cologneandcotton.com

Thank you for your review, our customer feedback is very important to us.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Really nice smell

my partner saw the product in the Daily Mail and i bought it as a present, it smells realy nice and she is very pleased with the product.

August 13, 2025
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Reply from Cologneandcotton.com

We’re so glad your partner is enjoying our Cinna cologne. Thank you for the lovely review.
Kind regards,
Cologne and Cotton

Rated 5 out of 5 stars

Next day service

Next day service, very efficient. Thanks.

August 13, 2025
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Reply from Cologneandcotton.com

Thank you for your review.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Amazing service and very helpful staff

Amazing service and very helpful staff, I couldn’t fault anything and very fast delivery as well

August 6, 2025
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Reply from Cologneandcotton.com

Thank you for your wonderful review!

We’re thrilled you were happy with our service, customer service team, and speedy delivery!

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

very helpful person at the end of the…

very helpful person at the end of the phone when I thought I had ordered the wrong item

August 4, 2025
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Reply from Cologneandcotton.com

Thank you for your lovely review.
We’re so pleased our team could help.

Kind regards, Cologne and Cotton

Rated 5 out of 5 stars

Love Cologne and Cotton

Love Cologne and Cotton
Beautiful online shop and the Shops themselves are Beautiful
I have many sets of their Bedlinen and Towels
Great shop to buy gifts in also.

August 4, 2025
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Reply from Cologneandcotton.com

Thank you for your wonderful review!
We’re thrilled to hear that you’re happy with your purchases from us.
Kind regards,
Cologne and Cotton

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