ColorTile Reviews 

250
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Colortile were amazing. From the start, very helpful choosing tiles, finding Tilers and supplying our tiles. As building goes, sometimes plans change or things go wrong and colortile were there to hel... See more

Rated 5 out of 5 stars

Jai (Curtis Constructions) pointed us in the direction of Color Tile. We found the staff there more than willing to assist us in making our choices, giving excellent advice and pointing out the dif... See more

Rated 1 out of 5 stars

We build house with Mcdonald Jones Homes and sub contractor in tile is colourtile . The workmanship is very bad. Uneven and drainage is higher than floor level etc. Their replied that they are not... See more

Company replied

Rated 5 out of 5 stars

One of the best experiences I’ve ever had with an online purchase. I’m always nervous making any online purchase as you have to place a lot of trust in people you don’t know and whether the pr... See more

Company replied

Company details

  1. Bathroom Remodeler
  2. Furniture Store

Written by the company

ColorTile Australia is a leading tile suppliers and bathroom solution provider with more than 50 years experience. Visit our website to see how we can improve your home today! See the Difference! #colortile_australia


Contact info

4.0

Great

TrustScore 4 out of 5

250 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(250)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Bas workmanship

We build house with Mcdonald Jones Homes and sub contractor in tile is colourtile . The workmanship is very bad. Uneven and drainage is higher than floor level etc. Their replied that they are not getting enough fund from builder
More details
All wet areas are done by colour tile. No proper slop and uneven surfaces . After shower all water goes to opposite direction of drainage. May be tilers need more training. Tiler told we are under Newcastle area not sure. Mcdonald jones homes Newcastle told me they are from Sydney .any way please improve

November 16, 2023
Unprompted review
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Reply from ColorTile

Thank you for reaching out to us regarding your recent experience. We genuinely value your feedback, even when it’s not as positive as we’d hope.

I'm sorry to hear that your experience with us fell short of your expectations. We strive to provide exceptional service and products to all our customers, and it's disappointing to learn that we did not meet that standard in your case.

We take customer feedback very seriously, and I assure you that your concerns have been forwarded to the relevant department for review. We are committed to addressing any issues and improving our services wherever possible.

If you would be willing to provide more specific details about your experience, it would greatly assist us in our efforts to better understand and rectify the situation. Your satisfaction is our top priority, and we want to do everything we can to make things right for you.

Please feel free to reply to this email Wentworthville@colortile.com.au to discuss your concerns further. We are here to listen and to ensure that your next experience with us exceeds your expectations.

Once again, I apologise for any inconvenience or disappointment you may have experienced. We appreciate your feedback and the opportunity to improve.

Rated 5 out of 5 stars

Samples arrived quickly

Samples arrived quickly, well wrapped and nicely presented. They are a good size and will help me choose my tiles unfortunately I don’t think it will be any of these. So great I could get samples to make sure.

December 15, 2023
Rated 5 out of 5 stars

Great colour

Good service. Great product. Awesome colour. I love my new tiles!

September 21, 2023
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Reply from ColorTile


I'm delighted to hear that you're pleased with our service and product quality! It's fantastic that you're enjoying the awesome color of your new tiles. Your satisfaction is our priority, and we're thrilled that you love your new tiles. If you need anything else or have further projects in mind, don't hesitate to reach out. Thank you for choosing us!

Rated 5 out of 5 stars

Ordered my sample..

Ordered my sample... So quick to arrive!
Very happy and loved one tile in particular. Communication was great. Great company to deal with. Thank you

September 23, 2023
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Reply from ColorTile

We're absolutely thrilled to hear that your sample order arrived so quickly, and that you're pleased with our service and products! Your satisfaction is our top priority, and we're delighted to know that you found one tile in particular that you loved. Thank you from ColorTile Team

Rated 5 out of 5 stars

Outstanding!

I cannot recommend ColorTile highly enough. Their range of tiles, prices & customer service are outstanding. A special mention to Anna, who has been so helpful from the start & is rushing the tiles to Melbourne for me. A great experience!

August 1, 2023
Unprompted review
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Reply from ColorTile

Thank you so much for your glowing recommendation of ColorTile! We are thrilled to hear about your positive experience with our range of tiles, pricing, and customer service.

Anna is indeed an invaluable member of our team, and we're delighted to hear that she has been so helpful and accommodating throughout your journey with us. Rushing your tiles to Melbourne is a testament to our commitment to providing exceptional service to our customers.

We greatly appreciate your support and the time you've taken to share your feedback. If you ever need any further assistance or have more tile related needs in the future, please don't hesitate to reach out to us. We're here to help.

Once again, thank you for choosing ColorTile.

Rated 5 out of 5 stars

Timely

Timely, polite delivery

July 1, 2023
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Reply from ColorTile

Thank you for taking the time for your 5 star review.

Rated 5 out of 5 stars

Extremely impressed

I’m extremely impressed with the fantastic service & advice I received from Colourtile. I heartily recommend them for both small & big jobs. Thank you.

July 11, 2023
Unprompted review
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Reply from ColorTile

Thank you for taking the time for your 5 star review.

Rated 5 out of 5 stars

I found ordering the sample very easy &…

I found ordering the sample very easy & arrived at my doorstep within a few days which was amazing. The lady from Colortile was very helpful & left me with a great service experience.

April 23, 2023
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Reply from ColorTile

Thank you Lynne for 5 star review!

Rated 5 out of 5 stars

Great service

Was a very easy process and the Italian tile I chose is stunning, delivery was quick and communication clear.

March 12, 2023
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Reply from ColorTile

Thank you Rael for 5 star review!

Rated 5 out of 5 stars

Perth customer

Great selection, lots of samples and quick postage. I'm in WA so its nice to be able to do a lot of the calculations online to get as close to a price as possible prior to actually ordering.

February 27, 2023
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Reply from ColorTile

Thank you Jamie, for your 5 star review.

Rated 5 out of 5 stars

Great service

Great service. Samples came quickly from SYD to MLB and so did our beautiful tiles once we selected.

January 25, 2023
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Reply from ColorTile

Thank you Jason for 5 star review!

Rated 4 out of 5 stars

Sample

I wanted some sample tiles and they arrived.

December 8, 2022
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Reply from ColorTile

Thank you Gretha, for your 4 star review

ColorTile

Rated 5 out of 5 stars

Patient and extremely helpful

Samantha from Colortile was extremely helpful, insightful and patient with all our constant changes- in particular for a first time home builder, the process is very daunting with so many options and choices!

September 16, 2022
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Reply from ColorTile

Thank you Yen, for your 5 star review

ColorTile

Rated 5 out of 5 stars

Tiles arrived as promised

Tiles arrived as promised, carefully packed, good communication throughout the purchase process.

August 28, 2022
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Reply from ColorTile

Thank you Kay, for your 5 star review

ColorTile

Rated 3 out of 5 stars

Inconvenience to Customer

Order # 243026 on 12.04.22 Paid at Port Macquarie office for 4 cartons 300 x 600 x 9mm of Kempsey Grey ZKE2055A (p2) Code AG2463 tiles. All staff involved were very friendly and helpful. I am aware of staff shortages in our current environment. I phoned on 02.05.22 to ensure my order was in and if ready to pick up as I wasn't notified. Yes it was, so upon driving from Harrington to Port Macquarie (69kms one way ) on Thursday 5 May, I was advised by a lovely young girl that there was only 3 boxes (not 4 like I ordered). It was disappointing to say the least especially with the price of petrol now. She took my phone number and advised me she would ring up the Company to find out where my other carton was and to ensure the carton had the same dialot Number as the other's and get back to me. Hopefully I will hear something back soon.
Considering the situation and inconvenience caused to me, it would be nice if Colortile could deliver all 4 cartons of tiles at my home address once the situation is addressed. If it wasn't for the inconvenience I would have given 5 stars.
Kind Regards

May 8, 2022
Rated 5 out of 5 stars

Great products, good service

I purchased terrazzo floor tiles and subway tiles for two bathroom renovations on recommendation from my plumber and having first requested samples which arrived promptly and were extremely useful.

All the tiles purchased were good quality at a reasonable cost and look exactly as expected.

Would definitely purchase again and highly recommend.

May 6, 2022

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