Colourbank Reviews 

329
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the helpful and professional staff, including sales teams and fitters, for their efficiency and excellent advice. Many highlight the outstanding service from start to finish, appreciating the smooth process. Consumers are very satisfied with the wide selection of quality products, such as carpets and flooring, often found at competitive prices. However, some customers noted issues with staff professionalism, including rude interactions or unannounced visits. A few also felt that quotes were higher than competitors or that pricing seemed excessive. Additionally, some reviewers mentioned specific fitting problems, such as visible carpet join lines, refusal to remove packaging, or insufficient product information.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, praising the excellent and friendly service... See more

Product

Users describe positive interactions with the product, with many expressing delight and satisfaction with... See more

Price

Clients share positive opinions on price, with many reviewers finding a wide range of flooring and beds at... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight and satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

We ordered Striped carpet for our stairs and landing and Colourbank ordered our carpet very promptly. Tim arrived to fit our carpet on the stairs and landing and he made a wonderful job of aligning t... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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No recent history of asking for reviews

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4.8

All reviews

(329)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service, quick and easy to get hold of staff member, extremely helpful and patient. Large range of carpets at good prices, my go-to flooring provider. Fitting service was fast, efficient and professional.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish.
Received help, guidance and clear information regarding the whole process. The fitter arrived when expected and the carpet was fitted to an excellent standard. We have used Colourbank for carpets and beds before, and have never had any issues. I would highly recommend them, in fact, I already have to friends and family.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great all round service

Great in store customer experience giving help and advice in choosing carpets. Fitted on time with excellent communication throughout. Fitter very tidy work and respectful of property.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

After being let down for getting my bathroom flooring completed before Xmas, I made a trip to colourbank, cavendish road, Leicester.
The customer service I received was exemplary.
Armed with my measurements, I chose the flooring I wanted (plenty to choose from) which was luckily in stock. The price was quoted which was reasonable and then the member of staff was straight on the phone to try and find a fitter. The good news was that it could be fitted two days later. I was in and out of the store within half an hour. Great experience.
The two young men who came to fit the flooring were polite and just got straight on with it. I left them to it but they asked me to check everything over before they left. The end result was excellent.
Although this was a small job, it was completed with ease and I will definitely use Colourbank again in the future.
Highly recommended

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Happy

Very happy with the ordering and fitting service.
The length of time between ordering and fitting was a little disappointing. That said, forward planning on my part would have helped.

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

From the shop to the guys delivering my bed bace .very welcoming and pleasant polite and helpful the young man who delivered my bed help me get the old one down and put the new one up to the bedroom as I have a bad knee.& the gentleman at the shop was very nice and informative what I needed.

December 7, 2024
Unprompted review

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