Colourbank Reviews 

326
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the helpful and professional staff, including sales teams and fitters, for their efficiency and excellent advice. Many highlight the outstanding service from start to finish, appreciating the smooth process. Consumers are very satisfied with the wide selection of quality products, such as carpets and flooring, often found at competitive prices. However, some customers noted issues with staff professionalism, including rude interactions or unannounced visits. A few also felt that quotes were higher than competitors or that pricing seemed excessive. Additionally, some reviewers mentioned specific fitting problems, such as visible carpet join lines, refusal to remove packaging, or insufficient product information.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Customers consistently note positive experiences with service, praising the excellent and friendly service... See more

Product

Users describe positive interactions with the product, with many expressing delight and satisfaction with... See more

Price

Clients share positive opinions on price, with many reviewers finding a wide range of flooring and beds at... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight and satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

We ordered Striped carpet for our stairs and landing and Colourbank ordered our carpet very promptly. Tim arrived to fit our carpet on the stairs and landing and he made a wonderful job of aligning t... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

326 reviews

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4.7

All reviews

(326)

58 reviews in the last 12 months

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Rated 3 out of 5 stars

Better info needed from the shop

We wanted a softer mattress than our current one. We tried the Durabed medium and really like it because it was much softer. The new mattress delivered was much firmer than the one in the showroom. It was as firm as our old mattress. After 1 week it still felt firm so we went back to your store to try the mattress. There was a noticeable difference. We talked to your salesman and he said this is normal and it will take 2 to 3 months for the mattress to soften. It would have been very helpful and would have prevented a lot of hassle if we were told this when we bought the mattress.

March 1, 2025
Unprompted review
Colourbank logo

Reply from Colourbank

Paul,
Thank you for your review.

It is true that some mattresses will soften slightly once they are used. This can vary from mattress to mattress, as well as the type of base it is used on.

Colourbank

Rated 5 out of 5 stars

all round smooth and easy purchase

all round smooth and easy purchase of stairs carpet and cushion flooring
excellent customer service from store memebers , measuring appointment and fitting team
have brought many times from colourbank and wouldnt go anywhere else

February 17, 2025
Unprompted review
Rated 5 out of 5 stars

New LVT floor

Once we got past the potential issue of the existing floor status, we had our new LVT floor prepped and installed in 48 hours. Since the children are impressed, it must be a job well done.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful, Efficient and Good Prices

Always find them to be very helpful and efficient and also able to help with all budgets, was telephoned the day before to say when the fitters were expected, so what's not to like. Very satisfied with everything !!

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Purchasing a new matress was a breeze

Purchasing a new matress was a breeze, without going over budget we were directed to an excellent selection to choose from based on our requirements, with very helpful advice and recommendation.
New mattress delivered in a timely fashion with very helpful staff to assist with installation.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

excellent job

excellent job by the fitters great service by the shop having had to order the carpet in

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from going into shop for…

Great service from going into shop for advice and choosing our carpet. Carpet delivered and fitted within 2 weeks. Great service from fitters, went above and beyond what needed to do by helping put furniture into appropriate rooms.

January 30, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t go here!

I wouldn’t waste your time! Go elsewhere

November 5, 2024
Unprompted review
Colourbank logo

Reply from Colourbank

We have no record of this customer.

Rated 4 out of 5 stars

Fast service and great price

Mattress seems completely different from what we ordered and not as soft as show room but price was great and matched online price , delivery took a week or so longer than expected.

Guys called before delivery, quicker than time slot and took old one away with fast process.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

LVT flooring

Ashraf at colourbank was particularly helpful from the initial quotation and measuring to the fitting and after service. I was very happy with the fitting of the LVT and would certainly use colourbank again. Many thanks

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, quick and easy to get hold of staff member, extremely helpful and patient. Large range of carpets at good prices, my go-to flooring provider. Fitting service was fast, efficient and professional.

January 21, 2025
Unprompted review

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