A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Colourbank
Information provided by various external sources
We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!
We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.
We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!
Contact info
Colourbank Carpets, LE4 9EX, Leicester, United Kingdom
- 01162767660
- www.colourbank.net
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Better info needed from the shop
We wanted a softer mattress than our current one. We tried the Durabed medium and really like it because it was much softer. The new mattress delivered was much firmer than the one in the showroom. It was as firm as our old mattress. After 1 week it still felt firm so we went back to your store to try the mattress. There was a noticeable difference. We talked to your salesman and he said this is normal and it will take 2 to 3 months for the mattress to soften. It would have been very helpful and would have prevented a lot of hassle if we were told this when we bought the mattress.

Reply from Colourbank
Carpet laid on time and no problem bed…
Carpet laid on time and no problem bed delivered on time and great service
all round smooth and easy purchase
all round smooth and easy purchase of stairs carpet and cushion flooring
excellent customer service from store memebers , measuring appointment and fitting team
have brought many times from colourbank and wouldnt go anywhere else
New LVT floor
Once we got past the potential issue of the existing floor status, we had our new LVT floor prepped and installed in 48 hours. Since the children are impressed, it must be a job well done.
Helpful, Efficient and Good Prices
Always find them to be very helpful and efficient and also able to help with all budgets, was telephoned the day before to say when the fitters were expected, so what's not to like. Very satisfied with everything !!
Truly a professional firm great service.
Excellent service from start to finish…
Excellent service from start to finish we have used colour bank for years and my children do never had any problems
Purchasing a new matress was a breeze
Purchasing a new matress was a breeze, without going over budget we were directed to an excellent selection to choose from based on our requirements, with very helpful advice and recommendation.
New mattress delivered in a timely fashion with very helpful staff to assist with installation.
excellent job
excellent job by the fitters great service by the shop having had to order the carpet in
Dealing with Mo was great
Dealing with Mo was great. Great price, quick service, excellent fitting.
Great service from going into shop for…
Great service from going into shop for advice and choosing our carpet. Carpet delivered and fitted within 2 weeks. Great service from fitters, went above and beyond what needed to do by helping put furniture into appropriate rooms.
Fantastic service
Fantastic service - professional yet friendly and punctual! They do what they say they will. 5 star service!

Reply from Colourbank
Fast service and great price
Mattress seems completely different from what we ordered and not as soft as show room but price was great and matched online price , delivery took a week or so longer than expected.
Guys called before delivery, quicker than time slot and took old one away with fast process.
LVT flooring
Ashraf at colourbank was particularly helpful from the initial quotation and measuring to the fitting and after service. I was very happy with the fitting of the LVT and would certainly use colourbank again. Many thanks
Supply and fit of LVT (glued) in our new build property
Price for supply and fit of our LVT was very competitive. Fit was delayed by surveyor which caused slight problems but when fitters arrived they were excellent and very pleased with end result.
Colour bank staff could not do enough…
Colour bank staff could not do enough for us , very good experience, sales , delivery and after sales .Pleasure doing business with them .
Great customer service
Great customer service, quick and easy to get hold of staff member, extremely helpful and patient. Large range of carpets at good prices, my go-to flooring provider. Fitting service was fast, efficient and professional.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







