Colourbank Reviews 

326
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, providing excellent advice and service. Many people highlight the great selection of products, including carpets, beds, and flooring, noting their quality and competitive pricing. The fitting service is frequently commended for its efficiency, punctuality, and the high standard of work, with fitters often described as friendly and tidy. However, some customers also noted issues with staff professionalism, including rude interactions and feeling harassed. A few other people also felt that there were occasional problems with fitting details, such as packaging not being removed or missing finishing strips.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, consistently reporting excellent service from start to... See more

Product

Customers consistently note positive experiences with product, often praising the wide range of flooring and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with... See more

Price

Users describe positive interactions with price, often highlighting a good selection at reasonable or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more

Rated 5 out of 5 stars

We ordered Striped carpet for our stairs and landing and Colourbank ordered our carpet very promptly. Tim arrived to fit our carpet on the stairs and landing and he made a wonderful job of aligning t... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

326 reviews

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No recent history of asking for reviews

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4.7

All reviews

(326)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Leicester branch - Customer Service

We went in with a clear budget in mind and, although we didn’t find exactly what we were looking for, Mo went above and beyond to show us the best options available within our range. He wasn’t just trying to make a sale—he genuinely took the time to understand what we needed. Exceptional customer service from start to finish. A++++ experience. We’ll definitely be coming back. Thank you, Mo!

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service by the sales team and fitter

Excellent service by the sales team at colour bank. Not pushy and very knowledgeable. Purchased Amtico flooring for my kitchen and hallway. Fitted perfectly by Paul who was very friendly and professional. Being a bit OCD, I found a small scratch on a tile and Paul came back the same day to replace the tile, great service.

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service all round

Great service in store and during the fitting.
Had to change my fitting date which wasn’t a problem. Fitters arrived on time and did a great job and even worked around a double bed and a wardrobe. Thank you

May 28, 2025
Unprompted review
Rated 2 out of 5 stars

Couldn’t return mattress

Don’t like the mattress told I couldn’t return it. Delivery the bed came without casters, when I asked the delivery guy to check if casters were there, in opening the bed, ottoman, he ripped the underside or the inner lining. Not impressed

June 5, 2025
Unprompted review
Colourbank logo

Reply from Colourbank

Stefanie,
Thank you for the feedback.
Please contact us directly about the damage to the lining so we can resolve this for you.
As for the mattress - you're right, we do not accept returns.
Colourbank

Rated 5 out of 5 stars

Excellent service

Excellent service following a faulty item. Alan was very efficient. Dave in the showroom very knowledgeable and delivery staff very polite. Well done

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent range in the showroom, very helpful but not pushy staff, quick delivery and expert carpet fitting. Couldn't ask for more.

May 6, 2025
Unprompted review
Rated 4 out of 5 stars

There is plenty of choice out there this is a good one and a safe one

Show room help in choosing a carpet just the right approach just lets you get on with viewing and providing info as you need it. Our chap was very friendly and that made our mind up.
Carpet Fitter great advert for the company, friendly clearly very experienced
Spent ages on the phone querying fitting so couldn't really give 5 stars this time. but they will be on the viewing list when we come to the stairs and landing

April 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Fitter was very good and did a great job could not fault him, took away all the rubbish first class service from him and the staff in the shop will definitely be using them again well done Colourbank 👍

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely carpets.

Colorbank were really helpful when we went to their showroom in Aylestone. (Especially the gentleman who’s been there for many years) We were working on an Insurance budget and they quickly showed us which carpets we could have for our money. It was the same with the vinyl which we had to chose for the kitchen/utility rooms. The carpet fitters that came were efficient and professional.They had to move some furniture as we were having three rooms carpeted, due to a water leak in the loft. They did this without moaning and got all the carpets laid quicklly and they all looked lovely. Thank you.

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

Selective opening times

If you close at 6pm, you need to make clear that you refuse customers that arrive 20 minutes beforehand. We were waved away by a member of staff at the Cavendish Rd store at 5.40 pm, saying you were closed. Any interest in your business is well and truly over. One sale lost. You may say you never refuse customers, but you did, on Saturday, 29th March, 5.40pm.

March 29, 2025
Unprompted review
Colourbank logo

Reply from Colourbank

Hello,
We would never refuse customers. We do close at 6pm on weekdays, however.

Colourbank

Rated 5 out of 5 stars

A really good service

A really good service. The man who sold us the carpet and vinyl was great, no messing and got a good deal. The fitter -Tim, I would highly recommend, fast, efficient and very pleasant and polite. Thank you

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Good throughout

Good staff, very helpful and knowledgeable. Good prices, great fitting from the fitter Steve. He was helpful and tidy.
Recommend you give them a try.

February 11, 2025
Unprompted review

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