Colourbank Reviews 

326
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, providing excellent advice and service. Many people highlight the great selection of products, including carpets, beds, and flooring, noting their quality and competitive pricing. The fitting service is frequently commended for its efficiency, punctuality, and the high standard of work, with fitters often described as friendly and tidy. However, some customers also noted issues with staff professionalism, including rude interactions and feeling harassed. A few other people also felt that there were occasional problems with fitting details, such as packaging not being removed or missing finishing strips.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, consistently reporting excellent service from start to... See more

Product

Customers consistently note positive experiences with product, often praising the wide range of flooring and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with... See more

Price

Users describe positive interactions with price, often highlighting a good selection at reasonable or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more

Rated 5 out of 5 stars

We ordered Striped carpet for our stairs and landing and Colourbank ordered our carpet very promptly. Tim arrived to fit our carpet on the stairs and landing and he made a wonderful job of aligning t... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(326)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had a really disappointing experience…

I had a really disappointing experience with this company. There were multiple errors made on their side – including an incorrect payment amount, wrong address, and incorrect contact number. Instead of taking accountability, their staff member turned up unannounced at my doorstep twice, which felt harassing and completely unprofessional.

Despite raising my concerns, the company has shown no responsibility for their mistakes. I would advise others to be cautious when dealing with them and ensure all details are double-checked in writing.
I have always shopped from here even though it’s a rip off - never again!

October 8, 2025
Unprompted review
Colourbank logo

Reply from Colourbank

Trusha,
The incorrect amount was taken from you in store. We had no other means of contact other than hand-delivering a letter.
You have still refused to pay the balance, despite agreeing that the money is owed.

Rated 5 out of 5 stars

From start to finish amazing Alex and…

From start to finish amazing Alex and Daniel friendly quick efficient helpful they even put my fridge freezer back without me asking they hoovered tidied everything away you wouldn’t even know they had been apart from my beautiful new floor

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

A great service all round

A great service all round
We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters were fantastic too, friendly, efficient and very helpful.

We then had the upstairs fitted with new carpets and the experience was just as good. Overall would highly recommend.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Accired laminate flooring from colourbank ,sales man very helpful , chose a colour, agreed a good price , just like to say the floor layer was outstanding done a fabulous job , and very nice man , so big thanks Stu ( floor layer ) highly recommend colourbank

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great job

Arrived before the time they were supposed to be at our address, polite on arrival, got on with fitting the carpet, they clean and tidy and did a great job with the fitting.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Wouldn't go anywhere else

Wouldn't go anywhere else. Super company. They came out to measure up and then I went in last week to order a new stair runner. Really welcoming and gave me really good advice as to what to choose and helped me through the process. Very competitive prices and got a great deal. Haven't got the carpet and runner fitted yet but have used before and my mum hasn't long had her whole house carpeted with them and they did a super job. Everyone there is really professional but friendly. So much nicer using a family run business.

July 22, 2025
Unprompted review
Rated 3 out of 5 stars

We had 2 deliveries

We had 2 deliveries. The first team of Mark and Mason were awful. they were obnoxious and argumentative. They refused to take away the packaging. They did not want to unpack the mattresses. I had to complain to Michael at Colourbank. Michael arranged for a second team to collect the packaging. The second team were good and left me satisfied.

July 16, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look