Colourbank Reviews 

325
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful, friendly, and professional staff, who provide excellent service from selection to fitting. Many highlight the quality of the products, including a wide range of flooring options and lovely carpets, all offered at competitive and reasonable prices. The fitting service is frequently described as fantastic, efficient, and meticulous, with fitters often going above and beyond expectations. However, some people were dissatisfied with specific aspects, such as a staff member's unprofessional conduct. Other occasional issues included fitters not taking away packaging or unpacking mattresses, and one instance of a rude and abrupt interaction regarding pricing discrepancies. Additionally, a few customers noted minor imperfections like a noticeable join line in a carpet or a lack of informative advice on bed choices.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, consistently highlighting excellent experiences from start to... See more

Product

Reviewers highlight positive aspects of product, expressing satisfaction with their purchases, including... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of products... See more

Price

Consumers find price to be positive, with many reviewers highlighting a good selection at reasonable or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more

Rated 5 out of 5 stars

We ordered Striped carpet for our stairs and landing and Colourbank ordered our carpet very promptly. Tim arrived to fit our carpet on the stairs and landing and he made a wonderful job of aligning t... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.8

Excellent

TrustScore 5 out of 5

325 reviews

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4.8

All reviews

(325)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always use

Always use
Colourbank for beds. Fast delivery great customer service, keep you up to date with delivery times

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Flawless, well done.

From walking around your showroom (Cavendish Road) to our chosen bed being delivered the whole process was flawless. Many thanks to all involved and the bed was also a very good choice.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Could not be happier

Could not be happier, no hassle from salesman the quality of the carpets was great, and the fitters couldn’t have been more helpful....a perfect all-round experience.

February 18, 2026
Unprompted review
Rated 4 out of 5 stars

More advice would be welcome

Great range of carpets and beds.Prices to suit all .No pushy sales people,,,only felt we could have been given some informative info on our choices as I'm pretty sure I wouldn't have bought a bed that I need a step ladder to get on it. We live and learn

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed

We had an Amtico floor fitted in a herringbone pattern. It was the cheapest quote. We paid in full on the fitting day. The fitter was excellent and Ash and Mo in the store were really helpful and informative. They gave us a substantial refund as they didn’t need as much screed or trims as they had expected. I was very impressed that they did this when we had already agreed the quote and paid. I am delighted with the floor. Great service and product.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Quite Happy

Brought carpets for our lounge and bedroom
Great service
Fitters booked in to suit us
Fitters arrived , 2 hours later, finished and gone
Quite happy
Would definitely recommend colourbank

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I had a new carpet installed in a…

I had a new carpet installed in a bedroom following water damage from a radiator leak. My entire experience with colourbank from contacting them to arrange a measurement to the eventual laying of the carpet was stress free and all the individuals involved in the process were extremely friendly, professional and knowledgeable. I would highly recommend Colourbank to anyone considering purchasing a new carpet and I will definitely be using them again in the future.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customers.

We are returning customers to Colourbank for good reason. The showroom staff are knowledgeable and ever helpful without being pushy. The bed and mattress we chose are exactly what we were hoping for; arrived in the promised time period and was competitively priced. The delivery team were great, battling through storm and roadworks to get the goods to us on time. Overall, a refreshingly good experience. Thank you to all the team.

January 27, 2026
Unprompted review
Rated 4 out of 5 stars

My wife and I went to the cavendish…

My wife and I went to the cavendish road branch to seek a new Lino floor for our downstairs toilet. We found a couple we liked and first guy who saw was very helpful in giving us a quote.

While we were making our minds up, the first guy had to see other customers, which is fine, so when we was ready we approached another person. I asked them the price again, although it was same price range and his quote was around £20 more so I asked how can that be? With that he was quite rude and abrupt stating perhaps you were not quoted for the glue. Despite this we purchased the one we wanted.

When the day of fitting arrived, the fitter turned up who was a lovely gentleman and did a fanatic job of fitting and it looked brilliant and you can tell it was professionally fitted, so glad I didn’t attempt to do it lol, however no glue was used which is also fine, but the moral of the story is be careful what you are being charged for and although we didn’t, don’t be afraid to ask questions and ask for a refund for anything if you need too.

Would I use colourbank again? Dispite the one rude person, I would probably say yes as the price and quality of what we chose was good.

December 13, 2025
Unprompted review
Colourbank logo

Reply from Colourbank

Thank you for the review, Jason.
The sales team are all able to offer prices and promotions as they see fit, but sometimes they do differ very slightly, in this case £20.
We are pleased you like the end result, and it's great to hear you'll come back to us in the future!
Colourbank

Rated 4 out of 5 stars

The service had been great

The service had been great. From our initial and only visit to the store everything was managed and paid for over the phone. And went smoothly.

Fitting went well and they arrived and fitted efficiently. The only thing we are disappointed with os the join line in the carpet. We can see it and it's in a place that it is noticeable and where we can't cover with the sofa etc. We were told it would be near the stairs which would have been great but it runs right in front of the fire place and can't be disguised. Only grumble.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and price.

Very helpful in the shop with some great advice. Found a lovely carpet at a fantastic price, even sorted out the fitter at a very reasonable rate. Overall, really happy.

December 12, 2025
Unprompted review

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