Comfyco Furniture Reviews 114

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Hi, I placed an order from Comfyra and received confirmation for Order #2926 through Shiprocket, but I haven’t received any tracking link or shipping update yet. Please share my tracking details and... See more

Rated 1 out of 5 stars

Pathetic experience, beware of buying anything from this site. Save yourself from future disappointment, it's run by just one person so you can't even escalate your concern with anyone. You can't retu... See more

Company replied

Rated 5 out of 5 stars

In a market where most furniture retailers lie, Comfyco left a nice impression. They told me honestly they don't know exact date where my product would be delivered, but named approximate times. It wa... See more

Rated 5 out of 5 stars

Great company, great furniture. Got furniture from them for the house , bedroom set - Paris, Sectional sofa, memory foam mattress, dining table, bar chairs, floor mirror and wall mirror. Looking fo... See more

Company details

  1. Furniture Store

Written by the company

Modern furniture store online at discounted prices in NY, NJ, PA, CT, MA, MD, DE areas. We do home delivery to NorthEast states and ship to many other states. Modern and Contemporary design, Bedroom furniture, Living room, Dining Room sets, Chairs, Leather sofas, TV stands, Coffee tables and more


Contact info

2.7

Poor

TrustScore 2.5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a wonderful experience

It was a wonderful experience. I called to check if our item was in stock and whether shipping was included to our post code. Our item safely delivered and assembled within a week with no hassles. They even called an hour earlier to give us a window of time that they would arrive. Very happy with my item and service

July 13, 2017
Unprompted review
Comfyco Furniture logo

Reply from Comfyco Furniture

Thanks!

Rated 5 out of 5 stars

It is the most beautiful and vivid …

It is the most beautiful and vivid yellow I have ever seen in a couch. The delivery guys brought it up three flights of stairs and assembled it. It was just as we saw on their website. I would recommend Confyco Furniture and their products to everyone, they delivered it on the day they promised.

June 17, 2017
Unprompted review
Rated 1 out of 5 stars

Worst company

All is in description - bad, unacceptable, rude and fraudulent - the worst company I've ever dealt with.

June 17, 2017
Unprompted review
Comfyco Furniture logo

Reply from Comfyco Furniture

Customer wanted to buy a product and get a delivery to a Cape Cod, MA, where we don't deliver to. https://www.comfyco.com/shipping_and_delivery.php

However, before placing an order they asked us to deliver there for a custom fee. A minimum delivery fee there would be additional $150. Customer agreed to pay that at the time of delivery. We submitted an order + sent customer an invoice with all details.

In about 1.5 weeks, a day before scheduled delivery, customer for whatever reason started to say delivery should be free and refused to pay a delivery fee saying the $150 fee agreement was agreed with a husband and she is wife and knows nothing about it.

Order got cancelled. Customer got charged for nothing and got a complete refund. Customer left a 1-star review.

Rated 4 out of 5 stars

I recently ordered a cloud plush queen …

I recently ordered a cloud plush queen mattress and delivery was great but it was when the delivery men leave that I realized I had gotten a firm mattress instead of the plush I ordered. The mattress overall was very beautiful and comfortable, but I would be even more satisfied and given a 5 star if I had gotten what I ordered

June 9, 2017
Unprompted review
Rated 4 out of 5 stars

I've purchased through Comfyco twice …

I've purchased through Comfyco twice over the past couple years. My experience was great both times. They have the fastest email responses.

I ordered a dining set and couch this time, and there was an issue with the couch because the manufacturer didn't keep the initial date promised, but Comfyco was really flexible and helpful in dealing with the delay. They delivered my dining set first all the way to PA.

Also, they set up the furniture for you. They are very gentle and careful with your house/walls and the furniture pieces. You can barely hear them put it together. I'd order again if I needed anything!

June 9, 2017
Unprompted review
Comfyco Furniture logo

Reply from Comfyco Furniture

Thanks!

Rated 1 out of 5 stars

Pathetic experience

Pathetic experience, beware of buying anything from this site. Save yourself from future disappointment, it's run by just one person so you can't even escalate your concern with anyone. You can't return the item when if you don't like what's delivered. If you cancel your order even before it gets delivered, he will charge you 20% in the name of restocking fee, which is crap. He wants to make 20% profit even from the canceled orders. Takes forever to ship your item, save yourself from getting disappointed.

June 8, 2017
Unprompted review
Comfyco Furniture logo

Reply from Comfyco Furniture

Customer bought 4 chairs, and for whatever reason realized only at the day of delivery it's 4 chairs and not a table + 4 chairs as he thought. He told us he wants to refuse and return.
Unfortunately, there's a 20% restocking fee for each returned product which is being charged by all factories. We explained him that. He decided he doesn't want to lose some minor money to restocking fee so he will accept the 4 chairs.

In few hours after a delivery he started calling the office saying he found those chairs somewhere else for a cheaper price and wants to return. At the same time he got rid of all packaging for the chairs so they could not be returned. Customer got really unhappy and said we are worst company since we don't deal with customers even if they make some mistakes...

Rated 5 out of 5 stars

Beautifule furniture

Beautifule furniture, fast delivery and the assembly is perfect.
In 30 minutes a new bed in my room. Thank you!

June 8, 2017
Unprompted review
Comfyco Furniture logo

Reply from Comfyco Furniture

Thanks!

Rated 5 out of 5 stars

Fantastic service and best price I …

Fantastic service and best price I could find by hundreds of dollars. Orderered on monday and was set up in my club basement by friday at no extra charge and free shipping. I highly recommend Comfy Co and will use again.

May 29, 2017
Unprompted review
Rated 5 out of 5 stars

Great Bed!

I am very pleased with my purchase and the service provided. I was nervous to order a bed after only seeing pictures online, but it looks even better in person. I'd been looking for a velvet upholstered bed like this for a few months now, and this was the best deal available. I am very glad I finally pulled the trigger with this one. I really couldn't be happier. There wasn't much flexibility with the coordination of the delivery, but since it was free, I can't really complain too much.

May 27, 2017
Unprompted review
Rated 3 out of 5 stars

Great price, bad delivery

They have a good selection and very good prices but it comes with a cost- I ordered the couch a week ago. They charged my account but I still haven't heard from them when they are delivering it. They have just been giving vague responses when I call. There is no way to plan your schedule around them coming.

May 16, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent products and service!

We've just bought the Gray Soho Sofa and Loveseat and love them from the color to the comfortability especially the adjustable headrest. We truly enjoyed the shopping experience at Comfy Co Furniture, communication and service is excellent!

May 11, 2017
Unprompted review
Rated 4 out of 5 stars

Quality of product was good and as …

Quality of product was good and as advertised. Fast delivery too. Delivery men left a little too much miscellaneous debris but did a good fast assembly job overall.

May 8, 2017
Unprompted review
Rated 5 out of 5 stars

Very good company

Very good company. Sofa bed came well packed. This is my second Istikbal sofa bed. This sofa bed is very very comfortable. Delivery was relatively fast and those who delivered the sofa bed were very helpful. I think I will keep shopping at Comfyco Furniture doe a long time.

May 2, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look