Common Reviews 542

This place never responds to anything and you can not get in contact with anyone besides a useless emergency number where the people say they are going to email the “team,” and that team never responds. The latest problem I’ve had is that one of their maintenance people stole something out of my room. And when I say their team, these aren’t actually employees of theirs, they are 3rd party contractors who are unprofessional, incompetent, and show up in your apartment unannounced, no prior notification, will be in your apartment late at night when you get home, and steal. I’ve been trying to contact Common and they won’t respond. Not including a dryer they haven’t fixed in 8 months.

I have been waiting for them to fix my sink for 2 years. They have terrible security issues and homeless people steal stuff from the garage all the time.

What I find weird is that Common takes the time to respond to my earlier review with
"Our team will be in touch with you to discuss your situation." but doesn't actually follow up with me...

Im still waiting

It seems all of the company's money goes into advertising and marketing and none into customer care.

My suitemates are currently dealing with a new roommate that we find to be dangerous. Common has no policy in place that can immediately ensure our safety. Instead they sent us a tone-deaf template email telling us our options are to transfer and risk higher rent or convene a meeting with someone we just said we felt unsafe around. This situation is frustrated by the fact that the property manager in our city of DC is either intentionally secretive about their address and contact or they don't actually maintain one in this city.

Your leasing agent will likely ghost you once you've signed your lease. They don't inforce their policy on smoking. Our building has been dealing with a package thief since at least Junef and they have their employees lie about security cameras. There are no cameras facing the mailbox. There's a singular one outside the front door that we are sure is broken.

Truthfully they deserve less stars, but I was worried the review might be buried.

Great help from Gordon. He was really open and quickly answered all of my questions and then some. We had a great conversation and I never felt rushed. In fact, that personal touch is one of the factors that is pushing to me to choose Common.

DO NOT RENT FROM COMMON. Worst living experience of my life. I could go on and on about the long list of issues I’ve had living with them. But to highlight a few, they locked me out of my apartment because they screwed up on the terms of my lease and thought I had already moved out when I still had a month left, and they were incredibly rude when I tried to contact them to have this issue fixed. They’re impossible to get in touch with to have property issues fixed, and any emergency issues they always just say “we’ll communicate this to our team” and then NOTHING ever gets done. They’re the most unprofessional and poorly communicated leasing team I’ve ever seen. I promise you will have a horrible experience living at any of their locations. They get you because the apartments are nice, but the terrible management IS NOT worth it, I promise you.

Zack was great from the tour to the agreement details. Everything worked. Thank you.

I love living at Common. I am appreciative of the care and support from the team. Thank you sincerely.

Asked to have my lease sent to me and asked to have Commons articulate when the 6-weeks rent free would 'kick-in' and i was sent same-day an email with my lease attached, as well as a few sentences explaining how the 6-weeks rent free would be executed. On this particular occasion, Commons came through with exactly what I needed in a time efficient manner.

I just wanted to say thank you to Jessil for your assistance with the power outage in our unit caused by a malfunctioning oven range. The technician arrived quickly and restored power to the unit. The faulty oven was also replaced the next day. Awesome customer service!!!

Lots of issues regarding getting our garbage picked up, fixing broken appliances, and communication with us throughout the year.

Thank you to whomever I spoke with on the phone and escalated the matter to Frances and thank you to Frances for her prompt attention and kindness that I received my package safe & sound. It’s a rarity to have this qualities nowadays. Frances and Sion is a valuable asset to Common.

The rep was amazing and very supportive. Thank you

The space itself is beautiful.
Unreliable service regarding essential repairs, delivery of supplies, cleaning, WiFi and door that occasionally doesn’t open.

Mr Cedric was awsome to show the rooms and the apartment he has very good communication skills and above all he is extremely professional.

Zack was very responsive and clear about options and when I wanted to wait because of covid didn't pressure me and I appreciated that. All the interactions and responses from the whole team have been great and my suitemates are all super cool.

Great value for the money, but expect some annoyance.

Frances was incredibly helpful/calm and explained to me exactly what I needed to know. Keep doing a great job Frances!

My wife had inspected and agreed to lease a unit at Common Madison in Seattle in early August 2021. She signed the lease, paid first and last months’ rent as well as other fees. Two weeks later, she received a phone call from one of the admissions team saying the unit was not available due to prior commitments. She was given the option of leasing another unit at Common Summit located at 1722 Summit Ave in Seattle instead. She accepted with the understanding that the unit would be comparable.

On August 28th, we were in the process of moving her to the Summit unit #307. The neighborhood was not comparable to the Madison location. It had no elevators, no view, poor lighting, and a quick check of registered sex offenders revealed a total of 15 within a one-block radius. A similar review of the Madison property revealed zero. Not a single day or night has ever been spent by us at either unit.

I find it interesting that our daughter, under her married name, looked into the Common Madison property on September 1, 2021, and was told that a unit was available. My wife was never offered another unit in the same complex. We suspect that this may be an instance of a bait and switch tactic.

Since September 1, we have repeatedly tried to contact the Common “team” and have had no success. When they respond, they typically state that our questions/concerns are being transferred to another “team member” who never responds.

We had an appointment with a Commons representative for a phone consultation regarding the termination of the lease on September 10, 2021, and she did not honor the meeting nor offer an explanation.

We have been trying to negotiate with the Commons team in good faith, but they don’t seem to be communicating internally or are just trying to wear us down. We have extensive records of communication efforts we have made to Commons to resolve this situation, but as stated before, we are told that another “team member” will contact us and then we are ignored. At this point we have paid Commons $4,090.77. We finally opened a dispute case with Visa and
some funds were returned to us and future charges frozen. At this point, Commons still owes us $2,290.77

We are considering legal action to cease the continuing billing for a unit that has never been occupied. Apparently, Common has recently contacted the King County eviction prevention and rent assistance office to apply for assistance to pay for a bill that is not valid. Any legal counsel charges we incur will be added to the funds we have not been reimbursed by Common.

If I could put a zero I would, this company is like a used car salesman bate and switch. If your not willing to pay $1500 don’t bother the false $1004 is a bate to get calls, they string you along if you did get the grand prize of the lessor rent with a shared bathroom 🚽 your lucky otherwise look at Eddy there’s more options for the price Common is charging, the clue is if you can afford $250 more oh and another $250 more you can rent from common otherwise look elsewhere if I could give 0 review I would