a member of my team brought the wrong item elsewhere and it was only discovered the day before install. I went on comms-express web page about 16:30 and purchased the correct PDU and requested at... See more
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Review summary
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Based on these reviews
Didn’t have the battery advertised in stock so was placed on back order. Took longer than expected but eventually turned up and was as advertised a genuine product.
Company replied
Ordered from comms-express before and, like last time, they were very efficient and well priced. UPS turned up well within the time frame given, which is fantastic since we are based in an awkward... See more
Company replied
I have made several purchases with CommsExpress. Staff are really helpful, stock shipped really fast and they are really quick at dealing with technical issues. I highly recommend them and I will be u... See more
Company details
Written by the company
Comms Express was formed back in 2002. We started with a very simple ethos and that was to provide our customers with a friendly and hassle free service whilst keeping product quality and value for money our top priorities, and we're proud to say that this remains the same today to the point where it's become engrained in to our company DNA.
Contact info
Unit 7, CM2 6TG, Chelmsford, United Kingdom
- 08004880000
- marketing@comms-express.com
- www.comms-express.com
4.1
Great
7K reviews
Replied to 77% of negative reviews
Typically takes over 1 month to reply
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Missing SFPs and they blame us
Lately I've ordered few cables and SFPs from them, the order was forgotten for few weeks when eventually I contacted for an update and they said they will get back later in the day. As no call was received the day after I phoned them again, after put on hold I was told the items were back-ordered and they will let me know when dispatched. After few hours the order was notified as completed which was surprising because I was just told the items are awaiting the fulfilment. After reception we noticed the SFPs were missing. Asked Comms Express an investigation, after couple of weeks they confirmed both the order and the cameras shown the items being placed on the package. Lies!
The sealed envelope was not tampered when received and nobody would anyway steal 2x SFPs.
Horrible unreliable company and customer service experience.
September 26, 2025
Reply from www.comms-express.com
Thank you for your feedback. We sincerely apologize for the difficulties and frustration you experienced with your recent order. It’s clear that the communication and fulfilment process did not meet the standards we aim to provide, and we regret the inconvenience this caused.
We take reports like yours very seriously and will be reviewing this case internally to ensure such issues are addressed and prevented in the future. If this matter has not yet been fully resolved to your satisfaction, please contact our Customer Service team directly on 0800488000 so we can work with you to find a solution.
Once again, we sincerely apologize for your experience with us and hope for the opportunity to make it right in the future.
Kind regards
Comms Express Customer Service Team
The produce is great works really well…
The produce is great works really well and sales staff were great aa well really woukd recommend this company
September 23, 2025
Reply from www.comms-express.com
Thank you for your feedback! We're glad to hear that you are enjoying your product. We hope to see you again soon.
Kind regards
Comms Express Customer Service Team
Always prompt service
September 23, 2025
Reply from www.comms-express.com
Thank you for your feedback! We’re thrilled to hear that you’re satisfied with our service and look forward to serving you again soon.
Kind regards
Comms Express Customer Service Team
I have used Comms Express for a number…
I have used Comms Express for a number of years and they used to be very good, but now I have mixed feelings, sometimes very good. Alas the next working day delivery is a joke, so bear that in mind when ordering.
They have a good selection of items at decent prices.
The sales support are also slow to respond.
September 19, 2025
Reply from www.comms-express.com
Thank you for your feedback and for being a valued customer over the years. We’re pleased to hear that you find our selection and pricing good, but we sincerely apologize that our delivery times and sales support have not consistently met your expectations.
We appreciate your honest comments and will continue working to improve our service so that your future experiences meet your expectations.
Kind regards
Comms Express Customer Service Team
Great supplier
We can always rely on Comms Express to have the stock we need at a great price and the delivery service is fast.
If we've needed to contact customer service, they go out of their way to resolve the issue on the first call.
September 17, 2025
Reply from www.comms-express.com
Thank you for your fantastic feedback! We’re happy to hear that you can rely on us for stock, competitive pricing, and fast delivery. It’s also great to know that our Customer Service team has been able to assist you efficiently.
We really appreciate your patronage and look forward to serving you again soon!
Kind regards
Comms Express Customer Service Team
Prompt and quick service
September 15, 2025
Reply from www.comms-express.com
Thank you for your feedback! We’re thrilled to hear that you’re satisfied with our service and look forward to serving you again soon.
Kind regards
Comms Express Customer Service Team
Excellent product and delivered on…
Excellent product and delivered on time. Would recommend.
September 15, 2025
Reply from www.comms-express.com
Thank you for your feedback! We’re thrilled to hear that you’re satisfied with our service and the product. We look forward to serving you again soon.
Kind regards
Comms Express Customer Service Team
ordered and paid for a computer…
ordered and paid for a computer rucksack only to receive email saying item currently not in stock,but when I check the website it says available for next day delivery but at a higher price! after several emails to sales that receive no reply I'm now having to try and reclaim my money through my credit card company
October 15, 2025
Unprompted review
Reply from www.comms-express.com
Thank you for your feedback. We sincerely apologize for the frustration caused by the stock discrepancy and the lack of response from our Sales team. This is not the experience we aim to provide, and we understand how disappointing it must have been.
We truly regret the inconvenience caused and hope the resolution was to your satisfaction.
Kind regards
Comms Express Customer Service Team
Next -day delivery? - Only in name and all for 7.50
I placed the order on Saturday and received a despatch confirmation on Monday, but no tracking number, and the invoice shows very little detail.
The shipping method simply says “Post,” which doesn’t tell me much — I expected it to be next-day delivery, given the £7.50 charge.
Normally, Royal Mail Next Day Delivery means the postman knocks the next morning, but he didn’t bring anything except letters on Tuesday.
It’s now Wednesday afternoon, the postman’s already been, and the order still hasn’t arrived.
October 22, 2025
Unprompted review
Reply from www.comms-express.com
Thank you for your feedback. We sincerely apologize for the delay and the confusion regarding your delivery. We understand how frustrating it must have been to pay for next-day delivery and not receive the expected service.
We truly regret the inconvenience this may have caused and hope the resolution was to your satisfaction.
Kind regards
Comms Express Customer Service Team
Reply from www.comms-express.com
Thank you for your feedback and continued patronage! We’re thrilled to hear that you’re satisfied with our service and look forward to serving you again soon.
Kind regards
Comms Express Customer Service Team
Good arrived on time and as expected
Good arrived on time and as expected. Great service as always.
September 1, 2025
Reply from www.comms-express.com
Thank you for taking the time to share your feedback. We’re pleased to hear you were satisfied with our service and look forward to assisting you again in the future.
Kind regards
Comms Express Customer Service Team
Normally Comms-express are pretty good
Normally Comms-express are pretty good. Not sure what's gone wrong but this time they were pants. Ordered a UPS (in stock) on a friday - heard nothing on monday about delivery - sent a support message on the tuesday for an update. Wednesday still no reply so gave them a call 12 ish, said they would get back to me. 15:30 still nothing heard so called again and cancelled the order
October 15, 2025
Unprompted review
Reply from www.comms-express.com
Thank you for your feedback. We sincerely apologize for the poor experience with your recent order. We understand how frustrating it must have been to encounter delays and a lack of communication, especially when you’ve come to expect a higher standard from us.
Your comments have been shared internally so we can review what went wrong and prevent similar issues in the future. We hope you might consider giving us another chance to provide the reliable service you’ve come to expect.
Kind regards
Comms Express Customer Service Team
Reply from www.comms-express.com
Thank you for taking the time to share your feedback. We’re pleased to hear you were satisfied with our service and look forward to assisting you again in the future.
Kind regards
Comms Express Customer Service Team
Reply from www.comms-express.com
Thank you for your feedback! We’re thrilled to hear that you were satisfied with our service. We look forward to serving you again soon.
Kind regards,
Comms Express Customer Service Team
Reply from www.comms-express.com
Thank you for your feedback. We’re glad to hear you were satisfied with our service and hope to serve you again soon.
Kind regards,
Comms Express Customer Service Team
Reply from www.comms-express.com
Thank you for your positive feedback. We’re glad to hear you were satisfied with the product and delivery. We look forward to serving you again soon.
Kind regards,
Comms Express Customer Service Team
Reply from www.comms-express.com
Thank you for taking the time to share your positive feedback. We’re pleased to hear you were satisfied with our service and delivery. We look forward to assisting you again in the future.
Kind regards,
Comms Express Customer Service Team
Reply from www.comms-express.com
Thank you for taking the time to share your positive feedback. We’re pleased to hear you were satisfied with our service and look forward to assisting you again in the future.
Kind regards,
Comms Express Customer Service Team
Appalling Service – Still No Refund After a Month
I returned an item to Comms Express on 1 September 2025 exactly as instructed. They confirmed a refund would be issued once it was received. A month later, I’m STILL chasing my money.
Every reply has been a useless excuse about “warehouse delays.” Now they’ve gone one better — claiming they “can’t locate” my return and asking ME for tracking, as if it’s my job to run their warehouse. For the record, I do have tracking and it shows the parcel was delivered.
This is beyond incompetent. I’ve now had to escalate to PayPal just to get back the money that should have been refunded weeks ago.
Comms Express have wasted my time, ignored their own terms, and treated me with complete disregard. If this is how they handle customers, avoid them at all costs. I will never use them again.
September 1, 2025
Unprompted review
Reply from www.comms-express.com
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience caused by the delay in processing your refund. It appears that an order number was not provided here, which has made it difficult for us to track the resolution process.
We hope that your issue has since been resolved to your satisfaction. If not, please contact our Customer Service team directly on 08004880000 so we can ensure this matter is addressed promptly.
Kind regards,
Comms Express Customer Service Team
Order placed (all in stock)money taken.
Order placed (all in stock)money taken.
Order not dispatched as not all products available despite a confirmation email.
Me left hanging around for a delivery that wasn't sent and having to cancel on my clients as well as losing money .
Terrible service
September 30, 2025
Unprompted review
Reply from www.comms-express.com
Thank you for your feedback. We sincerely apologize for the issues with your order and the inconvenience it caused, especially with your clients. We understand how frustrating it must have been to receive a confirmation email for items that were not available and to experience delays in dispatch.
Your comments have been shared internally so we can review what went wrong and improve our processes. We truly regret the disruption this caused and hope you might give us another opportunity to provide a better experience in the future.
Kind regards,
Comms Express Customer Service Team
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