Communal Energy Partners Reviews 

Disturbing practices.
Seems to be zero business planning in their costing.
Failing to safeguard vulnerable residents.
Exploitive

Breach of residential gas cap. Effectively charging residential leaseholders a commercial gas rate. Unable to switch provider. Avoid at all costs.

The Company may not be in compliance with the Energy Price Guarantee, but four times higher than the unit rate is against the Consumer Rights Act 2015.
I am not a party to their energy contract, so I first thought a unit rate of 44 pence per kWh, exc. VAT is the electric unit rate.
Still high, but never thought this can be gas per unit kWh. In their invoice, one month of heating and hot water consumption for a single occupant was £436. On top of that, I also pay an electric bill for general utility consumption.
How can an energy company be allowed to charge more than four times the already current high prices? I replied to their email; I object to these rates and if they wish to charge at this rate they should bring a claim against me.

Just awful, hard to believe they have any customers. Aggressive bullying tactics used. Prices out of control. I am in the process of taking legal action, as well as reporting them to the ombudsman. I will have my day in court, as you cannot allow people to bully, intemdate and force you to pay bills that are not yours to pay. I will also be contacting my local MP. As in the midst of an energy crisis. CEP (Formally south west energy) are just ripping their customers off.

1* is fairly too much. Moved out from the property in August, and this company still charges for the services. Received a response from company representative Lisa after my initial inquiry, and then have been ignored after 5 email follow ups sent, including one from the managing agency I used to use. Now, out of nowhere I receive an outstanding bill of £400, like my inquiry and complaints never happened. Terrible customer service and no option to call from overseas.

Very lucky to have spoken to a lovely lady called Julie over at Insite. Not only was she warm and bubbly on the phone, she also sorted out all my queries without having to keep me on the phone for ages. A matter that has taken 9 months to sort out she sorted in a mere 10 minutes!

Rates are currently out of control even given the current market. I have a two bed flat in Potato Wharf and they're charging people £190-220 a month. I was out of the country as well last month and still was charged £188. I strongly advise people to go their local council members to investigate price gouging.

Extremely high prices, bad customer support and out of the blue fees for stuff that should be provided for free.They are partnered with my buildings developers so its impossible to change providers at all. This business is a scam

Most abusive bullies ever.
While the country struggle to survive , this company decides to rise 400%prices bqck in September and again now in December. Plus they charge for made up things like scheme management charge additional £6 for nothing. Their customer service are bullier and they are not applying the government help.
Please people do as I did and complain to the MP, also please report with Citizens Advice and between us we migh be able to stop them

Worst nightmare!
Still issued bill even moved out from property.Called them and was told they would fix it but not yet done and still issued the bill with credit control.
The energy usage was also increase sharply 3 months before i moved out.

False billing.
They still charge for days we have no hot water and refuse to investigate or speak to developer regarding this.
They also claim they dont have access to accurate readings so all bills are estimated.

charges monthly fees for some simple services that other competitors does it for free...

you call them and every-time gives you diff answers
"back and forth"

prices for bulk energy is way above the market reality )

not worth

CEP has since notified that tariff £13 per m3 for hot water was set by Baquba Management. Their role is to bill & collect payment only.

Single mum with 2 kids
Latest bill 8/9 - 10/10
Hot water 6m3 x £13.00 =£78 (industry norm is £10)
Cold water 17m3 x £2.50 = £42.50

Charging £13 per m3 is the legally allowable.

I left my property on 31st August and my account has still not been closed. I have called them 5 times in 1 month and the only response I get is that we are lagging behind on our emails and cant give an answer. How unprofessional is that. On top of that in the latest call even lied that the account would be closed in 3 days, now I realize that was just to get rid of me on that call.
Whoseover is reading this please change your utility provider ASAP.

I saw so many bad reviews about CEP high energy price, but I can't comment on this because....I still do not know how much they are going to charge me after moving into the property for one whole month!!!! CEP, when are you going to open your email box to register new resident? I have completed and sent you back the new account registration form 1 month ago with 3 follow up reminders email every week, but you have not replied me once. Are you planning to provide free heat water for me?

NOW CHARGING 48P KWH FOR GAS WHEN GOVERNMENT PRICE CAP IS AT 7.5P KWH FOR GAS.

RUN AWAY......

BEWARE LIVING AT LCI OR GCH, or ANY OTHER RESIDENTAL CUSTOMERS......

They are extorting us, while gas prices out there are high, there is no reason why they should charge us double than everyone else at 0.42kWh. They profit from the monopoly they have with building developers. This is a despicable company.

I pay 50£ bill in August, for taking showers. It’s just a joke

Fake reviews! this is the worst company ever. I don't know why LM development use them. People should report them to Ofcom as this is extortion. £90-100 per month for heating and cooling? Isnt that electricity provided by British Gas or other providers?? They charge you whatever they want. It makes no sense at all. People need to start compaining.

Fantastic Company! I have worked with them for several years on multiple properties across different areas of London and they are always responsive and helpful and efficient. Can't ask for more really :)

Absolutely shocking company. We received a bill in March which we queried. The bill had no due date on it so we didn't pay it as we were awaiting a response from our query. Next thing another bill is sent with a £48 administrator fee on top of the original bill. Nothing was sent in between. They had terrible customer service I felt like they are just trying to deceive people to get money.

Edit: Following this review I received a call from the manager. To put the customer service into context he proceeded to tell me that 'I would give you a 1* review for your payment history'. Thanks for your help and understanding of my situation it's clear to see you care for your customers (sarcasm).