I am not tech savvy. Some people would say because I have reached a certain age these times are more difficult. I say it is the person communicating. Sammy recognized he should strip our conversation... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
beginning 2nd month. so far so good. You guys (and gals) rock!! Especially in exceeding expectationsof an ol' ornery female retired Navy chief -- not officer or NCO either🌻
Company replied
Everything about my experience with Community Phone has been wonderful. I have had five calls to CP in the past two days, and I have never waited longer than 30 seconds to speak with a REAL HUMAN B... See more
Company replied
I am transfering my service to Communit Phone. We are in still in the process. I appreciate the very fast response by the customer care, very efficient in following up with my current provided who... See more
Company replied
Company details
Written by the company
At Community Phone, we offer simple, reliable phone service for homes and businesses. Our phone service does not require internet and works during power outages. It’s powered by our home phone base, a device that connects your home phone to cell towers in your area. Simply plug the device into an outlet, plug your phone into the base, and enjoy unlimited local and long-distance calls in the US. We also give you full control over how you use your phone. Transfer your home phone number onto a cell phone, or forward calls from a home phone and get rid of your existing service completely. Have calls ring on multiple phones at the same time, or route calls to different phones based on a custom dial menu. Send voicemail recordings to your inbox—all with helpful, accessible customer support.
Contact info
867 Boylston Street, 5th Floor, #1503, 02116, Boston, United States
- 866-694-3382
- help@communityphone.org
- www.communityphone.org
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is great for my senior mom
I think this is the answer to our prayers for my 82 year old mom. We have tried different cell phones and she just can’t seem to keep from getting frustrated with them but with this we got her the easiest phone invented and she has great coverage so dream come true for all of us. And we had a technical difficulty… and support called and helped us figure out our error. Great customer service!
May 13, 2026
Reply from Community Phone
Great to hear the service has been such a good fit for your mother and that setup & coverage have worked out so well. We’re also glad our support team was able to help resolve the technical issue and provide great customer service, thank you for taking the time to share your experience.
Regards,
The Community Phone Team
easiest of all of the phone companies…
easiest of all of the phone companies that I have ever used.
May 7, 2026
Reply from Community Phone
Great to hear you found our service to be one of the easiest phone services you’ve used. Thank you for sharing your experience.
Regards,
The Community Phone Team
Good Customer Supprt
I received very good customer service when I needed help getting my Community Phone service started, all my questions were answered and got my wireless home phone working right away.
May 3, 2026
Reply from Community Phone
Great to hear you received very good customer service and were able to get your wireless home phone working right away.
Regards,
The Community Phone Team
Excellent Customer Service
Excellent Customer Service; efficient and responsive to inquiry; answering almost immediately.
May 7, 2026
Reply from Community Phone
Great to hear our team was efficient, responsive and able to assist you quickly.
Regards,
The Community Phone Team
Reply from Community Phone
Great to hear our team made your experience a wonderful one. Thank you for sharing.
Regards,
The Community Phone Team
Customer Service representatives are…
Customer Service representatives are always immediately willing - and able - to help with any question I have ever had!
May 7, 2026
Reply from Community Phone
Great to hear our customer service team has consistently been ready and able to help with any questions you’ve had, thank you for sharing your experience.
Regards,
The Community Phone Team
The company may see good reception for…
The company may see good reception for my area but it did not work for me. I tried all in every room and could not get equipment to work. I was not pleased with their devices.
April 29, 2026
Reply from Community Phone
We’re sorry to hear the service did not work well in your area despite trying different locations throughout your home. We appreciate your feedback regarding the equipment and will continue working to improve the experience we provide.
Regards,
The Community Phone Team
Tired of people I don’t know using my…
Tired of people I don’t know using my cell phone for their needs. They may not know this is going on. The company that sold me this IPhone said it is new. I think that is used and repackaged and sold as new. With a lan line phone I hope I can avoid a situation as mentioned.
March 27, 2026
Reply from Community Phone
Thank you for sharing your experience. We understand your concerns and are glad you chose our home phone service as an alternative that better fits your needs.
Regards,
The Community Phone Team
The phone came in a timely manner…
The phone came in a timely manner through the mail.
The service is not complicated to use.
The service cost is low, (for 3 years).
April 28, 2026
Reply from Community Phone
We’re glad to hear the delivery was timely, the service is easy to use and that you’re happy with the pricing, we appreciate you taking the time to share.
Regards,
The Community Phone Team
Reply from Community Phone
Great to hear the service was quick and worked well for you.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we’re glad to hear you had a good experience with our team.
Regards,
The Community Phone Team
I received the information I…
I received the information I wanted/needed to make my decision.
Please work quickly on providing ALL the caller ID data. Thank you.
May 6, 2026
Reply from Community Phone
Glad you were able to get the information you needed to make your decision. We appreciate your feedback on caller ID data and will look into this further.
Regards,
The Community Phone Team
Jack
Jack, my customer service person was very nice and friendly. I called because of a billing error and I ended up with a new plan. Things went well. I have always appreciated the service from Community Phone. Thanks
May 5, 2026
Reply from Community Phone
Glad to hear the billing issue was resolved and that the plan change worked out well. We appreciate your continued support.
Regards,
The Community Phone Team
Extremely Helpful Thanks Everyone at…
Extremely Helpful Thanks Everyone at Community Phone
May 5, 2026
Reply from Community Phone
We’re glad to hear our team was extremely helpful.
Regards,
The Community Phone Team
Wise Choice
It was a wonderful experience the person that helped me with all of my questions was very nice, very professional and made me happy and comfortable and I had known I had chosen wisely, I hope everything going forward is as a pleasant experience as today has been and the First Gentleman I talked to on my first call to decide if this was the company I should was perfect also, so far so good. Thank you I know I chose wisely.
May 5, 2026
Reply from Community Phone
Glad to hear you had such a great experience and felt confident in your decision. We’re glad our team was helpful, professional and made you feel comfortable throughout. Thank you for sharing.
Regards,
The Community Phone Team
Reply from Community Phone
Great to hear you found the process easy and refreshing. Thank you for sharing your experience.
Regards,
The Community Phone Team
Really fast service
Really fast service, and extremely friendly. So far this has been a great choice for phone service!
April 27, 2026
Reply from Community Phone
Good to hear you’ve had a fast and friendly experience and that our service has been a great fit. Thank you for sharing your experience.
Regards,
The Community Phone Team
Early mistakes required lots of scr…
Early mistakes required lots of scr ambling to get straightened out Still trying to catch up. All staff were attentive to the problems; hopefully it will all end up well inn a couple more days.
April 27, 2026
Reply from Community Phone
Thank you for sharing, we’re sorry to hear about the early challenges. We’re glad our team has been attentive in helping address the issues and are working to get everything fully resolved.
Regards,
The Community Phone Team
Reply from Community Phone
Glad to hear you found our team easy to work with, thank you for sharing.
Regards,
The Community Phone Team
I am grateful for the the help I…
I am grateful for the the help I received from your staff everyone was so helpful and caring
April 23, 2026
Reply from Community Phone
Great to hear our team was helpful and caring. We appreciate you taking the time to share this.
Regards,
The Community Phone Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.