I am not tech savvy. Some people would say because I have reached a certain age these times are more difficult. I say it is the person communicating. Sammy recognized he should strip our conversation... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
beginning 2nd month. so far so good. You guys (and gals) rock!! Especially in exceeding expectationsof an ol' ornery female retired Navy chief -- not officer or NCO either🌻
Company replied
Everything about my experience with Community Phone has been wonderful. I have had five calls to CP in the past two days, and I have never waited longer than 30 seconds to speak with a REAL HUMAN B... See more
Company replied
I am transfering my service to Communit Phone. We are in still in the process. I appreciate the very fast response by the customer care, very efficient in following up with my current provided who... See more
Company replied
Company details
Written by the company
At Community Phone, we offer simple, reliable phone service for homes and businesses. Our phone service does not require internet and works during power outages. It’s powered by our home phone base, a device that connects your home phone to cell towers in your area. Simply plug the device into an outlet, plug your phone into the base, and enjoy unlimited local and long-distance calls in the US. We also give you full control over how you use your phone. Transfer your home phone number onto a cell phone, or forward calls from a home phone and get rid of your existing service completely. Have calls ring on multiple phones at the same time, or route calls to different phones based on a custom dial menu. Send voicemail recordings to your inbox—all with helpful, accessible customer support.
Contact info
867 Boylston Street, 5th Floor, #1503, 02116, Boston, United States
- 866-694-3382
- help@communityphone.org
- www.communityphone.org
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went smoothly
Everything went smoothly, the receiver came on schedule & it was easy to set up. Only problem was when my phone number was cancelled with Centurylink my internet was also cancelled & it took 18 days to get it back & running. In the future perhaps ask if there are other things connected to the number before it is cancelled.
May 18, 2026
Reply from Community Phone
We're glad to hear everything went smoothly and that setup was easy. We appreciate you sharing this feedback and will pass it along to the relevant team.
Regards,
The Community Phone Team
Reply from Community Phone
Thanks for sharing, we're glad to hear setup was easy and call quality is clearer now.
Regards,
The Community Phone Team
Dealing with community Phone is a pleasure…
Dealing with community Phone is a pleasure because of the friendly, helpful and knowledge of the employees.
May 19, 2026
Reply from Community Phone
Glad to hear you found our team friendly, helpful and knowledgeable. Thank you for taking the time to share.
Regards,
The Community Phone Team
Reply from Community Phone
We're glad to hear you found the service easy and had a great experience with our team.
Regards,
The Community Phone Team
I can reach a real person on the phone.
I am very happy I can actually speak with a real person and am not on hold very long.
May 25, 2026
Reply from Community Phone
We're glad you were able to quickly reach a member of our team and get the help you needed. We appreciate you taking the time to share your experience.
Regards,
The Community Phone Team
What a pleasant experience!
A pleasure to deal with. Prompt, thorough, no language barrier.
May 25, 2026
Reply from Community Phone
Thank you for sharing. We're glad our team was able to help and provided a pleasant experience.
Regards,
The Community Phone Team
All the help setting up my phone and…Excellent setup info.
All the help setting up my phone and getting my old number transfered.
May 14, 2026
Reply from Community Phone
Glad to hear our team was able to help with setting up your phone and transferring your number. Thank you for sharing your experience.
Regards,
The Community Phone Team
The Service lady was very kind…
The Service lady was very kind knowledgeable and patient. You guys make my disabled Aunts life easier 👌🏻
May 21, 2026
Reply from Community Phone
We're happy to hear the service has made things easier for your aunt and that you had a great experience with our team.
Regards,
The Community Phone Team
Great Customer Service
The customer service for Community Phone is great.
They don't argue with you, they help you with your problem.
That's hard to come by!
May 20, 2026
Reply from Community Phone
Glad our team was able to help and make the process easier for you. Thank you for sharing.
Regards,
The Community Phone Team
I can't tell you what a relief it is to…
I can't tell you what a relief it is to be able to speak to a real human being when calling. Your service is exceptional and greatly appreciated!
May 20, 2026
Reply from Community Phone
Great to hear you’ve had such a good experience with our team and service. We truly appreciate you taking the time to share this.
Regards,
The Community Phone Team
Reply from Community Phone
Great to hear you’ve had a great experience with our team and that the phone is working well for you. Thank you for taking the time to share.
Regards,
The Community Phone Team
Fast quick easy set up and
Fast quick easy set up, was quite surprised customer service representative named Esraa spent so much time with me making sure everything was correct and working properly features
May 11, 2026
Reply from Community Phone
Great to hear setup was fast and easy and that our team took the time to make sure everything was working properly for you.
Regards,
The Community Phone Team
It filters robocalls.
May 18, 2026
Reply from Community Phone
Great to hear the robocall protection feature has been working well for you. Thank you for sharing.
Regards,
The Community Phone Team
Community Phone Service is amazing
Community Phone Service is amazing. You can call and get a real person. Your emails are promptly answered. What great Customer Care. No faulty telephone lines or internet to deal with. The phone system works great and was easy to set up. It can turn your phone into an answer machine. We are loving our new phone service
April 24, 2026
Reply from Community Phone
Great to hear you’ve been enjoying the service and found setup easy. We’re also glad you’ve had a great experience with our team and the features included with the service. Thank you for taking the time to share.
Regards,
The Community Phone Team
Not enough stars in your list!
Only one who could help. Not enough stars in your rating to express my satisfction.
May 17, 2026
Reply from Community Phone
Glad to hear your issue was ultimately resolved and that you were so satisfied with the support you received. Thank you for sharing.
Regards,
The Community Phone Team
This company is a scam
This company is a scam. Not only did they send my father an illegal piece of marketing masquerading as a letter from the FCC.
But also had agents spam with calls trying him to bait and switch his existing landline. They're using a deceptive way to sell their services. They almost made my father lose his landline forever.
Besides that when I reached out to their company to speak to their CEO. They blocked me. These people are scamming elderly people and have hired offshore people to convince that they're actually calling from within the US.
I've reported these scammers to the FCC. You people should be ashamed.
December 1, 2025
Unprompted review
Reply from Community Phone
We’re sorry to hear about your experience and take concerns like these seriously. We’d appreciate the opportunity to review this further and better understand what occurred. Please feel free to contact our support manager directly at bilal.shahid@communityphone.org so we can look into this with you.
Regards,
The Community Phone Team
Reply from Community Phone
Glad to know our team was able to quickly and easily address your issue.
Regards,
The Community Phone Team
Reply from Community Phone
Great to hear our team was very helpful. Thank you for sharing your experience.
Regards,
The Community Phone Team
This is great for my senior mom
I think this is the answer to our prayers for my 82 year old mom. We have tried different cell phones and she just can’t seem to keep from getting frustrated with them but with this we got her the easiest phone invented and she has great coverage so dream come true for all of us. And we had a technical difficulty… and support called and helped us figure out our error. Great customer service!
May 13, 2026
Reply from Community Phone
Great to hear the service has been such a good fit for your mother and that setup & coverage have worked out so well. We’re also glad our support team was able to help resolve the technical issue and provide great customer service, thank you for taking the time to share your experience.
Regards,
The Community Phone Team
easiest of all of the phone companies…
easiest of all of the phone companies that I have ever used.
May 7, 2026
Reply from Community Phone
Great to hear you found our service to be one of the easiest phone services you’ve used. Thank you for sharing your experience.
Regards,
The Community Phone Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.