I am not tech savvy. Some people would say because I have reached a certain age these times are more difficult. I say it is the person communicating. Sammy recognized he should strip our conversation... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
beginning 2nd month. so far so good. You guys (and gals) rock!! Especially in exceeding expectationsof an ol' ornery female retired Navy chief -- not officer or NCO either🌻
Company replied
Everything about my experience with Community Phone has been wonderful. I have had five calls to CP in the past two days, and I have never waited longer than 30 seconds to speak with a REAL HUMAN B... See more
Company replied
I am transfering my service to Communit Phone. We are in still in the process. I appreciate the very fast response by the customer care, very efficient in following up with my current provided who... See more
Company replied
Company details
Written by the company
At Community Phone, we offer simple, reliable phone service for homes and businesses. Our phone service does not require internet and works during power outages. It’s powered by our home phone base, a device that connects your home phone to cell towers in your area. Simply plug the device into an outlet, plug your phone into the base, and enjoy unlimited local and long-distance calls in the US. We also give you full control over how you use your phone. Transfer your home phone number onto a cell phone, or forward calls from a home phone and get rid of your existing service completely. Have calls ring on multiple phones at the same time, or route calls to different phones based on a custom dial menu. Send voicemail recordings to your inbox—all with helpful, accessible customer support.
Contact info
867 Boylston Street, 5th Floor, #1503, 02116, Boston, United States
- 866-694-3382
- help@communityphone.org
- www.communityphone.org
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, quick responses, helpful follow up, phone worked well from day one
July 16, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a great experience and that everything worked well from day one.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to resolve your issue quickly. We appreciate you taking the time to share.
Regards,
The Community Phone Team
service is as good as i expected !
July 15, 2026
Reply from Community Phone
Thank you for sharing, we're really happy to know the service has met your expectations. We appreciate you taking the time to share.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with a very good experience.
Regards,
The Community Phone Team
Was hoping for more for aging parent
Was hoping for more for aging parent. Young company; young staff. Really just a 3rd rate cell provider buying excess bandwidth from top tier providers. That means my parent got third rate service. Just get a cell phone IMO.
July 1, 2026
Unprompted review
Reply from Community Phone
We are sorry your parent didn't get the reliable experience we aim for, that matters a lot to us. We'd genuinely like to fix this rather than just note it. Please reach out to our team at help@communityphone.org with the account info so we can dig into what happened and make it right.
Regards,
The Community Phone Team
Both tech people answered my questions…
Both tech people answered my questions quickly. Were correct with their help.
July 21, 2026
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to answer your questions quickly and provide the help you needed.
Regards,
The Community Phone Team
What a Great Company with real people
I cannot believe how unstressful this transaction went from start to finish with also getting updates along the way and keeping my old number , ordered July 13 delivered July 16 and using on July 17 WOW such great service is unheard of these days!
July 16, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a great experience from start to finish. We're also glad the process was smooth and that you were able to keep your phone number. We truly appreciate your kind words.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with a great experience. We appreciate your kind words.
Regards,
The Community Phone Team
The customer service was outstanding.
July 16, 2026
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with an outstanding customer service experience.
Regards,
The Community Phone Team
So far, so good!
So far, so good. Omar has been very attentive and helpful with setting up my parents' line. I especially appreciate that they were able to keep their original phone number and also, the robocall blocker.
July 7, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know Omar was able to provide you with a great experience while helping set up your parents' line. We're also glad you were able to keep their phone number and enjoy features like our robocall blocker.
Regards,
The Community Phone Team
Helpful and Knowledgeable
Friendly, helpful and efficient. This customer service representative was knowledgeable which made the call very efficient. I would totally recommend your company!
July 15, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a friendly, helpful and efficient experience. We truly appreciate your recommendation.
Regards,
The Community Phone Team
Real people, real answers.
When it comes to anything technology related, I'm like a toddler who can't stop asking questions. Over the past few weeks, I've talked to several of the people at community phone. Not once did I have to interact with a bot or wait while a computer program sorted me to the right department. All were extremely patient and answered all of my questions in language I could understand. I never felt rushed or pressured to make decisions.
July 14, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a patient and supportive experience. It's great to hear you always felt comfortable asking questions and never felt rushed. We truly appreciate your kind words.
Regards,
The Community Phone Team
Easy setup a bit expensive for seniors…
Easy setup a bit expensive for seniors after tax is added
July 14, 2026
Reply from Community Phone
Thank you for taking the time to share your feedback. We're happy to know the setup process was easy and we appreciate your comments regarding pricing. We'll be sure to share your feedback with our team.
Regards,
The Community Phone Team
Customer service is great
Customer service is great. They were so helpful through every step of setup. Plus followed up to ensure everything was ok.
July 14, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a great experience and guide you through every step of the setup process. We appreciate your kind words.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with a great customer service experience.
Regards,
The Community Phone Team
I'm officially starting to feel…
I'm officially starting to feel harassed by the survey process. My experience signing up for the service was 100% fine. I've now received 8 calls and two emails asking about the service, after asking not to be contacted for a survey. My advice: stop digging.
July 14, 2026
Reply from Community Phone
We’re sorry to hear about your experience with our survey follow-ups. We appreciate you bringing this to our attention and have shared your feedback with our team for review. Thank you for taking the time to let us know.
Regards,
The Community Phone Team
Great experience
Great experience, customer service and overall value! I used to get several spam calls and now I don't. The process of switching carriers and keeping my number was seamless. Customer service was great all the way to the end. Would recommend to anyone not wanting VOIP!
July 7, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a great experience from start to finish. We're also glad the switching process was seamless and that you're enjoying the service. We truly appreciate your recommendation.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to resolve your issue. We appreciate you taking the time to share.
Regards,
The Community Phone Team
Agent was polite
Agent was polite , concise , and was a quick--short help.
thanks again,
Steve Hansen
July 10, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a polite and quick support experience.
Regards,
The Community Phone Team
Excellent service
Never any issues with phone service or customer service. Great company!
July 8, 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know you've had a great experience with both our phone service and customer service.
Regards,
The Community Phone Team
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