The Complete Blind Service Ltd Reviews 165

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Blinds were made and fitted 6+ years ago and needed to be removed for replacement glazing unit. I couldn't work out how to do this so they visited to demonstrate at no charge. I don't expect to need a... See more

Company replied

Rated 5 out of 5 stars

Thank you Complete Blind Service for our beautiful new roller blinds. Great customer service, Dorothy was really helpful getting a quote to us, we were kept updated with the production and ready soo... See more

Company replied

Rated 5 out of 5 stars

Great service level from The Complete Blind Service. I had some tricky inward opening windows requiring vertical blinds and also wanted some bespoke wave curtains using my own sourced fabrics. Mark on... See more

Company replied

Rated 5 out of 5 stars

Awesome service from start to finish Free site visit to evaluate & measure Always arrived when promised Always delivered as promised (e.g. sample fabrics) Delivered and then fitted / serviced b... See more

Company replied

Company details

  1. Blinds Shop
  2. Curtain Store
  3. Curtain Supplier and Maker
  4. Window Treatment Store

Written by the company

We are an independent family run business located in Walthamstow, and are proud to be one of the only blind manufacturers within the local area. We provide a free quotation service which includes a home visit to show samples. Our small but fully packed showroom is open by appointment.

The Complete Blind Service Ltd

Written by the company

Honest and Reliable Family Run business.
We are an independent family run business located in Walthamstow, and are proud to be one of the only blind manufacturers within the local area. We provide a free quotation service which includes a home visit to show samples.

Free Measure, Free Fitting, Long Guarantee.

3-10 year guarantee on all blinds and shutters!

3-10 year guarantee on all blinds and shutters!
All our blinds are guaranteed for 3 years. MDF and Wooden shutters we have just increased their guarantee to 5 years, PVC has a 10 year guarantee.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Reliable

I couldn't be happier with the service. I had victorian shutters fitted to my bay windows and venetian blinds for my bathroom. In both instances they were friendly, professional, open and they've done a perfect job.

March 24, 2022
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you very much!

Rated 5 out of 5 stars

Excellent

Thank you Complete Blinds for our lovely shutters. Great team, friendly and helpful. The fitters were on time, knowledgeable and tidied up after themselves. Really impressed!

March 17, 2022
Unprompted review
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Reply from The Complete Blind Service Ltd

Thanks Andrew. Really appreciate your review!

Rated 5 out of 5 stars

The staff are so helpful and…

The staff are so helpful and passionate, happy to answer all our queries and helped with our indecisiveness. Would definitely recommend 🙂

March 15, 2022
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you for your kind review! Glad we were able to help 🙂

Rated 5 out of 5 stars

I’d definitely return and recommend

Excellent service with timely communication throughout. Customers need to know that there is a wait for the shutters to be made-to-order (and staff are very clear about that at the point of quotation) but be patient, it is well worth it. Thank you all.

January 20, 2022
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you Lee - Much appreciated!

Rated 5 out of 5 stars

Excellent company

I’ve been using this company for at least 20 years for blinds and the service has always been excellent. I’ve recently used them for the first time for curtains which are very well made and just what I wanted.

December 13, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you so much for your review!

Rated 5 out of 5 stars

Just the best!

I have been using the Complete Blind Service for the last 30 years. All the blinds in my house have been ordered and fitted by them. They are exceptionally efficient, easy and helpful to contact, the fitters are extremely professional and they always go the extra mile to ensure customer satisfaction.

December 3, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you so much for your kind review!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Very professional and helpful
Maggie Scott

November 25, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you Maggie, much appreciated.

Rated 5 out of 5 stars

Excellent service and products

Members of my family have used Complete Blinds for over 25 years. They are very efficient, have excellent products, and their service is second to none. It has been a pleasure to deal with them for the second time in many years.

November 11, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you for your kind review, much appreciated!

Rated 5 out of 5 stars

Blackout curtains

My family and I have been using this company for over 30yrs for blinds. I decided to get Blackout curtains, which are absolutely gorgeous. Luxurious curtains, fitters and staff really friendly and professional, they couldn't do enough to get me the right choice of curtains, special thank you to Mark!

October 29, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thanks for your great feedback Jacqui, so glad you were happy with the curtains.

Rated 5 out of 5 stars

Review of my shutters and blinds order

I ordered shutters and blinds from The Complete Blind Service Ltd who were very professional throughout the entire process. I was regularly updated on the progress of my order. When my order arrived, the work was carried out impeccably and I am so happy with the quality and results. I would thoroughly recommend this company to anyone.

October 21, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you for your kind review!

Rated 5 out of 5 stars

Great experience

My experience has been great engaging this company - competent, punctual, helpful, cost effective and with excellent customer service. I really appreciated the advice I received and the quality of the work.

October 11, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you so much for your kind review!

Rated 5 out of 5 stars

First class

Absolutely over the moon with my new shutters. Look fab, Shawn the man that fitted them was cheerful and very friendly. Fitting was very quick and clean. Can not recommend this company enough. Lesley in the office is very helpful and it seems nothing is to much trouble. I would highly recommend this company. At more than have the price of more well known company's its a no brained.
Thank you to the Complete blind Co.

September 27, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you Linda, really appreciate your review!

Rated 5 out of 5 stars

Excellent quality and service with affordable prices!

Recently had faux wood venetian blinds and roller blinds fitted and we're really pleased with the finished look! From start to finish the service from the Company has been flawless. Greg who fitted our blinds was really friendly and knowledgeable, we would definitely recommend using him. Also, the price is much more reasonable compared to other well known brands without any difference in quality!

September 22, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you for your kind review! Much appreciated

Rated 2 out of 5 stars

Poor after sales support- break after 7-8years

Poor after sales support and blinds lasted 7-8 years - I bought black-out and wood weave blinds for all of my windows, and they looked great. But after 7-8 years two of them broke. The blackout was fixed with efficient repair service, but they say the wood weave cannot be fixed because it is no longer stocked. They gave me no support to find a solution, and said I would need to buy new blinds. I didn't think I'd be having to keep replacing them after 7-8years - thought they were a longer term investment. I've called around some other companies and even though I didn't buy the blinds from them, they are helping me to try and source the part from somehwere - so Complete Blind Service after sales support is very poor in comparison.

September 9, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Hi Stella,
I just emailed in depth to explain why we were unable to get parts for your wooden weave blinds, I am really sorry this wasn't explained to you at the time fully.
The wood weave blinds we supplied you with were originally designed and manufactured by Louvolite Blinds, we still supply their fabrics and blinds, however they discontinued wood weave blinds a few years ago after the child safety legislations were changed. This changed how blinds had to be manufactured, no blinds should be made with an unbreakable loop, all new blinds with looped cords must have child safety devices install so the cords can break away under pressure which would simulate the weight of a person/child to prevent strangulation in line with the regulations.

As a BBSA member we are not allowed to fix a blind which is now not seemed as child safe (with a continuous loop/without a child safety device) So if we visit a property, we are unable to carry out repairs to a blind which doesn't conform to these standards.

I hope that helps explain why we were unable to help.

Any questions please let me know.
Alice

Rated 5 out of 5 stars

Wouldn't consider anywhere else for blinds

I have used this company for blinds for many years now in two different properties. The quality of the product and the workmanship of the installers is very good and the admin staff are always very polite and helpful. Recently due to Covid the service has been a little slower but wouldn't dream of taking a star away, they have done the best they could in the circumstances. Fully recommend the company.

September 2, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you for your kind review!

Rated 1 out of 5 stars

Poor communication from the office

I had my 3 windows measured on 27 July. The wrong sample books were brought and I was unsure of what the cassette would look like. After receiving a quote the following day I called the office and explained that I could not go ahead with the order as I hadn't seen the colour samples and also no cassette was brought to show me, unlike another company who had also given me a quote the previous day. I was then sent some photos on WhatsApp. I called the office again and explained that I needed to see sample fabrics and also the cassettes. I was told that as soon as the samples had arrived they would send them to me. I heard nothing at all so on 9th August I sent another message saying that my windows had been measured 3 weeks previous and that I was no nearer being able to place my order and asked if they would contact me. It is now 20th August and I have still heard nothing! So I am now giving up as clearly they do not want my business.

August 20, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Hi Vanessa, I apologise you have had this experience. I am just looking into this now for you.

We had flood damage to our showroom in the recent floods and a lot our sample books were water damaged so we had to throw them away. We are still waiting for replacements from our suppliers. We have been sending samples direct from our suppliers but in this case I can see they haven't arrived with you either.

I will pop you an email now and get this sorted for you.

My apologies again,
Alice

Rated 5 out of 5 stars

Excellent

Excellent product quality and customer service. Recommended.

August 6, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you Pablo!

Rated 5 out of 5 stars

Would highly recommend!

Really helpful and professional service, great value and fab blinds. Would highly recommend. 5/5

July 20, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you for your kind review!

Rated 5 out of 5 stars

Cannot recommend them more highly

Cannot recommend them more highly. Used this Company several times over 14 years. Efficient, professional and polite staff. Aftercare service second to none. Good old fashioned service not found in most Companies today.

June 16, 2021
Unprompted review
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Reply from The Complete Blind Service Ltd

Thank you for your kind review!

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