Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
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Very prompt delivery after order. Item well packed and good quality: a hand exercise gripper. I've ordered from Complete Care before and will again if needed. Good to support a company that seems t... See more
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Somehow the delivery address on my order became garbled at checkout over a bank holiday. I emailed the right address and rang on the first working day. Friendly and helpful response on phone. Email... See more
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I ordered a mobility walker for a friend, but unfortunately it wasn't what I expected ( too big/wide and not lightweight) I contacted customer service, spoke to a gentleman and explained the... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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Excellent - My experience with the Complete Care…
My experience with the Complete Care Shop in terms of product availability, suitability of products for my husbands specific needs, ease of use of finding and comparing the range of products on the website and the ordering process - Excellent.
Unfortunately, on this occasion, the delivery service was a complete let down.
I placed the order and paid for Next Day Delivery (NDD).
I received an email confirming the delivery and ETA from DPD and waited...It wasn't delivered that day, due to not being able to find the address.
DPD said it would be delivered again the next day so again we waited...The new ETA came and went and by 12pm, wasn't delivered. Apparently, no one was at home. Me and my husband were in; we were waiting for the parcel delivery.
Next, another DPD email to say 'go get your own parcel' it's been left at the local post office.
Me and my husband are pretty much housebound but I managed to get a lift and go pick it up. Now three days late.
Glad it wasn't a life or death delivery!
I let the Complete Care Shop know what had happened as I thought it was important to let them know that the courier they're using didn't make the delivery on time and as requested and paid for.
They were fantastic, listened and replied to my email complaint sympathetically, apologised for the poor experience and have refunded the cost of the NDD charge.
I also suggested that on the order form there could do with some space or a place/box that the delivery drivers can view any useful local vernacular/ additional details to make locating addresses easier.
I do live in a place that is a little off the beaten track but ironically, DPD deliver my medical supplies so at least one of their drivers knows where the house is!
They said they'll look into that.
This particular incident hasn't put me off ordering from Complete Care Shop at all and next time I will build in some lead in time so I don't require urgent delivery.
March 18, 2026
Reply from Complete Care Shop
Good afternoon, Mrs McDonnell,
We are absolutely delighted to hear that you find the Complete Care Shop excellent in terms of product availability, suitability for your husband’s specific needs, and ease of using our website. Knowing that our range and ordering process genuinely support you both means a great deal to us.
We are, however, truly sorry and disappointed to hear about your delivery experience. We completely understand how frustrating and upsetting this must have been—especially after paying for Next Day Delivery and being at home waiting. Given your circumstances, this is not the standard of service we want any of our customers to experience, and we sincerely apologise for the inconvenience and stress this caused.
Thank you for raising this with us and for your understanding while we worked to put things right. We’re very pleased we were able to respond sympathetically and refund the Next Day Delivery charge, and we genuinely appreciate your helpful suggestion regarding additional address information for delivery drivers. Feedback like yours really does help us improve, and we are actively looking into this.
We are incredibly grateful that this experience has not put you off ordering from us again. Your trust, patience, and openness mean a lot, and we look forward to continuing to support you and your husband in the future.
Thank you again for your kindness and honest feedback—it truly is appreciated.
Kind regards
Judi
Customer Experience Adviser
Comfortable cushion
The cushion is perfect for my needs, helps me get up easier from the chair, is really comfortable and is helping my joint aches and pains. The service is excellent.
April 3, 2026
Reply from Complete Care Shop
Good afternoon, Pam,
Thank you for taking the time to review your recent purchase.
We are happy to hear that the cushion is meeting your needs and providing comfort. It is great to know it is helping with your joint aches and pains. We appreciate your kind words about our service.
If you ever need anything else, we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
wheeled walker for elderly mother
I bought the walker for my elderly Mother as she had a bad leg and she lives it. The walker gives her the stability she needs and it was not expensive. Arrived promptly and ready to use. Very pleased.
March 19, 2026
Reply from Complete Care Shop
Good afternoon Helen,
Thank you for taking the time to leave your lovely review, we really appreciate your kind comments.
We are happy to hear that the walker provides the stability your mother needs, We appreciate you sharing that it arrived promptly and ready to use. Thank you again for your positive feedback.
If you ever need anything else, we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
Cool Feet…
I don't know why I have never bought them before. they make my feet really cool and comfortable. They are far superior to the Gel Ankle socks, and I would recommend them to everyone.
April 5, 2026
Reply from Complete Care Shop
Good afternoon, James,
Thank you for taking the time to review your recent purchase.
We are happy to hear that our product makes your feet cool and comfortable! We appreciate your recommendation and are glad you find them superior to the gel ankle socks.
We appreciate your feedback and hope that we may have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Top service from placing my order to…
Top service from placing my order to being informed of time,date of delivery exceeded my expectation. Thank you.
April 2, 2026
Reply from Complete Care Shop
Good afternoon, Angela,
Thank you so much for your kind words.
We are absolutely delighted to hear that everything- from placing the order to receiving the delivery updates- exceeded your expectations. It is always a pleasure to know that our service has made a positive impression.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
The No Rinse Shampoo Cap that I bought…
The No Rinse Shampoo Cap that I bought and used was a great disappointment but Complete Care must have read my review and they rang me to discuss further. I was listened to and fully refunded for the Cap and the postage without any fuss. I was treated with respect and understanding which made me feel so much better and more likely to consider using the same Company again.
March 20, 2026
Reply from Complete Care Shop
Good afternoon Susan,
Thank you for taking the time to share your review.
We are very sorry to hear that the No Rinse Shampoo Cap did not meet your expectations, but we are pleased we were able to speak with you and resolve the matter promptly.
Providing respectful, understanding, and hassle‑free customer service is very important to us, and we are glad this was reflected in your experience once we contacted you.
Thank you again for bringing this to our attention, and we hope to support you again in the future.
Kind regards
Judi
Customer Experience Adviser
I misunderstood the sizing!
I misunderstood the sizing. I thought from the measurements for medium they might be a little small, however they turned out to be enormous!
I had to open to see the pants so I know I can’t return
them. Very disappointing!
March 31, 2026
Reply from Complete Care Shop
Good afternoon, Josephine,
Thank you for taking the time to share your review. We are very sorry to hear that the product did not meet your expectations.
Thank you also for taking the time to speak with me this afternoon—it was a pleasure discussing your concerns with you. I am sorry that you did not feel able to accept the offer made in relation to your order.
Your comments are extremely helpful, and I will ensure they are passed on to our product team for review.
If you need any further help or advice in the future, please do not hesitate to get in touch—we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon,
Thank you so much for your kind words.
We are absolutely delighted to hear that you have found it easy to place an order on our website. We are really pleased to hear that your parcel arrived quickly — we always do our best to make sure deliveries reach our customers as soon as possible.
It is great to know you would recommend us and choose to shop with us again.
Kind regards
Judi
Customer Experience Adviser
I requested this order to be delivered…
I requested this order to be delivered to my elderly sister's address but you have delivered it to me so now I have to drive 30 miles to take it to her not impressed.
April 3, 2026
Reply from Complete Care Shop
Good afternoon, Hilary,
Thank you for taking the time to review your recent order.
I am very sorry to hear that your order was delivered to your address rather than your sister’s. This is certainly not the experience we want for our customers, and please accept our sincere apologies for any inconvenience this has caused.
I attempted to contact you this afternoon to discuss the matter and will try again later today to speak with you personally.
We fully understand how disappointing this must have been, and we regret that our service on this occasion has fallen short of the high standards we strive to maintain. We genuinely appreciate you bringing this to our attention so that we can put things right.
Kind regards,
Judi
Customer Experience Adviser
I have not yet received the item
I have not yet received the item. I opened the main door for the delivery man but instead of coming to my flat he pretended that I was not at home to collect the item. I have now been told by text message to wait until Tuesday.
April 4, 2026
Reply from Complete Care Shop
Good afternoon, Hasan,
Thank you for taking the time to leave a review — we really appreciate you sharing your experience.
We regret to hear that the delivery was not completed as expected and apologise for the inconvenience. We will look into why the delivery person did not deliver to your flat and caused a delay. I understand that the delivery has since been completed.
Thank you for bringing this to our attention.
Kind regards
Judi
Customer Experience Adviser
The product I purchased was excellent
The product I purchased was excellent. Delivery could be improved by offering next day delivery
April 2, 2026
Reply from Complete Care Shop
Good afternoon Patricia,
Thank you for taking the time to review your recent purchase.
We are happy to hear that you consider the product excellent.
The item you purchased was dispatched directly from our supplier. While we do offer next‑day delivery on products held in our own warehouse, this service is not available for items sent directly from suppliers.
If you need any further help or have any questions in the future, please do not hesitate to get in touch—we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Poor delivery service
Poor delivery service. Had to chase it up. Emailed me saying they would chase supplier and let me know. Never informed me. Item delivered late.
April 2, 2026
Reply from Complete Care Shop
Good afternoon, Gina,
Thank you for taking the time to review your recent Complete Care Shop experience.
We regret to hear about the poor delivery service and that your item arrived late. I am truly sorry for the inconvenience and frustration this situation has caused. This is certainly not the level of service we aim to provide, and I completely understand how disappointing this must be for you.
Thank you for taking my call this afternoon in relation to this issue.
Feedback like yours is invaluable in helping us improve our processes and prevent similar issues from happening again.
Kind Regards
Judi
Customer Experience Adviser
Order process easy, delivery not so
Order process easy, however goods not yet received. Apparently delivery driver "tried" but said he was unable to deliver as there was no-one in. Not true. Also no calling card nor photo of the property. Presume getting into a block of flats was too difficult. As recipient of parcel is 98 years old it will take time for her to get to her entry system and front door.
April 2, 2026
Reply from Complete Care Shop
Good afternoon, Vanessa,
Thank you for taking the time to share your experience with us.
We are pleased to hear that you found the ordering process easy, but we are very sorry to learn about the issues you have experienced with the delivery. We completely understand how frustrating this must be, especially when the delivery was reported as unsuccessful despite someone being at home and no calling card or photo being provided.
At the time of dispatch, we were not aware that the recipient was 98 years old, and we did not receive any specific delivery instructions regarding access to the building or the additional time required to reach the door. That said, we fully understand how disappointing this situation has been, and we recognise that greater care should be taken in circumstances such as these.
Thank you for bringing this to our attention. We will raise this directly with the courier to investigate what happened and help ensure better care is taken in future deliveries. Please be assured that this is not the level of service we expect on our customers’ behalf.
If there is anything more we can do to help, or if you have any further concerns, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Glenda,
Thank you for your lovely review,
We are happy to hear that your order was delivered promptly and that you had no problems. Thank you for your positive feedback; we appreciate it!
If you ever need anything else, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Stand Easy.
The walking frame is exactly what I need: narrow at the top, and legs that splay out at the bottom. This provides perfect balance every time. Thank you.
March 24, 2026
Reply from Complete Care Shop
Good afternoon, Julie,
Thank you for you for sharing your lovely review.
We are pleased to hear that the walking frame is just what you needed and helps to provide perfect balance every time.
If there is anything we can support you with, please feel free to get in touch.
Kind regards
Judi
Customer Experience Adviser
Have yet to receive my order and have…
Have yet to receive my order and have had no notification as of yet when it will be delivered
April 1, 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for taking the time to review your order placed on 1st April 2026.
We are sorry to hear that you were concerned about not receiving your order or any dispatch notification, and we appreciate you bringing this to our attention.
After checking our records, I can see that the order was placed using our standard 3–5 working day delivery service. A dispatch confirmation email was sent on 1st April 2026, and according to the courier’s tracking, the order was successfully delivered on 4th April 2026, which is well within the expected delivery timeframe.
If there’s anything more we can do to help or if you have any further concerns, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
First time buying from this company
First time buying from this company, I found what I was looking for quite easily using the search bar on the site, ordered the item and paid for it with ease.
Items arrived the next day, (I thought it would be 2-3 days).I was well impressed and will use this company again.
April 1, 2026
Unprompted review
Reply from Complete Care Shop
Good afternoon Chloe,
Thank you so much for your lovely review and for choosing to shop with us for the first time.
We are delighted to hear that you found what you were looking for easily and that the ordering and payment process was straightforward. It is also great to know that your items arrived sooner than expected — that is always a nice surprise!
We really appreciate your kind comments and are pleased to hear you will be using us again. We look forward to helping you in the future.
Kind regards
Judi
Customer Experience Adviser
Supplier of safe and useful aids for…
Supplier of safe and useful aids for daily living needs
March 19, 2026
Reply from Complete Care Shop
Good afternoon Julie,
Thank you for your lovely review.
We are happy to hear that our aids are safe and useful for daily living.
Thank you for your positive feedback; we appreciate your support.
If you ever need anything else, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Exactly what I wanted delivery was…
Exactly what I wanted delivery was good the only thing I didn't like was the £4.99 delivery charge
March 31, 2026
Reply from Complete Care Shop
Good afternoon Stephen,
Thank you for taking the time to share your review.
We are really pleased to hear that the product was exactly what you wanted and that you were happy with the delivery service.
We appreciate your feedback regarding the £4.99 delivery charge. Delivery charges apply to all orders under £50 to help cover courier and handling costs, and we do our best to keep these as fair and competitive as possible.
Thank you again for your comments—we truly value your feedback and hope to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Ergonomic walking stick
Good service, although in the end ordered the wrong item as needed ergonomic left handed walking stick but ordered right handed ones. I could have returned the sticks but it was going to be an expensive walking stick. I have therefore kept the right handed walking sticks.
My advice is to make certain that you are ordering the correct item before you place the order and pay.
March 31, 2026
Reply from Complete Care Shop
Good afternoon Margaret,
Thank you very much for taking the time to share your feedback. We are pleased to hear that you were happy with the service you received, although we are sorry to learn that the item ordered was not quite right for your needs.
Ergonomic walking sticks are designed specifically for left‑ or right‑hand use, so we completely understand how easy it is to accidentally select the wrong option. Your advice is spot on — carefully checking whether a left‑ or right‑handed version is required before placing an order can help avoid disappointment.
We appreciate that return costs can sometimes be a factor, and we are sorry this influenced your decision to keep the sticks. Should you need guidance in the future when choosing a product, our customer service team is always happy to help ensure you select the most suitable option before ordering.
Thank you again for your honest and helpful feedback — it is greatly appreciated.
Kind regards
Judi
Customer Experience Adviser
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