Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
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Review summary
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Very prompt delivery after order. Item well packed and good quality: a hand exercise gripper. I've ordered from Complete Care before and will again if needed. Good to support a company that seems t... See more
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Somehow the delivery address on my order became garbled at checkout over a bank holiday. I emailed the right address and rang on the first working day. Friendly and helpful response on phone. Email... See more
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I ordered a mobility walker for a friend, but unfortunately it wasn't what I expected ( too big/wide and not lightweight) I contacted customer service, spoke to a gentleman and explained the... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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I like it an̈d and I took the wheels…
I like it an̈d and I took the wheels off to go under the sofa
March 27, 2026
Reply from Complete Care Shop
Good morning, Katy,
Thank you for taking the time to share your review.
We are pleased to hear that you like the table and that removing the wheels allowed it to fit neatly under your sofa.
If you ever need anything else, we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Derek,
We appreciate you taking the time to leave us such a fantastic review.
We are so glad the ordering process was easy, the price was great, and the delivery was good.
Thank you again for your comments—we truly value your feedback and hope to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Great deal and fast delivery
April 9, 2026
Reply from Complete Care Shop
Good morning Stuart,
Thank you for taking the time to share your review.
We are happy you received a great deal with fast delivery.
Thank you again for your comments—we truly value your feedback and hope to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Excellent experience
Excellent delivery, well packaged, good Customer Service.
Would certainly recommend. Thank you
April 9, 2026
Reply from Complete Care Shop
Good morning, Valerie
We appreciate you taking the time to leave us such a wonderful review.
We are happy to hear that you were pleased with our delivery, packaging, and service.
We appreciate your feedback and hope that we may have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Excellent value for the money and the…
Excellent value for the money and the delivery was very quick
March 26, 2026
Reply from Complete Care Shop
Good afternoon, Helen
We appreciate your positive comments regarding the product's value and the prompt delivery; we are delighted our service met your expectations.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind regards
Gary
Sending the order was fine
Sending the order was fine. Receiving the product is another matter as it is still to arrive. Lack of communication for despatch
April 8, 2026
Reply from Complete Care Shop
Good afternoon, Linnette,
Thank you for reviewing your recent experience with Complete Care Shop.
We are pleased to hear that you found the ordering process straightforward. We are very sorry to learn that you had not received your parcel or confirmation of dispatch.
As discussed during our phone conversation this morning, your order was placed over the Easter Bank Holiday, which caused a slight delay in dispatch notifications. Our records show that a notification was sent to your email address on 8th April, and we are sorry if this was not received.
The courier's tracking indicate that your parcel is currently out for delivery and is due to arrive later today.
We hope this resolves the issue and that you will be very happy with your purchase once it arrives.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, John
We're so happy to know our delivery was prompt and the item was easy to assemble. Thank you for this very positive feedback; it means a lot to us.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind regards
Gary
Products as described and delivered in…
Products as described and delivered in time specified
March 26, 2026
Reply from Complete Care Shop
Good morning, Peter
We're happy to hear that the products met your expectations and were delivered promptly. Thank you for your positive feedback; we appreciate it!
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind regards
Gary
Reply from Complete Care Shop
Good morning,
We're happy to hear that you had a great experience with our product and quick delivery. Thank you for your positive feedback!
Kind regards
Gary
Reply from Complete Care Shop
Good morning, Jacqueline,
We are happy to hear that your rollator was delivered successfully and left in a safe place on 8th April 2026. We hope that you will be able to enjoy the outside whilst using the rollator.
We appreciate you taking the time to share your positive experience.
Kind regards
Judi
Customer Experience Adviser
Super service & very happy with “NRS…
Super service & very happy with “NRS Compact Rollator”
Well done!!
April 7, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for you very kind comments regarding the service and the product you purchased which is very much appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
Friendly delivery
When the package was delivered I was slow getting to the door - as I have to be - and the delivery man was very courteous and waited patiently for me. Not all delivery men are like that!
April 7, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for the feedback and kind comments regarding the delivery service.
I will pass this on to the depot to feedback to the driver.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
Foldable shower chair
Ordered the foldable shower chair. Easily put together and great product for the price
April 7, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for taking your time to give this feedback.
We are pleased to hear that you are happy with the purchase of the Shower Chair and that you found it easy to assemble.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
easy to order and sent quickly
April 7, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for the feedback.
We are happy that you found the website easy to use and the quick delivery service.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
Outstanding service from this company.
April 7, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your feedback and very kind comments regarding our service which is very much appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
Reply from Complete Care Shop
Good afternoon,
Thank you for you lovely feedback.
We are glad you found our service helpful and informative. Thank you for your positive feedback; we appreciate it.
Please feel free to get in touch if you need any further support.
Kind regards
Judi
Customer Experience Adviser
I had an issue with a product
I had an issue with a product, then on leaving product rating I was quickly contacted by a very polite, sincere and helpful lady called Julie. My product issue was immediately resolved.
This was a display of absolutely excellent Customer Service that Julie delivered on behalf of the Complete Care Shop. Thank you so much for your assistance.
March 27, 2026
Reply from Complete Care Shop
Good afternoon Rev MacLeod
Thank you so much for your lovely feedback.
We’re really pleased to hear that Judi was able to get in touch with you quickly and resolve the issue straight away. She takes great pride on delivering polite, sincere, and helpful service, and your kind words will mean a great deal to her.
Providing excellent customer service is at the heart of what we do at Complete Care Shop, so it’s wonderful to know this was reflected in your experience.
Thanks again for taking the time to share this with us, it truly means a lot.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good afternoon, Allison,
We appreciate your positive feedback.
We are happy to hear that you found ordering easy, the delivery quick, and the item met your expectations.
If you ever need any further help or advice, we are always here for you.
Kind regards
Judi
Customer Experience Adviser
No problems with this delivery and the…
No problems with this delivery and the item is as described on the website. CCS is a trusted seller.
April 1, 2026
Reply from Complete Care Shop
Good afternoon, Damon,
Thank you so much for your kind feedback.
We are really pleased to hear that your delivery went smoothly and that the item arrived exactly as described.
Your trust means a great deal to us, and it is wonderful to know you see Complete Care Shop as a reliable seller.
We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.
Kind regards
Judi
Customer Experience Adviser
Excellent - My experience with the Complete Care…
My experience with the Complete Care Shop in terms of product availability, suitability of products for my husbands specific needs, ease of use of finding and comparing the range of products on the website and the ordering process - Excellent.
Unfortunately, on this occasion, the delivery service was a complete let down.
I placed the order and paid for Next Day Delivery (NDD).
I received an email confirming the delivery and ETA from DPD and waited...It wasn't delivered that day, due to not being able to find the address.
DPD said it would be delivered again the next day so again we waited...The new ETA came and went and by 12pm, wasn't delivered. Apparently, no one was at home. Me and my husband were in; we were waiting for the parcel delivery.
Next, another DPD email to say 'go get your own parcel' it's been left at the local post office.
Me and my husband are pretty much housebound but I managed to get a lift and go pick it up. Now three days late.
Glad it wasn't a life or death delivery!
I let the Complete Care Shop know what had happened as I thought it was important to let them know that the courier they're using didn't make the delivery on time and as requested and paid for.
They were fantastic, listened and replied to my email complaint sympathetically, apologised for the poor experience and have refunded the cost of the NDD charge.
I also suggested that on the order form there could do with some space or a place/box that the delivery drivers can view any useful local vernacular/ additional details to make locating addresses easier.
I do live in a place that is a little off the beaten track but ironically, DPD deliver my medical supplies so at least one of their drivers knows where the house is!
They said they'll look into that.
This particular incident hasn't put me off ordering from Complete Care Shop at all and next time I will build in some lead in time so I don't require urgent delivery.
March 18, 2026
Reply from Complete Care Shop
Good afternoon, Mrs McDonnell,
We are absolutely delighted to hear that you find the Complete Care Shop excellent in terms of product availability, suitability for your husband’s specific needs, and ease of using our website. Knowing that our range and ordering process genuinely support you both means a great deal to us.
We are, however, truly sorry and disappointed to hear about your delivery experience. We completely understand how frustrating and upsetting this must have been—especially after paying for Next Day Delivery and being at home waiting. Given your circumstances, this is not the standard of service we want any of our customers to experience, and we sincerely apologise for the inconvenience and stress this caused.
Thank you for raising this with us and for your understanding while we worked to put things right. We’re very pleased we were able to respond sympathetically and refund the Next Day Delivery charge, and we genuinely appreciate your helpful suggestion regarding additional address information for delivery drivers. Feedback like yours really does help us improve, and we are actively looking into this.
We are incredibly grateful that this experience has not put you off ordering from us again. Your trust, patience, and openness mean a lot, and we look forward to continuing to support you and your husband in the future.
Thank you again for your kindness and honest feedback—it truly is appreciated.
Kind regards
Judi
Customer Experience Adviser
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