Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very prompt delivery after order. Item well packed and good quality: a hand exercise gripper. I've ordered from Complete Care before and will again if needed. Good to support a company that seems t... See more
Company replied
Somehow the delivery address on my order became garbled at checkout over a bank holiday. I emailed the right address and rang on the first working day. Friendly and helpful response on phone. Email... See more
Company replied
I ordered a mobility walker for a friend, but unfortunately it wasn't what I expected ( too big/wide and not lightweight) I contacted customer service, spoke to a gentleman and explained the... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient response,prompt delivery and Item just as wanted
Item came very quickly despite cautious estimate ref timing. Item in great order and was put into use immediately and very successfully. Very pleased. Thank you
April 13, 2026
Reply from Complete Care Shop
Good afternoon, Alison,
Thank you for taking the time to share your feedback.
We are delighted to hear that your parcel arrived quickly and that the product was in great condition. It is also great to know that you put the product to use straight away and that it is proving to be a successful addition.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Linda,
Thank you for you lovely review.
We are pleased to hear that the delivery of your order was fast and that you are very happy with the product that you ordered.
Thank you again for taking the time to share your experience. We really appreciate it and look forward to supporting you again soon.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Pauline,
Thank you for your lovely review.
We are pleased to learn that you found the delivery experience to be efficient. It is great to learn that the product is excellent.
If there is anything we can support you with, please feel free to get in touch.
Kind regards
Judi
Customer Experience Adviser
Excellent customer service
Excellent customer service. Unfortunately had ordered incorrect item & were willing to accept a return. Have now received my replacement.
April 10, 2026
Reply from Complete Care Shop
Good morning, Karina
We appreciate your feedback and are glad we could assist with the return of the initial order.
We are happy to hear that you have now received the correct replacement item.
Thank you again for taking the time to share your experience. We really appreciate it and look forward to supporting you again soon.
Kind regards
Judi
Customer Experience Adviser
Response from chat is quick
Response from chat is quick, informative links provided. The nursing bed is easy to put it up and pleased it work fine.
March 30, 2026
Reply from Complete Care Shop
Good morning,
Thank you so much for your lovely feedback
We are happy to hear that our chat support was helpful and the nursing bed was easy to assemble and is working well.
If you ever need any further help or have questions about any of our products, we are always here to support you.
Kind regards
Judi
Customer Experience Adviser
Very happy with my purchase of a…
Very happy with my purchase of a Crutch. Very handy and easy to adjust.
March 30, 2026
Reply from Complete Care Shop
Good morning, Theresa,
We are very happy to hear that you are satisfied with your crutch purchase and its adjustability. Thank you for sharing your positive experience with us.
If you ever need any further help or have questions about any of our products, we are always here to support you.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Marlene,
We appreciate you taking the time to leave us a review.
We are so glad you are pleased with your purchase and its timely arrival.
If you ever need anything else, we’re always here for you. Thank you again.
Kind regards
Judi
Customer Experience Adviser
I love it
It arrived faster than expected, my sister put it together for me today whilst I was having dialysis
April 9, 2026
Reply from Complete Care Shop
Good morning, Natalie,
Thank you so much for your lovely review.
We are delighted to hear that your NRS Home Helper Wheeled Trolley arrived sooner than expected and that you are pleased with it. It is especially heart‑warming to know your sister was able to set it up for you while you were at dialysis. We are really glad it is already making things easier for you, and we wish you all the very best.
Thank you again for taking the time to share your experience. We really appreciate it and look forward to supporting you again soon.
Kind regards
Judi
Customer Experience Adviser
Happy to use this company in the future
Table arrived quickly and was very well packed. Was very happy with whole experience, thank you.
April 10, 2026
Reply from Complete Care Shop
Good afternoon, Margaret,
Thank you for taking the time to share this lovely review, it is truly appreciated.
We are pleased to hear that the table arrived quickly and that it was well packaged. Your kind comments truly mean a lot to us, and we are thrilled that your experience has been such a positive one.
If you need any further assistance, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Easy to order
Easy to order, great products at reasonable prices & so much choice.
Fast delivery too.
April 9, 2026
Reply from Complete Care Shop
Good afternoon Gail,
Thank you so much for your lovely feedback.
We are really pleased to hear you found everything easy to order and enjoyed our wide range of products. It is great to know the pricing and fast delivery hit the mark too.
We truly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards
Judi
Customer Experience Adviser
The raised seat I bought is very good…
The raised seat I bought is very good value for money, easy to fix and comfortable.
Only comment I have is that it was double boxed ,rather unnecessary. The outside box was very large.
April 10, 2026
Reply from Complete Care Shop
Good afternoon, Denise,
Thank you for your review,
We are happy to hear that you find the raised seat comfortable and easy to fix. We appreciate your feedback regarding the packaging and will review our processes to reduce unnecessary materials. Thank you.
Kind regards
Judi
Customer Experience Adviser
My two orders arrived within two days…
My two orders arrived within two days of ordering the delivery was very good on both occasions very helpful delivery drivers could track both orders easily the rollator is lightweight and brilliant so very happy with it great price too and the step stool with handle is great for me as have health problems now I can get out for a walk with the rollator I highly recommend this company for prices delivery's quick and very happy customer thankyou so much
April 10, 2026
Reply from Complete Care Shop
Good morning, Yvonne,
Thank you so much for taking the time to share such a wonderful review.
We are delighted to hear that both of your orders arrived quickly and that the delivery service, including the drivers and tracking, met your expectations. It is especially pleasing to know that the rollator has proven lightweight and practical for your walks, and that the step stool with handle has been helpful for you.
Your recommendation means a great deal to us, and we are truly pleased to know our products, prices, and service have made a positive difference for you. Thank you again for your kind feedback
Kind regards
Judi
Customer Experience Adviser
Fantastic service!
April 10, 2026
Reply from Complete Care Shop
Good morning, John,
Thank you so much for your kind review.
We are delighted you were happy with our service and would love to help again in the future.
Kindest regards
Judi
Customer Experience Adviser
Very efficient Company my purchase was…
Very efficient Company my purchase was dispatched quickly and very happy with my order, will definitely be purchasing again,
April 10, 2026
Reply from Complete Care Shop
Good morning, Jean,
Thank you for taking the time to leave a review.
We are happy to hear that your purchase was dispatched quickly and that you are pleased with your order.
We appreciate your feedback and look forward to your future purchases.
Kind regards
Judi
Customer Experience Adviser
I was surprised to find my parcel had…
I was surprised to find my parcel had been opened when it was left on my doorstep by your courier. Other than that the service from complete care has been ok.
April 9, 2026
Reply from Complete Care Shop
Good morning, Susan,
Thank you for taking the time to review your recent purchase.
We are pleased to hear that your parcel was delivered safely; however, we are sorry to learn that the packaging had been opened and was left on your doorstep.
Thank you for bringing this to our attention, and we hope to support you again in the future.
Kind regards
Judi
Customer Experience Adviser
Nice product
Initially I installed the raised toilet seat on top of the existing seat which was slightly unstable.
However , on lifting the standard seat first, and tightening the rear brackets , the new seat does appear to be fairly solid and secure .
April 9, 2026
Reply from Complete Care Shop
Good afternoon, Graham,
Thank you for taking the time to leave your review.
We are sorry to hear that you did not feel safe whilst using the raised toilet seat.
It was a pleasure to speak to you this afternoon to discuss your concerns in relation to this product. I was pleased to learn that you have now tightened the side grips a little more and that the toilet seat is now behaving as it should do.
Please do not hesitate to contact the office if we can be of any further assistance.
Kind regards
Judi
Customer Experience Adviser
Quick efficient service with invoice
March 27, 2026
Reply from Complete Care Shop
Good morning, Sarah,
We appreciate your positive feedback.
Your kind comments truly mean a lot to us, and we are thrilled that your experience has been such a positive one. If you need any further assistance, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Sharon,
We appreciate you taking the time to leave us a review.
We are so glad the product met your expectations and that you received it quickly.
If you ever need anything else, we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
the adult bib appears to have the pouch…
the adult bib appears to have the pouch on incorrecty.
It's not, it's my misunderstanding, more than happy to correct this less than positive review.
April 9, 2026
Reply from Complete Care Shop
Good morning, Edward,
Thank you for taking the time to leave a review — we really appreciate you sharing your experience.
We are sorry to hear that there appears to be a problem with the Bibetta PRO80 Tabard Style Adult Bib. I have tried to call you to discuss this image but there appeared to be an issue with the line. I have, therefore, sent an email.
I hope to be able to bring this matter to a satisfactory conclusion on receipt of your response.
Kind regards
Judi
Customer Experience Adviser
NRS Rollator
The NRS rollator arrived just 5 days since ordering. It seems to be a sturdy machine, just what I needed and I look forward to using it.
April 9, 2026
Reply from Complete Care Shop
Good morning, Roger,
Thank you for your feedback.
We are happy to hear that the rollator arrived quickly and seems sturdy. We appreciate you sharing your initial impressions, and we hope it serves you well.
If you need any further assistance, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.