Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very prompt delivery after order. Item well packed and good quality: a hand exercise gripper. I've ordered from Complete Care before and will again if needed. Good to support a company that seems t... See more
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Somehow the delivery address on my order became garbled at checkout over a bank holiday. I emailed the right address and rang on the first working day. Friendly and helpful response on phone. Email... See more
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I ordered a mobility walker for a friend, but unfortunately it wasn't what I expected ( too big/wide and not lightweight) I contacted customer service, spoke to a gentleman and explained the... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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All went smoothingly
April 15, 2026
Reply from Complete Care Shop
Good afternoon, Christopher,
Thank you so much for your kind words.
We are absolutely delighted to hear that everything went smoothly. It is always a pleasure to know that our service has made a positive impression.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind Regards
Judi
Customer Experience Adviser
playing cards for sight impaired are good quality.
Ordered playing cards for sight impaired over the phone. Member of staff friendly and helpful. Cards arrived promptly and are good quality.
April 14, 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for your positive feedback.
We are happy to hear that our staff was helpful when you ordered the playing cards. We are also glad the cards arrived quickly and are of good quality.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Fast delivery
April 14, 2026
Reply from Complete Care Shop
Good afternoon, Margaret,
Thank you for your review.
We are so pleased to hear that the delivery of your order was fast.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Advert states one price £4.99 and no…
Advert states one price £4.99 and no postage. Actual checkout price £6.65 and minuscule print states free p&p over £50. Totally misleading advert. Won’t ever use again on principle.
Unable to add attachment.
Google shopping for poly stocking aid produces adds. First two Careco and Complete Care Shop are the same company. The £4.99 advert is the described example. Saga applies to the £4.99 example which was delivered by CareCo.
April 15, 2026
Unprompted review
Reply from Complete Care Shop
**** UPDATE 22:38 16/04/2026 ****
Dear Customer,
Would you please be so kind to provide your contact details to our request so we can look into this?
Are you able to provide your order number as we think you might have the wrong company based on the comments in your review.
Please do come back to us when you can and we will do all we can to help.
Kind Regards
CareCo
****
Dear Customer,
We appreciate you bringing this to our attention. We're sorry that the pricing and postage information caused confusion and frustration. We'll review our advertising to ensure clarity.
Would you please be so kind to provide your details to our request for information as we are unable to locate you currently.
We are also not sure if you have purchased from CareCo as our free delivery threshold is from £100, can you please check your order reference to see if you did purchase from ourselves.
Once you provide contact details one of our Senior Managers will call to make sure we find the correct company and do anything we can to help.
Looking forward to hearing back from you.
CareCo
Reply from Complete Care Shop
Good afternoon, Mr Shore,
Thank you for taking the time to leave your review.
We are so pleased to hear that you you have found the product to be good quality.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Excellent product
Excellent product, Excellent quality, super fast delivery. I am a very satisfied customer. Thanks to all concerned.
April 14, 2026
Reply from Complete Care Shop
Good afternoon Roger,
Thank you for your lovely review.
We are very pleased to hear that you have found the product, its quality, and the delivery to be excellent. It is fantastic to know that you are a very satisfied customer, and your kind words mean a lot to us.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
excellent service will most definitely…
excellent service will most definitely order again very pleased with item that was ordered
April 14, 2026
Reply from Complete Care Shop
Good afternoon, Wendy,
We appreciate your positive feedback and are so glad you are pleased with the item you ordered and the service you received. We look forward to your next order,
Kind regards
Judi
Customer Experience Adviser
Very good customer service.
April 1, 2026
Reply from Complete Care Shop
Good afternoon Stephanie,
Thank you for your very kind words.
We are delighted to hear that you that you are very happy with the customer service that you have received. Providing a reliable, dependable, and trustworthy service is something we really pride ourselves on, so your kind words truly mean a lot to us.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Excellent service.
Website makes ordering very easy. Delivery is very fast . Excellent service.
April 14, 2026
Reply from Complete Care Shop
Good afternoon, David,
Thank you for your lovely review.
We are delighted to hear that you have found the website easy to use , the delivery fast and our service excellent.
Providing a reliable, dependable, and trustworthy service is something we really pride ourselves on, so your kind words truly mean a lot to us. We really appreciate your continued custom and look forward to assisting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Easy to order very quick delivery the…
Easy to order very quick delivery the cup is brilliant go or anyone with gripping difficulties. I've had two deliveries in the past week. The person I got it for was very pleased would recommend it .
April 14, 2026
Reply from Complete Care Shop
Good afternoon, Anne,
We are happy to hear that the ordering process was easy and the delivery was quick. It is great to know the cup is helpful, and the recipient is pleased. We appreciate your recommendation.
If you ever need anything else, we are always happy to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon Janet,
Thank you for your review in relation to the your recent order.
We are sorry to hear that the slippers were too heavy for your mum.
It was lovely to speak to you to help me get a better understanding of the issues that your mum is experiencing finding slippers that are suitable without being heavy. I hope that the alternative suggested may be better suited to her.
If there is anything more we can do to help or if you have any further concerns, please do not hesitate to get in touch.
I hope that it will not be too long before her wrist is fully functional again.
Kind regards
Judi
Customer Experience Adviser
I am quitehappy to tell you that i an…
I am quitehappy to tell you that i an very pleased with the service i rfeceived as i ordered on 14th april and received parcel 15april which i think is very good
i have ordered from you before and had no problem with your service thank you
April 14, 2026
Reply from Complete Care Shop
Good afternoon, Gillian
We're happy to hear that you're pleased with the prompt delivery you received. We appreciate your continued patronage and are glad our service met your expectations. Thank you for your positive feedback!
Kind regards
Gary
Customer Experience Advisor
Reply from Complete Care Shop
Good afternoon, Christopher,
Thank you for taking the time to leave a review following your recent purchase.
We are happy to hear that the item arrived on time and fits well. Thank you for your positive feedback; we appreciate it.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Michael,
Thank you so much for your kind feedback.
We are delighted to hear that you have found our customer service to be good. Being a dependable and trustworthy company is something we really pride ourselves on, so your review truly means a lot to us
We appreciate your support and look forward to serving you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reliable service Reliable product's…
Reliable service Reliable product's Reliable Delivery Dependable trustworthy company
April 1, 2026
Reply from Complete Care Shop
Good afternoon, Elizabeth,
Thank you so much for your kind feedback.
We are delighted to hear that you have found our service, products, and delivery reliable. Being a dependable and trustworthy company is something we really pride ourselves on, so your review truly means a lot to us.
We appreciate your support and look forward to serving you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Anjan,
Thank you for taking the time to share your review.
It is always a pleasure to know that our service has made a positive impression. Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Lamberdina,
Thank you for taking the time to review your recent Complete Care Shop experience.
We are pleased to hear that the product you purchased is lovely, well pack and delivered on time.
It is always a pleasure to know that our service has made a positive impression.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, John,
Thank you for your very kind review.
We are really please to hear that you were happy with the service and support that you received from the customer experience team.
We really appreciate your kind feedback, and we are always here if you need anything else.
Kind regards
Judi
Customer Experience Adviser
easy to find and order product
easy to find and order product. quick delivery with no fuss.
April 13, 2026
Reply from Complete Care Shop
Good afternoon, Mick,
Thank you so much for your wonderful review.
We are very pleased to hear that you found it very easy to find and place your order. It is also great to learn that you have a fuss free delivery of your parcel.
We really appreciate your kind feedback, and we are always here if you need anything else.
Kind regards
Judi
Customer Experience Adviser
A really good specialist company
Excellent rollator - great value, easy to order, delivered on time. Customer service is very helpful with any query.
April 13, 2026
Reply from Complete Care Shop
Good afternoon Linda,
Thank you for your lovely review, we appreciate your positive feedback.
We are happy to hear that you found the rollator excellent, easy to order, and delivered on time. We are also glad our customer service team were helpful.
If there is anything else we can help with, please do not hesitate to reach out.
Kind regards
Judi
Customer Experience Adviser
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