Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
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Very prompt delivery after order. Item well packed and good quality: a hand exercise gripper. I've ordered from Complete Care before and will again if needed. Good to support a company that seems t... See more
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Somehow the delivery address on my order became garbled at checkout over a bank holiday. I emailed the right address and rang on the first working day. Friendly and helpful response on phone. Email... See more
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I ordered a mobility walker for a friend, but unfortunately it wasn't what I expected ( too big/wide and not lightweight) I contacted customer service, spoke to a gentleman and explained the... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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Reply from Complete Care Shop
Good afternoon, Ruth,
Thank you for taking the time to leave us feedback.
We are happy to hear that ordering was easy, we had what you wanted, and the delivery was quick.
Thank you again for your comments—we truly value your feedback and hope to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Poor quality items and poor customer…
Poor quality items and poor customer service. I bought the £66 Pippa Pill Dispenser from Complete Care Shop and within two days my father who has dementia had managed to snap the flimsy plastic lock on the back to gain access to all his pills. Thankfully he didn't take them all. This item is cheap quality and easy to break the lock, so if the person you are buying this for has dementia and is likely to mess about with the lock, don't buy it - it's not safe. I contacted Complete Care Shop about this issue to give them a chance to help put this right - given £66 is not a cheap item and it would be fair to expect it to last more than two days - and their response was 'it's disappointing this has happened but tough luck as we can't resell it'. I was not looking for a full refund, but some sort of effort to make this right would have been appreciated - given the problem is down to the poor quality of the item. As it is - the item is now dangerous to use and only fit for the bin. I would suggest the Tab Time Dispenser instead as it is much more durable. Also I can't recommend Complete Care Shop - as they're are really not very caring at all.
March 11, 2026
Reply from Complete Care Shop
Good afternoon, Sharon,
Thank you for taking the time to leave a review.
We are very sorry to hear that you were disappointed with the product you purchased and with the customer service you received when reporting the issue. This is certainly not the experience we aim to provide.
Thank you also for taking the time to speak with me this afternoon so we could discuss the matter in more detail.
As discussed, the damage was caused when your father attempted to access the pill dispenser using a kitchen utensil. Unfortunately, this would be classed as customer‑caused damage, which means the item would not be eligible for return to our warehouse for a full refund.
That said, I did want to ensure we supported you where possible. During our conversation, I offered a gesture of goodwill, which you kindly accepted, and arrangements are currently being made to process this. Although we appreciate this may not have been the outcome you were hoping for, we do hope it demonstrates our willingness to help.
Once again, please accept our sincere apologies that you have been dissatisfied with the handling of this issue. Your feedback is important to us and helps us to continually improve the service we provide.
Kind regards
Judi
Customer Experience Adviser
Excellent firm to deal with
Excellent firm to deal with, and brilliant customer services . Thank you
April 7, 2026
Reply from Complete Care Shop
Good afternoon, Eleri,
Thank you for your review.
We are happy to hear that you had such a positive experience with our firm and customer service. We appreciate you taking the time to share your feedback with us.
We truly appreciate your continued custom and look forward to helping you again in the future.
Kind regards
Judi
Customer Experience Adviser
Delivered as promised with no problems.
April 7, 2026
Reply from Complete Care Shop
Good afternoon, Gwen,
Thank you for taking the time to leave a review.
It is great to hear that the order was delivered as promised and that you had not experienced any problems.
Thank you again for your comments—we truly value your feedback and hope to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Good personal service.
Somehow the delivery address on my order became garbled at checkout over a bank holiday. I emailed the right address and rang on the first working day.
Friendly and helpful response on phone. Email had been seen. Problem put right. Good personal service.
April 7, 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for your lovely review.
We are really pleased to hear that the address issue with your order was corrected as soon as we were made aware of the issue.
Providing respectful, understanding, and hassle free customer service is very important to us, and we are glad this was reflected in your experience once you contacted us.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Josephine,
Thank you for your review.
We appreciate you letting us know your order was delivered quickly and simple to assemble.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Goods delivered the next day
April 17, 2026
Reply from Complete Care Shop
Good afternoon Susan
Thank you for your review.
We’re pleased to hear that your goods were delivered the very next day. Fast and reliable delivery is always our aim.
Kind regards
Jessica
Customer Experience Team
Check delivery details
Had a call from supplier explaining what happened all sorted thanks please change review to 3 star
April 17, 2026
Reply from Complete Care Shop
Good morning, Les,
Thank you for taking the time to review your recent order with Complete Care Shop.
I am sorry to hear that your order arrived earlier than expected and on a day you were not anticipating delivery. I understand how unexpected deliveries can cause inconvenience. It was lovely to speak with you this morning and to talk this through together.
If there is anything more we can do to help or if you have any further concerns, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Easy to order and very efficient staff
Easy to order and very efficient. Very speedy delivery via DPD two days after ordering.
April 17, 2026
Reply from Complete Care Shop
Good afternoon Elizabeth
Thank you for your great review.
We’re really pleased to hear that you found the ordering process easy and the service efficient. It’s fantastic to know your delivery arrived just two days after ordering with DPD.
Kind regards
Jessica
Customer Experience Team
Great Company to deal with
Great Company to deal with. Prompt service and very helpful..
April 16, 2026
Reply from Complete Care Shop
Good afternoon Peter
Thank you for your lovely review.
We’re really pleased to hear you found us a great company to deal with and that our service was prompt and helpful. Providing a positive and straightforward experience is exactly what we aim for.
Kind regards
Jessica
Customer Experience Team
Would recommend this company 1st class experience
The product arrived when it should on time and the manufacture was excellent especially as the the cost was minimal really really pleased well done and in addition the company used a delivery company that was excellent and supported the overall brilliant experience
April 17, 2026
Reply from Complete Care Shop
Good afternoon Kay
Thank you very much for your wonderful review and recommendation.
We’re delighted to hear that you had a first‑class experience from start to finish and that your product arrived on time as expected. It’s great to know you were pleased with the quality of the manufacture, especially considering the excellent value.
We’re also pleased to hear that the delivery service contributed to your overall positive experience, we know how important that final step is.
Thank you again for choosing us and for your kind words. We really do appreciate your support.
Kind regards
Jessica
Customer Experience Team
A great experience from ordering to delivery
The whole experience from placing the order to receiving the order was so quick and easy. It 3 days in total to arrive. I'm really impressed, I ordered from another company and they took my money and said three months, to deliver. So glad I cancelled and went with Complete care. Will definitely order again.
April 17, 2026
Reply from Complete Care Shop
Good afternoon Debra
Thank you so much for sharing your experience.
We’re delighted to hear that everything from ordering to delivery was quick and easy, and that your order arrived within just 3 days.
We understand how frustrating long delays can be, so we’re really pleased you chose Complete Care and that we were able to deliver when promised. Your kind words mean a lot to our team.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards
Jessica
Customer Experience Team
So simple to workwith
April 17, 2026
Reply from Complete Care Shop
Good afternoon Mary
Thank you for your review.
We’re so pleased to hear that you found everything simple and easy to work with.
Kind regards
Jessica
Customer Experience Team
Reply from Complete Care Shop
Good afternoon Dorothy
Thank you for your review.
We’re pleased to hear your order arrived on time and with minimal packaging. We aim to deliver efficiently while keeping packaging as environmentally friendly as possible.
Kind regards
Jessica
Customer Experience Team
Exceptional product range
Exceptional product range, great prices, speedy deliver, nothing else to say really!
April 16, 2026
Reply from Complete Care Shop
Good morning J Leach
Thank you for your fantastic review.
We’re really pleased to hear you’re happy with our product range, pricing, and speedy delivery. That’s exactly the experience we aim to provide.
Kind regards
Jessica
Customer Experience Team
Ordered on Tuesday delivered o Friday…
Ordered on Tuesday delivered o Friday excellent service
April 15, 2026
Reply from Complete Care Shop
Good morning Madelaine
Thank you for your positive review.
We’re delighted to hear that your order was placed on Tuesday and delivered by Friday. Providing quick and reliable service is something we always aim for, and it’s great to know we met your expectations.
Kind regards
Jessica
Customer Experience Team
1st class service
Judy and the team were great. Went above and beyond to help. Definitely use them again if needed in the future.
April 2, 2026
Reply from Complete Care Shop
Good morning Simon
Thank you for your lovely review.
We’re so pleased to hear that Judy and the team provided first‑class service and went above and beyond to help you. Your kind words will be passed on to them.
We’d be more than happy to assist you again in the future if needed.
Kind regards
Jessica
Customer Experience Team
The most helpful
After visiting several stair lift suppliers we found Aline to be the very best, very helpful courtious people to deal with. and the onlycompant that we found that could provide us with the stairlift that fitted our specific requirements. 10 out of 10 rating.
April 10, 2026
Reply from Complete Care Shop
Good morning John
Thank you for your review.
Our records show that your order was for a shower seat, and we hope this has been perfect for your needs.
If there’s anything further we can assist with, please don’t hesitate to get in touch.
Kind regards
Jessica
Customer Experience Team
I ordered 10 packs of skin care wipes I…
I ordered 10 packs of skin care wipes I had never ordered from this company before but I was very impressed with their price and quality of the products was next to none and they were delivered to my home within one day i will definitely order from this company again..
April 15, 2026
Reply from Complete Care Shop
good afternoon Adrian,
Thank you so much for your kind words.
We are absolutely delighted to hear that everything- from placing the order to receiving the delivery updates- exceeded your expectations. It is always a pleasure to know that our service has made a positive impression.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Good products,reasonable prices but let…
Good products,reasonable prices but let down by slow delivery,will look elsewhere in future before i order from them again
April 15, 2026
Reply from Complete Care Shop
Good afternoon, Trevor,
Thank you so much for sharing your experience.
I am really sorry to hear about the experience you had with your order. This is certainly not the level of service we aim to provide.
I am pleased to learn that you are happy with the products and the prices.
It was lovely to speak to you this afternoon to offer a personal apology for the delay in the delivery of your order.
I really hope that we can be of some assistance to you in the future.
Kindest regards
Judi
Customer Experience Adviser
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