Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
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Review summary
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Very prompt delivery after order. Item well packed and good quality: a hand exercise gripper. I've ordered from Complete Care before and will again if needed. Good to support a company that seems t... See more
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Somehow the delivery address on my order became garbled at checkout over a bank holiday. I emailed the right address and rang on the first working day. Friendly and helpful response on phone. Email... See more
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I ordered a mobility walker for a friend, but unfortunately it wasn't what I expected ( too big/wide and not lightweight) I contacted customer service, spoke to a gentleman and explained the... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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The item was purchased for a friend ……
The item was purchased for a friend … think it’s fine
April 23, 2026
Reply from Complete Care Shop
Good afternoon, Geoffrey,
We appreciate you sharing your feedback.
We are happy to hear that the item seems suitable for your friend, and we thank you for your purchase.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Madeleine,
Thank you for your lovely review,
We are so pleased to hear that you are very happy with the toilet seat and that you have found it to be sturdy.
Thank you again for your recommendation, and we look forward to assisting you in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Richard,
Thank you for your feedback.
We are happy to hear that you found our service efficient and helpful. We appreciate you taking the time to share your positive experience with us.
Please do not hesitate to contact us if we can be of any help in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon Catherine,
Thank you for your feedback.
We are pleased to hear that the product you received was as described, delivered promptly and was good quality. Providing a smooth and supportive experience from start to finish is very important to us.
We appreciate your support and hope to help you again soon.
Kind regards
Judi
Customer Experience Adviser
Damaged …
Item arrived not fit for purpose,didn't work properly,damaged in my opinion.
Update on review,customer service is excellent and refund promptly given,can't fault the service provided 5⭐
April 23, 2026
Reply from Complete Care Shop
Good morning, Richard,
Thank you for taking the time to share your feedback.
We are sorry to hear that the product you ordered did not meet your expectations, that it is not working as intended, and that you believe it may be damaged.
I attempted to contact you by phone this morning to discuss your concerns. As I was unable to reach you, I have sent an email requesting images that highlight the issues you have described. I hope that, once we receive your response, we will be able to work together to bring this matter to a satisfactory resolution
Our customer service team is keen to assist and will do everything possible to resolve this issue once we receive the requested information.
Kind regards
Judi
Customer Experience Adviser
Good afternoon, Richard,
It was a pleasure to speak to you this morning, after viewing an image of the item you received.
I trust that the resolution offered was acceptable to you.
Thank you again for your review, and please do not hesitate to contact us if we can be of any help in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Tina,
Thank you for your feedback.
We are happy to hear that you have received a great product and that the service you received was good.
Thank you again for your review, and please do not hesitate to contact us if we can be of any help in the future.
Kind regards
Judi
Customer Experience Adviser
Value for money and quick delivery.
April 22, 2026
Reply from Complete Care Shop
Good afternoon, John,
Thank you for your positive feedback; we truly appreciate it.
We are delighted to hear that you have found the item that you ordered good value. We are also pleased to learn that the delivery was quick. Providing a smooth and supportive experience from start to finish is very important to us.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good Afternoon,
Thank you for the feedback on our Service which is always appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
chap was helpful explained the sizes…
chap was helpful explained the sizes and asked what previous experiences id had and explained your
different strollers.
was helpful about other products.
regards. T. Turner.
April 8, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for leaving lovely feedback regarding our Customer Service which is always appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
I am amazed at the speed of delivery
I am amazed at the speed of delivery - less than 24 hours, and that was without paying the charge for one day delivery. Well done. Delighted.
April 23, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your kind comments regarding our delivery service which is always appreciated.
We always aim to deliver our products within a good time scale.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
Adjustable table
Delivered on time. As advertised.
Easy to navigate website and purchasing procedure.
April 22, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your review on your purchase and kind comments regarding the website which is very much appreciated.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
Reply from Complete Care Shop
Good Afternoon,
Thank you for your review.
We are pleased to hear that you have been happy with the delivery service and that the product was just what you needed.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
Great friendly service thank you
This is a great company to deal with. Excellent service and delivered as promised.
April 21, 2026
Reply from Complete Care Shop
Good afternoon, Alison,
Thank you so much for your lovely review.
We are happy to hear that you were pleased with our service and that we delivered as promised.
Thank you again for your comments—we truly value your feedback and hope to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon Shelly,
We appreciate your positive feedback.
We are so glad you received quick, efficient service and polite customer service.
Thank you very much for your positive feedback and for taking the time to acknowledge the service you received
Kind regards
Judi
Customer Experience Adviser
Thanks, Gary!
Huge thank you to Gary Robinson for his help when buying a mattress and sheets for my father – great service, next day delivery, and the products are just what was needed! Good price, too.
April 15, 2026
Unprompted review
Reply from Complete Care Shop
Good afternoon, Helen,
We are delighted to hear that the mattress and sheets met your father’s needs. It’s wonderful to know that our staff were helpful, as this is the standard of service we strive to deliver at all times. We also appreciate you highlighting the next-day delivery and competitive pricing.
Thank you very much for your positive feedback and for taking the time to acknowledge the service you received.
Kind regards
Judi
Customer Experience Adviser
A Couple of Hiccups…
Excellent website with full information on products. Fast confirmation of order. Lost a star as paid for Next Day Mainland Delivery but delivery took 2 days. Another whoopsie - when the box was opened out popped a grey frame instead of the ordered blue. However it still looks good and is of little consequence as the Walking Trolley is just brilliant.
April 21, 2026
Reply from Complete Care Shop
Good afternoon, Thomas,
We appreciate your feedback and are glad the walking trolley is brilliant for you.
We are sorry the delivery took longer than expected and for the colour mix-up. It was a pleasure to speak to you this afternoon in relation to this issue. I trust that the resolution o0ffered in relation to the delivery is acceptable.
Thank you again for your feedback — it really means a lot. If you need anything else, we’re always here to help.
Kind regards
Judi
Customer Experience Adviser
Good quality item delivered on time
April 21, 2026
Reply from Complete Care Shop
Good morning, Paul,
Thank you so much for your wonderful review.
We are really pleased to hear that you have found the quality of your recent purchase to be good. It is also great to learn that the delivery was on time.
If you ever need anything else, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
I was assured the bed would arrive…
I was assured the bed would arrive Tuesday afternoon. It arrived Wednesday afternoon causing huge inconvenience.
I was told that I would be called the morning of delivery. This did not happen.
The delivery company gave a delivery slot of around 8 - 9 am then continued to put this time back. The bed finally arrived at about 2:30pm
March 30, 2026
Reply from Complete Care Shop
Good afternoon, Angela,
Thank you for taking the time to review you recent experience with Complete Care Shop.
We regret the delivery issues you experienced. The late arrival and lack of communication are not typical, and we apologise for the inconvenience. We will review this internally to improve our service.
Feedback like yours is invaluable in helping us improve our processes and prevent similar issues from happening again.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Kim,
We appreciate your positive feedback regarding the fast delivery and clear communication. We are so glad to hear you had a great experience.
If you ever need anything else, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Item did what it said it would
March 30, 2026
Reply from Complete Care Shop
Good morning, Mrs T,
We appreciate your feedback and are glad our product met your expectations. It was lovely to speak to you this morning regarding your purchase.
If you ever need anything else, we are always here for you.
kind regards
Judi
Customer Experience Adviser
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