Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
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Review summary
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Very prompt delivery after order. Item well packed and good quality: a hand exercise gripper. I've ordered from Complete Care before and will again if needed. Good to support a company that seems t... See more
Company replied
Somehow the delivery address on my order became garbled at checkout over a bank holiday. I emailed the right address and rang on the first working day. Friendly and helpful response on phone. Email... See more
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I ordered a mobility walker for a friend, but unfortunately it wasn't what I expected ( too big/wide and not lightweight) I contacted customer service, spoke to a gentleman and explained the... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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Very competent and pleasant staff
Very competent and pleasant staff. The delivery was excellent very help driver.
April 29, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you so much for your kind feedback.
We are delighted to hear our team made such a positive impression and that your delivery experience was excellent.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience Advisor
Very courteous and helpful staff
Very courteous and helpful staff, very efficient service
April 27, 2026
Reply from Complete Care Shop
Good Monring,
Thank you for your wonderful comments. We’re glad our team made a great impression and provided efficient service—we look forward to welcoming you again soon.
Kind Regards
Janet
Customer Experience Advisor
i found the service to be very helpful and efficient
i found the service to be very efficient and the staff member I spoke to when ordering was very helpful and friendly.
April 17, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your kind words which are appreciated.
We are delighted to hear you found our service efficient and our team member helpful and friendly.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience
I have needed a replacement tor my…
I have needed a replacement tor my rubber shower mat.After buying others which were synthetic and insecure I found this one and now feel secure using the shower.Thank you Val Buckingham
April 28, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for the feedback.
We really appreciate your review! It is great to know our shower mat makes you feel safe and confident using your shower.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience
Only fault did not say on website that…
Only fault did not say on website that seat came with out fittings most frustrating
April 28, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your comment we are sorry that you had not realised the fittings are not supplied with the Shower Chair.
We do not include fittings because different wall surfaces require specific fixings to ensure proper and safe installation.
This allows customers to choose the most suitable option for their setup.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience
Great company
We ordered the set of hand exercise balls. They were delivered very quickly and the product itself was of a high quality. I would recommend this company
April 14, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for taking the time to share your experience!
We are glad the hand exercise balls met your expectations and arrived quickly.
It means a lot to us that you'd recommend our company.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience
Prompt delivery & good price for a…
Prompt delivery & good price for an excellent product.
April 14, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your feedback.
We appreciate your positive feedback! It’s great to hear that our prompt delivery, competitive pricing, and product quality met your expectations.
If we can be of any further assistance, please do not hesitate to get back in touch.
Kind Regards
Janet
Customer Experience
C Annot complain with the quick and…
C Annot complain with the quick and efficient service i received
April 27, 2026
Reply from Complete Care Shop
Good Afternoon,
Thank you for your lovely review! We're delighted to hear you found our service quick and efficient.
We look forward to helping you again soon!
Kind Regards
Janet
Customer Experience Advisor
Did not tell me item was not in stock…
Did not tell me item was not in stock waited 3 - 4 weeks for item I desperately needed
April 14, 2026
Reply from Complete Care Shop
Good Afternoon, Wayne,
Thank you for taking the time to leave a review.
We are very sorry for the frustration caused by the delay, particularly as you needed the item urgently. We appreciate how disappointing this would have been.
Having reviewed your order history, your original purchase was placed with a notified delay until 10 April 2026. This order was later cancelled at your request and a full refund was issued. An alternative product was then ordered on 12 April and delivered on 15 April 2026.
That said, we regret that your experience led you to feel under‑informed and disappointed, and we take your feedback seriously. We are reviewing our communication processes to help ensure delays are made even clearer to customers in future.
Thank you again for your feedback.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good Afternoon,
Thank you for your feedback! We’re delighted you had a smooth ordering experience and received your order quickly.
We look forward to serving you again!
Kind Regards
Janet
Customer Experience Advisor
The order was packed well and the…
The order was packed well and the transport company delivered with care to the door. Happy with all items bought. Good customer care from the sales team.
April 13, 2026
Reply from Complete Care Shop
Good Morning,
Thank you so much for your kind feedback.
We’re delighted to hear that your order arrived well packed and that the delivery was handled with care. It’s also great to know you’re happy with your items and the service provided by our sales team.
Your comments are really appreciated, and we hope to assist you again in the future.
Kind Regards
Janet
Customer Experience Advisor
Excellent. I use them regularly
I use regularly. The products are always always good quality and the pricing is very reasonable.
April 21, 2026
Reply from Complete Care Shop
Good afternoon, Diane,
Thank you so much for your fantastic feedback.
We really appreciate you being a regular customer. It is great to hear that you consistently find our products to be high quality and our pricing reasonable. Your continued support means a lot to us, and we look forward to serving you again very soon.
Kind regards
Judi
Customer Experience Adviser
Excellent; highly recommended
Excellent. Everything needed was easy to find and sorted at a simple click of a button; and all delivered next day.
April 13, 2026
Reply from Complete Care Shop
Good afternoon, Dan,
Thank you so much for your wonderful review.
We are happy to hear that you found everything you needed with ease and that your order arrived so quickly. Thank you for your positive feedback; we appreciate it.
We truly appreciate your 5 star rating and your recommendation on Trustpilot — it means a lot to our team. If you need any further support, we’re always happy to help.
Kind regards
Judi
Customer Experience Adviser
Perfect as always
April 17, 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for your lovely review.
We are pleased to learn that, once again, you have found the Complete Care Shop to be perfect.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Driver Very professional & friendly
Driver Very professional & friendly, I would recommend to family & friends 👍
April 24, 2026
Reply from Complete Care Shop
Good afternoon, Norma,
Thank you for your review.
We are happy to hear that the driver's professionalism and friendliness stood out. Thank you for recommending our services to your family and friends.
Kind regards
Judi
Customer Experience Adviser
Found everything i needed and found the…
Found everything i needed and found the website helpful items very easy to.order and reasonably priced.
April 24, 2026
Reply from Complete Care Shop
Good afternoon, Jannette,
Thank you for your lovely review.
We are so pleased to hear that you found everything that you needed and that you found the website to be very easy to order from. It is great to know that you have found the products reasonably priced.
Thank you again for your feedback — it really means a lot. If you need anything else, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Ordered easily .was kept informed of…
Ordered easily .was kept informed of order status and it was delivered quickly
April 24, 2026
Reply from Complete Care Shop
Good afternoon, Morag,
We appreciate you taking the time to leave us this wonderful feedback.
We are happy to hear that you found our ordering process straightforward and our delivery prompt.
Thank you again for your feedback — it really means a lot. If you need anything else, we’re always here to help.
Kind regards
Judi
Customer Experience Adviser
Excellent product,especially for those…
Excellent product,especially for those of us who are getting on in life.Very reasonably priced,as I’ve seen the same at a more expensive price.
From ordering,to delivery,excellent customer service,good communication.
April 24, 2026
Reply from Complete Care Shop
Good afternoon, Michael,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you are so pleased with the product and found it to be excellent value for money. It is especially rewarding to know that it has been helpful and well suited to your needs.
We also greatly appreciate your kind comments regarding our customer service, communication, and delivery process. Providing a smooth and supportive experience from start to finish is very important to us.
Thank you again for your recommendation, and we look forward to assisting you in the future.
Kind regards
Judi
Customer Experience Adviser
quick delivery,items look well…
quick delivery,items look well made,will prove it when used.found local store 5 miles or so from us so will use for further purchases .
April 24, 2026
Reply from Complete Care Shop
Good afternoon, James,
Thank you for your lovely feedback
We are happy to hear that your delivery was quick and the items appear well-made. We appreciate you choosing us and are glad you found our sister company's store , CareCo, nearby for future purchases.
Thank you again for your feedback.
Kind regards
Judi
Excellent service from this company
Excellent service from this company. My pressure cushion was delivered very quickly and I'm delighted with it. It's a much better quality than the one I received from my local Health Service. Well worth the money.
April 24, 2026
Reply from Complete Care Shop
Good afternoon, Shirley,
We appreciate your positive feedback.
We are happy to hear the pressure cushion was delivered quickly and that you're delighted with its quality. We are glad it was worth the money.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
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