Whilst you can make good savings using the Complete Savings app it is not without its challenges. The app needs careful monitoring. Some retailers are brilliant at providing the cash back (e.g. Argo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Poor Tracking on Boots Purchases. Have lost/missed Cashback quite a lot, especially during CHRISTMAS period where there was higher Cashback rate promotions. Even though i follow all the inst... See more
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I am in the process of claiming back x amount of months from this company. I have been paying in for 4 years inadvertently and have never claimed any benefits. Feel a bit cheated to be honest. Update... See more
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Having had a CS account for a number of years I can say I am happy with the service and feel it represents good value for money. Occasionally purchases do not track fully but normally once the receipt... See more
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Company details
Written by the company
Complete Savings is a cashback programme ideal for those who shop online regularly. New members can claim a welcome cashback reward, and ongoing benefits include a monthly cashback reward and 10% cashback at over 1000 online stores. Membership is free during the trial period, after which there is a membership fee. Members are free to get in touch about their membership at any time.
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3.4
Average
16K reviews
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Potential fraud, failed promises and non-existent customer help
After multiple phone calls, including one that lasted more than 30 mins with a manager, they are unable to process the welcome reward (the thing they advertise prominently not their banner when signing up).
I received an email saying the reward would be payed within 10 working days on the 7th August. On the 12th, the reward failed to process, and I was told it would take another 10 working days.
I was also told there needed to be a 48 hour wait from when it failed, which was apparently the 10th, but somehow they start the 48 hours from the 11th and it’s only finished on the 14th.
I was initially told it would take only 8 hours and the email said it would be transferred back to the available balance on their website. It hasn’t!
On a previous call, I was placed on hold and disconnected!
Their complaints process is effectively non-existent, their is little process and no follow up or attempt to resolve.
At the moment, they have taken away and not delivered what they said they would!
August 12, 2026
Unprompted review
Reply from Complete Savings
We are truly sorry to hear about the difficulties you've experienced with your Welcome Reward.
We'd like to locate your membership so we can investigate further and follow up with you. Please share your membership details via our request here on Trustpilot or via email to mary@completesavings.co.uk
I don't ever remember signing up for this
I don't ever remember signing up for this and only found out when I received an email, and then found a direct debit on my bank statement. This is extremely worrying. I tried to cancel, and I was supposed to receive a confirmation email within minutes. This hasn't happened.
August 11, 2026
Unprompted review
Reply from Complete Savings
Hello Lorraine, thank you for sharing with us your concern so we could address it.
To be a member of Complete Savings, you must fill up the form presented to you upon completing a purchase from one of our partner retailers and agree to the Terms and Conditions. More details can be found here: https://www.completesavings.co.uk/
Please share your details from the request we sent here so we could address your concerns, or send us an email to mary@completesavings.co.uk.
Complete savings are great and legit
Complete savings are great and legit. I have saved so much with them through my weekly shops. I would love to see more shops on here in the future, but I definitely think it's worth it, and they also appear to give the best rates compared to other cashback sites.
August 11, 2026
Reply from Complete Savings
We're so pleased to hear you've had such a positive experience and have saved so much on your weekly shops! We also appreciate your suggestion for more shops and are always working to expand our offerings.
Been with them a while but not as good…
Been with them a while but not as good as it used to be. They take some of the money back after a while saying it wasn't tracked. This particular purchase was via Dorothy Perkins so perhaps avoid purchasing with them if you would like a discount
August 11, 2026
Unprompted review
Reply from Complete Savings
Hello Annette, we appreciate you sharing your experience.
We may be unable to track some Qualifying Purchases on our system. Some common fixes you may want to check is that your cookies are enabled in your browser, and if you're using Safari 11, try a different browser like Chrome or Edge. Also, please ensure to turn off ad blockers as this can prevent tracking.
We can always validate transactions that did not appear in your account after 5 days from your date of purchase. Please fill in the Transactions Claim Form within 90 days and submit to our team for further review.
For us to look into this further, please provide more details via email to mary@completesavings.co.uk.
Best thing EVER
Best thing EVER! I've been using it for 18 months now and I've literally made thousands. Most cashback things give you 1% or 2% here and there. I run a business and won't make any purchase without it being on Complete Savings.
August 11, 2026
Reply from Complete Savings
We're so happy to hear about your positive experience and that you've found our service to be so rewarding! We truly appreciate your loyalty and kind words.
Does what it says on the tin! Using the numerous companies that are…
Using the numerous companies that are part of the initiative, I have had complete savings! Can’t complain!
August 1, 2026
Reply from Complete Savings
We are so glad to hear about your positive feedback! Your positive review is truly appreciated!
It was as lovely as usual
It was as lovely as usual. I earned nearly £22 on the shopping for my new laptop from Curry's online.
July 25, 2026
Reply from Complete Savings
We're so glad to hear you had such a positive experience and earned nearly £22 on your new laptop purchase! We appreciate your kind words.
They scam you out of your money saying…
They scam you out of your money saying they will give you 20.50 quid. You put your acc details in and they finesse 18.85
August 10, 2026
Unprompted review
Reply from Complete Savings
Thank you for bringing this to our attention.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period. You can view more details on our website: https://www.completesavings.co.uk/frequently-asked-questions
Upon reviewing, your membership has been cancelled on 10 Aug 2026, therefore your card should no longer be charged. If you need further assistance, you can easily contact us using the number below:
• Email: customerservice@completesavings.co.uk
• Free telephone from within the UK: 0800 389 6960
Hours of operation are Monday-Friday 8 am-8 pm and Saturday 9 am-4 pm
Seeing is not believing
Seeing is not believing
Although I am offered the Summer Essentials promotion with up to 12%Cashback not a single one displayed is anything other than the basic 10%. And when I point this out I am informed that those retailers on which 12% is available are excluded because I signed up 14 years ago with the wrong merchant. So I ask which merchants are actually included in the 12% offer and a list of all the merchants that are excluded to me personally and guess what - it's all covered in the Terms of Service and was fully explained in the Welcome Pack I received 14 years ago so no need to explain further. Do you suspect like me that that is because it is perhaps inexplicable.
August 10, 2026
Reply from Complete Savings
Hello Mr. Gains, we're currently reviewing the concerns you've raised. We'll through the detail with you by reaching out by email with an update as soon as we've completed our review.
We really appreciate your patience in the meantime, and thanks for being a member of the programme.
Reply from Complete Savings
We are so happy to hear everything was perfect for you. We appreciate your kind words!
All good and easy to use.
August 7, 2026
Reply from Complete Savings
We're so glad to hear that you found everything good and easy to use. We truly appreciate your positive feedback!
Solid earnings
It’s great to be earning cashback on so many purchases whether it’s travel, electronics, groceries, etc. Occasionally the cashback won’t work but I can live with that.
August 9, 2026
Reply from Complete Savings
We're glad you're enjoying the cashback on your purchases! We appreciate you highlighting the occasional issues, and we're always working to improve.
Valuable retail facility through which…
Valuable retail facility through which secure membership, you can earn more cashbacks that the membership costs each month from many trading partners!
August 8, 2026
Reply from Complete Savings
We are delighted to hear that you find our retail facility valuable and are enjoying the cashback benefits from our trading partners. Thank you for your positive feedback!
Beautiful vast offers
Beautiful vast offers, prompt payments and tracking, interesting customer service.
August 1, 2026
Reply from Complete Savings
We are so glad to hear that you are enjoying the wide selection of offers and our efficient payment and tracking system. Thank you for your kind words!
Complete savings are brilliant
Complete savings are brilliant. It all sounds too good to be true, but it's true.
August 9, 2026
Reply from Complete Savings
We're so glad to hear you're finding our Complete Savings program brilliant and that it's living up to its promise! It's wonderful to know you're enjoying the benefits.
The main thing I dislike is 9 times out…
The main thing I dislike is 9 times out of 10 having to manually send the invoice to claim the cash back . Wish it would auto track
August 8, 2026
Reply from Complete Savings
We appreciate you sharing your feedback regarding the manual invoice submission for cashback are sorry to hear that your transactions were not tracked correctly.
Please know that your purchase may not appear on the Earnings page due to a tracking discrepancy. If your transaction does not appear on the "Last visited" tab on the Earnings page after 5 days, please fill out the Transactions Claim form on the website or contact our support team so we can validate your claim.
For any questions, you can easily contact our Customer Service Centre:
• Our free telephone number from within the UK: 0800 389 6960 "
Positive experience
I started using complete savings many years ago. It is work to save money. When I need to buy something I must go through there.
August 6, 2026
Reply from Complete Savings
We're glad to hear you've been with us for many years and find our service helps you save. We appreciate your dedication!
Surprisingly an honest company
Surprisingly quite an honest company. As long as you do what you are asked to do, you get the cashback
August 8, 2026
Reply from Complete Savings
We're so glad to hear you found our company honest and that our cashback process worked smoothly for you! We truly appreciate your positive feedback.
I have been using them for years and very happy
Negative reviews are from people that do not know how to use the system. Its very simple
1. Complete Savings takes £18 per month
2. Within that month buy something (anything) from the shop you signed up from (in my case it was Argos)
3. Submit the receipt and get your £18 returned
4. Enjoy from 10% anything from any of their stores (as long as you click through their site and have allow cookies turned on)
I've earned back in cashback over £1200 over the past couple of years. Whats not to like ?
August 8, 2026
Reply from Complete Savings
We are so pleased to hear about your positive experience and your detailed explanation of how our system works. It's wonderful to know that you've successfully earned back over £1200 in cashback over the past couple of years. We truly appreciate you sharing your insights and helping others understand the benefits of our program. Your feedback is incredibly valuable to us!
As always prompt reply
As always, any enquiry are replied promptly and solve my issues.
July 30, 2026
Reply from Complete Savings
We are so glad to hear that our prompt responses consistently resolve your issues. We appreciate your kind words!
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