Composite Door Sales Reviews 

85
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I would just like to thanks James and his team for doing a fabulous job replacing my windows and doors. Damian gave me great advice regarding the style and colour of window frames and composite doors,... See more

Company replied

Rated 5 out of 5 stars

From a walk in enquiry , prompt follow-up quote and subsequent follow up negotiations plus the home visit and finally installation . Put us at ease with how professionally and efficiently they tre... See more

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Rated 5 out of 5 stars

Fantastic service! Love my new door, it’s absolutely stunning. Great service from start to finish, reasonably priced, quick turn around, quality product. Friendly and professional service. Would h... See more

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Rated 5 out of 5 stars

Ordered 2 new front windows from James after having a new rock door fitted by them 2 yrs ago. Ronnie installed the windows and made a fantastic job, cleaned and hoovered after and left the place sp... See more

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Company details

  1. Real Estate Agency

Information provided by various external sources

Composite Door Sales are the leading supplier of Rockdoor in the North West. We specialise in all types of composite doors - Front Doors, Back Doors. We also supply and fit windows, conservatory roof installations, soffits and fascias.


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4.9

Excellent

TrustScore 5 out of 5

85 reviews

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4.9

All reviews

(85)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

This is the second time I have used…

This is the second time I have used James and his team. I was so happy with the service and communication I recieved from James and his team, I had no hesitation in booking them again when I moved house to do more work for me.
From start to finish , nothing was too much bother and the end results of their work, on both ocassions, was outstanding .
I would have no hesitation in using them again and highly recommend their services.

October 27, 2023
Unprompted review
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Reply from Composite Door Sales

Hi Diane,

Thankyou so much for your lovely review. We are thrilled that everything went according to plan.

Kind Regards

Ursula

Rated 5 out of 5 stars

Composite Door Sales

I had 3 Windows, 2 x Porch windows and a new Rock door installed by Composite Door Sales. I cannot recommend them enough. From start to finish the job was flawless and the overall finish was fantastic.
My property is situated on a busy main road, James advised we upgrade to acoustic glass to reduce road noise and this was a fantastic decision. I went from triple glazed to acoustic and the road noise is now unnoticeable.
From measuring to fitting the whole process was smooth and well informed along the way.
The fitters worked extremely clean and went as far to cover my newly laid carpets with a film to avoid footprints. BIG PLUS for me.
I will be having Composite Door Sales back when i come to renewing the rear property windows next year.
These Guys come highly recommended, I don't usually leave reviews however on this occasion I feel it was deserved. FIVE STARS from me.

October 30, 2023
Unprompted review
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Reply from Composite Door Sales

Hi Danny,

Thankyou for your amazing review, we are thrilled that you are happy with the products and the service we have provided for you.

Kind Regards

Ursula

Rated 5 out of 5 stars

Would highly recommend!

Would highly recommend James and the team…first class service…pre and post sale.

We initially bought our Rockdoor supply only as part of a wider extension. Easy and efficient.
Subsequently, a couple of years on the door bowed and James went out of his way to help despite only ever having supplied the door. His fitters are fab too! The type of company you want to deal with.
Thank you all!

October 2, 2023
Unprompted review
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Reply from Composite Door Sales

Hi Jane,

Thankyou so much for your review, its greatly appreciated. Regards Ursula

Rated 1 out of 5 stars

Very poor experience

This company came across as great initially, speedy replies to my emails questions answered, so I booked them in to come out to my property to have all my windows and doors measured, this is where it all starts going downhill.
Waited for the surveyor and no one turns up and no message or call, so I had to reach out only to find out that James hadn’t even booked me in!
So then he advised he will try and get the surveyor out asap, so we agreed to Saturday 2-3, no one turns up, so again chasing James, but he’s too busy so passed me the surveyors number and eventually the surveyor came later that afternoon.
Spent around 1.5hours to take all measurements etc. the surveyor advised that I should receive a quote by around Tuesday, but I didn’t so, I contacted James and asked when I would receive the quote, said by then end of the week, end of the week came and nothing, so chased again and james said he will try getting something over as the surveyor goes away on Monday.
Spoke to the surveyor, he said that he had priced up and he will send this over on Saturday, didn’t hear anything, so chased again to be told Sunday, then on Sunday I was told Monday, come Monday, can’t get through to surveyor, James also doesn’t answer his calls, text or email.
Now on Tuesday he sends a ridiculous email to say that he is not capable to meet my demands and unable to help me! Wasted a lot of my time! My request (not demand) was for aluminium, pvc and a porch, if you are not able to do this, why did you not say instead of making me chase and wait around?
I wasn’t unsure, I was going to decide after you had quoted me which material to go for.

This is just the quote stage, imagine I had the work done by them and something went wrong, I probably would never hear from them again!
Always some excuse with this company, I highly recommend you avoid such a company.

October 24, 2023
Unprompted review
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Reply from Composite Door Sales

Thank you HMS for your review. You are clearly disgruntled because I did not want to continue with the quote. I don’t think I have ever done this before with any customer, but I could see how difficult and demanding you were going to be. Now you have reviewed my company, everyone can read your previous 33 negative reviews of other companies on Trustpilot and 11 on google, so my judgement of you was spot on, and I am now very happy with my decision not to continue with you as a customer.

I do answer my calls, texts and emails, however I won’t reply to a text message on a Sunday at 6.07pm requesting a quote by the end of the day. Your review states that you contacted me and explained what happened so if I don’t reply to calls, text and emails, I am not sure how we were communicating. What you probably mean is, I don’t reply within the time scales you expect i.e. immediately. Like every business in the UK, we aim to respond within 1 – 2 working days and prioritise accordingly. As explained in my final email to you, we have approximately 100 live customers plus quotes / leads to deal with so we can’t always be on hand to reply immediately.

You requested a quote for PVC windows, aluminum windows, sliding sash windows, with blinds in glass and without blinds in the glass, all itemised with individual prices. This takes time so I informed you, “hopefully we will send the quote by the end of the week,” which doesn’t mean you will definitely receive the quote by the end of the week.

In terms of the initial appointment, it was arranged for the Wednesday, and you phoned me on the Thursday evening asking what time my surveyor was attending, so you made a mistake with the day. I did book you in on the Wednesday but forgot to add my surveyor to the appointment, so although I booked you in, the surveyor didn’t receive the appointment. I apologised and you asked if I could attend there and then. Unfortunately, I couldn’t as I wasn’t working that evening and already committed to dropping off / picking up my lad from athletics, although I had the courtesy to return you call. I presume this is what you are referring to when stating I am ‘too busy.’

I met you at the showroom on a Saturday, which was my day off, as I didn’t feel it was fair leaving my new, young employee to deal with you. I spent a lot of time quoting from your approx. measurements / windows designed as you didn’t want my surveyor to attend. As explained, we need to see the job so we can measure accurately, assess what materials are required, see what is being removed, how long the installation will take, and where you live so we know how far to travel. This is standard information any window company requires to provide a quote.

I provided you with a quote going off a normal / standard installation, so you received a quote before my surveyor was even appointed. When we attended, we identified there was no lintels in your property so from experience, I would suggest you were trying to receive a price and hold us to knowing full well the job was far from straight forward.

I made the decision I did not want to install windows at your property, so I sent the below, polite email informing you. I could have ignored you but I informed you of my position so you can request the work done by someone else.

In relation to your comments “imagine I had the work done by them and something went wrong, I probably would never hear from them again” You don’t know and never will know how we deal with problems because you will never have the opportunity. I pride my business on our aftercare service, and we always return and resolve any problems. If you read Sonia Lees review on Trustpilot, she couldn’t close her door due to kids slamming the door. We attended and resolved the issue within half an hour so the customer could continue to drop kids at school and go to work.

Good luck with your window project.

Rated 5 out of 5 stars

quick service

I am really pleased with the friendly and efficient response we received when we damaged a key and needed a replacement lock.

October 19, 2023
Unprompted review
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Reply from Composite Door Sales

Thank you so much for taking the time to write a review. Thank you from all at CDS Ltd😊

Rated 5 out of 5 stars

A fabulous experience from start to finish

A fabulous experience from start to finish. This company ticked all the boxes throughout the journey.
A special mention to the fitter who was punctual, friendly and above all very professional.

October 17, 2023
Unprompted review
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Reply from Composite Door Sales

Hi Mark,

Thankyou so much for taking the time to write a review. We are thrilled that the service we have provided has met your expectations. I will certainly pass your comments onto Ronnie.

Kind Regards

Ursula

Rated 5 out of 5 stars

A totally seamless process from start…

A totally seamless process from start to finish, thanks to Ursula in the office who made it easy to order and to help me see the door chosen in a virtual pictures. Door was fitted right on time and a fabulous result. Great product and fitted perfectly. Thanks to all from Composite Door Sales for making my new door 'happen'!

October 2, 2023
Unprompted review
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Reply from Composite Door Sales

Thank so much for your review we are so happy that the product and service we have provided has been great for you.

Thankyou

from all at Composite Door Sales Ltd

Rated 5 out of 5 stars

Excellent experience with this company.

Excellent experience with this company.
The receptionist Ursula was pleasant and helpful.Damian went out of his way to help me with an unrelated matter.James the company owner was a great communicator. Russell the fitter was perfectionist and did a fantastic job fitting our new door.I would highly recommend this door company.

May 5, 2023
Unprompted review
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Reply from Composite Door Sales

Hi David, Many thanks for your review. Kind Regards Ursula :)

Rated 5 out of 5 stars

I'm really happy with the look and fit of my new door

I'm really happy with the look and fit of my new door. I'd gotten so used to a draft that I forgot that doors were supposed to fit neatly! Thanks to Peter for the fitting and CDC.

May 2, 2023
Unprompted review
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Reply from Composite Door Sales

Hi, I think you have reviewed the wrong company. Thanks

Rated 5 out of 5 stars

Excellent Company

I am impressed with the quality of the door and James from CDS composite doors kept me updated. The fitter arrived on time, polite and worked hard on the door. The fitter has completed a fantastic job and is a credit to his trade. Tidy worker and cleaned up after himself. Definitely recommend Jame's Company.

April 9, 2022
Unprompted review
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Reply from Composite Door Sales

Many thanks for your review Lorraine

Rated 5 out of 5 stars

What a brilliant company

What a brilliant company! Couldn’t have wished for a better service from start to finish. Very helpful and the fitters were just fantastic. The door and quality look great. Wouldn’t hesitate in recommending them, or using them again for any future requirements

March 31, 2023
Unprompted review
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Reply from Composite Door Sales

Many thanks for taking the time to review

Rated 5 out of 5 stars

Thank you to the team.

Thank you to the team.. You were great. The house looks great. We love it. You have also renewed our faith in window companies as we were bitterly disappointed and disillusioned with the last two local companies with whom we have dealt with previously.
Would definitely recommend this team and use the company again.
A big thank you .

June 14, 2022
Unprompted review
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Reply from Composite Door Sales

Glad you are happy with the job Debbie. Many thanks for taking the time to review

Rated 5 out of 5 stars

Lovely door and windows from CDS

Contacted CDS as wanted new windows,patio door and front door.Spoke with Ursula who promptly arranged for Damien to come and discuss our options.Damien came in the evening to suit us;he measured all the windows and doors and we agreed on style and design.We promptly received a quote which we were happy with,very efficient service from Damien.A couple of days later James came to confirm all the details and our windows and doors were then ordered.Once everything arrived CDS contacted us to arrange a date for fitting,again to suit us.The fitters Ronnie and Russ were excellent,very tidy in their work and did a great job.Very happy with our new windows and Rockdoor,all looks lovely.Thanks to all at CDS for great service and making my house look great.

October 18, 2022
Unprompted review
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Reply from Composite Door Sales

Glad you are happy with the job ! Many thanks for the review

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service! We couldn’t close our front door suddenly this morning and within half an hour James had sent an engineer, who fixed the problem immediately (we’re blaming the kids for slamming the door repeatedly to cause the issue, nothing to do with the quality of the door or the original fitting). A fantastic company with very helpful people! Highly recommended.

September 30, 2022
Unprompted review
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Reply from Composite Door Sales

Hi Sonia, Glad we could assist at your hour of need ! We always prioritise jobs and in an emergency, we will be there to help. Thanks for the review

Rated 5 out of 5 stars

Highly recommended

I’m extremely happy with my new doors and windows.
Very professional and friendly service.
Would highly recommend CDS

March 20, 2022
Unprompted review
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Reply from Composite Door Sales

Thank you for taking the time to review. I am glad you are happy with the job

Rated 5 out of 5 stars

We have recently had a lovely door…

We have recently had a lovely door supplied and fitted by Composite Door Sales. We changed the type of door and design several times and customer service was excellent, nothing was too much trouble. The installation was on time and the fitter friendly and polite and left the site clean and tidy. We would highly recommend Composite Door Sales,very professional, helpful staff and a good product.

January 28, 2022
Unprompted review
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Reply from Composite Door Sales

Hi Sue,

Thankyou for your comments, your feedback is really appreciated.

Regards

Ursula

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Knowledgeable, non-pushy sales approach, followed by a careful survey which offered advice when asked for. The fitter (Russ) was one of the tidiest workmen I have ever had here. He took great pains to see that things were properly done, and that I was happy and understood how everything worked.

December 22, 2021
Unprompted review
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Reply from Composite Door Sales

Hello Jon,

Thank you So much for your 5* review its greatly appreciated, we are thrilled that you like your new door.

Once again thank you.

Regards Ursula

Rated 5 out of 5 stars

Door and Windows

Purchased a Rock Door from CDS earlier in the year and were so impressed with the service and installation that we purchased three (3) windows and replacement glass in another existing window.
As usual, the service was excellent, keeping us up to date with progress and informing us when they were due to be delivered and fitted.
All staff, from the initial measure to the fitting and payment, were friendly and helpful.
Would recommend this company and will definitely use them again.
Thank you James and the team.

December 6, 2021
Unprompted review
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Reply from Composite Door Sales

Hello Susan

Thank you So much for your 5* review its greatly appreciated, we are thrilled that you like your new door and windows.

Once again thank you.

Regards Ursula

Rated 5 out of 5 stars

Just had rock door and fan light above…

Just had rock door and fan light above fitted excellent service Ronnie was an excellent fitter who went the extra mile to detail and perfection James dealt with everything keeping me updated excellent customer service they are by far the best price after 3 other quotes that were exceptional more expensive cheapest place for rock doors loving my front door thanks James and fitter ronnie

July 2, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Had doors fitted a while ago and was so impressed by both product, fitting
and customer service we ordered our windows. Again couldn’t be happier with the way we were dealt with. Kept fully updated on progress of the order. Fitters came when they said they would on both days and stayed until fully finished and cleaned up after themselves. Windows look great too!
Highly recommended.

April 28, 2021
Unprompted review

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