Comviq Reviews 

OK prices and platform.
Customer care is longwinded, no care or understanding whatsoever.

I called to cancel my number in March after a period of inactiveness (wasn't notified about the reactivation either). Called, explained, got the number cancelled. Kindly asked if it was possible to drop the invoice since I cancelled and wasn't made aware of the reactivation. This wasn't possible so I paid it as any good customer would.

3 weeks later a fresh invoice arrived despite having cancelled the number and being assured the previous invoice was the last I had to pay. Called again only to hear there's 'nothing they can do'. The cancelled number is active till the last day of the subscription (which I wasn't made aware of either). Funny to note how the invoices arrive 2 weeks after the period you're paying for so it's a viscous circle.

Disappointed in how customer care handled the situation. There's a big difference in being pro-active and really trying to help a customer and responding or taking action on the customer's request to the point I feel like I'm a bother. I'm not one to get angry or frustrated but this was ridiculous.

Compared to cancelling our Folksam subscriptions when we moved abroad this experience was a huge pain. Folksam even paid us back and everything was handled in under 10 minutes. Here I am frustratingly writing a review because I don't feel heard. It's a shame a decent experience over the years has to lead to this.

Good pricing, reliable low downtime on hosting and services. Customer care is reliable and of high quality. I recommend them

On the 7/11-2023 I made the order to move my phone number to Telia on the 5/3-2024 this gave (comviq) 3 months heads up that my number will gonna get terminate on the 5/3-2024. So I should not have to pay March.

They still make this simple saying is on our terms and conditions, this is under our billing cicle. what a shame customer service experience they do not really care their customers.

I liked that it was quite easy to use comviq so I kept on using this company for a while now. But today and a few other times I was scammed but I said nothing because I thought I had done something wrong. But today I noticed that they have been scamming me, like I paid for a 24h boost and I did the payment and everything. And guess what, neither mobile data nor minutes have come. And I was forced to buy extra surf in a emergency.
Not good. -10/10

The worst company ever!
I have been a lifelong customer and do you know how they treat loyalty?
They wrongfully sent my payment (which is automaticed fyi) to a third party convinctment order (inkasso) although I had activated auto payments.😭
I am leaving your disgusting service once and for all and trust me - I will never ever come back!

The worst company I've ever seen!!!

False items on invoices. When you try to reasonably explain that it is not possible you sent 28 SMS every 6 seconds and that it must have been mistake, you think they listen? Haha, sure. And of course it was on roaming, so why not to count 24 SMS more than you actually sent. Also they state you will get auto message when your roaming data package will expire - you think? Haha again. But there I was very cautious and they could not scam me more.
1 star is proper for their services, 2nd star is only for quite reasonable prices of calls and messages inside EU.

Hey. I moved from comviq to telenor on November 23, the notice period at comviq lasted 1 month, after that time my SIM card was inactive and on December 27 I started with telenor. Recently, an invoice issued on December 24 arrived. Customer service said it was normal and told me to pay. Strangely enough only 1 I got and there were 2 invoices. Where can I appeal? It is not normal to demand money in this way. Not recommend

Min sambo hade ett mobilabonnemang hos Comviq som han betalade för, men det var mitt telefonnummer och mitt BankID som användes på abonnemanget. Han använde mobilen som han köpte med abonnemanget. En månad innan abonnemanget löpte ut (i september!), meddelade vi Comviq att vi inte ville förlänga abonnemanget. De svarade att det var okej, FÖRSTÅS!

När abonnemanget väl löpt ut flyttade vi numret till mitt namn så att jag kunde flytta det till ett annat telekombolag. Jag hade redan SIM-kortet till det nya bolaget, men trots att vi informerat Comviq i god tid, vägrade de att flytta numret. Hallon, det nya bolaget, sa att det var Comviqs problem och Comviq sa att de redan hade flyttat numret.

Nu, i mitten av januari, skickar Comviq en faktura till mig för mer än dubbla priset som min sambo betalade per månad, och de säger att fakturan avser abonnemangskostnaden fram till slutet av december! Jag bestred fakturan och informerade dem om att jag har alla bevis som styrker mitt ärende.

Nu har de skickat en inkassovarning och HOTAR med att drabba mig med en betalningsanmärkning om jag inte betalar. Vad ska de göra, utföra olaglig kreditskadeskyndande verksamhet?! Herregud! Vad är det för beteende? Hur långt är det ifrån rena banditfasoner? Ska jag antingen låta mig skinnas eller få en betalningsanmärkning?!!!

My partner had a mobile subscription with Comviq that he paid for, but it was my phone number and my BankID that were used on the subscription. He used the phone that he bought with the subscription.

One month before the subscription expired (in September!), we notified Comviq that we did not want to renew the subscription. They replied that it was okay, OF COURSE!

When the subscription expired, we transferred the number to my name so that I could transfer it to another telecom company. I already had the SIM card for the new company, but despite informing Comviq well in advance, they refused to transfer the number. Hallon, the new company, said it was Comviq's problem and Comviq said they had already transferred the number.

Now, in mid-January, Comviq sends me an invoice for more than double the price my partner paid per month, and they say the invoice is for the subscription fee until the end of December! I disputed the invoice and informed them that I have all the evidence to support my case.

Now they have sent me a collection warning and are THREATENING to give me a credit report if I don't pay. What are they going to do, carry out illegal credit protection activities?! Oh my God! What kind of behavior is this? How far is it from pure banditry? Should I either let myself be skinned or get a credit report?!!!

The absolute worst costumer service in the world, they just hang up on you when they don't find a solution for the problem they have created themselves.

Worst company! Never will be back! I was changed to another service provider but still, was charged by Comviq for one month without any notification before I got the mail from Plusgiro. And during this period, I can't see any invoice within the app or the website and without any email from them. BUT, after paying the invoice for services I didn't use, I received an email from Comviq demanding payment of 60 SEK for a reminder from Plusgiro. When you switch to them, you're charged for the remaining period, and upon leaving, you're charged for the entire period. Unfair! When I contacted customer service, they said they would pay back but still charged for the 60SEK, and I should be grateful for their generosity. Unbelievable!

Misleading info, unprofessional, failure in solving problems, and terrible customer service ever! Let alone the very slow data, These people are amateurs.

Such a bad customer service. I tried to reach them by telephone and chat for 2 days doesnt work.

I tried to chat on web it sats call customer service .. i called cs 2 times each time it took 10 mins to select options give personal id phone nr etc...then after it says call later !! if your answer is to say call later why do you waste our time by collecting all info and making us to listen all the story on IVR

My Comviq's contract was set with different starting date of binding time for phone and simcard that charged me extra!!
On top of that you have to pay one extra month because you can't cancel the contract until the end of binding time and changing to the other operator take 2 days so it means you use 2 days after binding time and they charge you 30 days due to their unfair rule!
I don't recommend this operator at all!

Comviq sent final invoice to the Dept Collectors instead of sending their invoice to me first, following my switch to another operator. I have't received invoice my email, neither it was in "my pages" at Comviq.
Upon contacting their customer service, I was instructed to settle the amount with the Debt Collectors along with Comviq's own invoice with late fees.

They charge us for a month extra without we are not subscribed anymore. Instead of taking their responsibility, they are just saying they can't do anything. Awful trick, they are robbers. Just stealing an extra moth's pay even though I cancelled my subscription in time.

Very unclear about their cancellation policy, then we ask their Support and we get an answer, that is wrong. We have screenshots of that.

They charge us for a month extra without we are not subscribed anymore. Instead of taking their responsibility, they are just saying they can't do anything,

Very hard to find clear terms and condition about cancellation policy.

Comviq is one of the companies which make you speak or chat to a customer representative in order to cancel. They put intense pressure on staff to "save" the cancellation and they do not give up without a big fight, even asking personal questions like insisting on knowing what your child uses the phone the most for. It's good if you'd like to stay but at a discount, but torture if you truly want to just cancel. Last month I asked 10+ times to please just let me cancel, eventually they agreed but then this month I get another bill, so it seems the dishonest staff did not cancel it as agreed. Overall Comviq is the least trustful company in Sweden I've dealt with.

They just looking a loop hole to make you pay more the worst provider i ever seen