Comviq Reviews 

Impossible to reach out to their customer service.

I have been waiting on the phone for more than 60 min now - always getting the same message that there are more than 50 min waiting time.

I want to cancel my subscription with you. It is unfair business practice to make it impossible to cancel a service - you don't answer the phone, don't answer emails and don't answer the chat.

I am placing a complain with Konsumentverket - I recommend everyone that is angry to do the same, so at least they will get some legal pressur and change something

Not much more than common thieves. I’ve cancelled their services over six months ago and several times. But they are still sending bills. The Swedish system being what it is, there’s no disputing anything and no service. Do not sign up for this!

I have now been waiting in line for 1hour 20 min, these outrageous response time are NOT an exception. If I wasn't locked to Comviq for another year, I'd start looking for alternatives. I can say one good thing about their queue system, they don't play some 20 sec piece of music on repeat.

The chat is useless, it's just some FAQ.

Usually I aim at servicing myself when possible, today it isn't. If you don't want people to call you then improve your portal, look at Danish discount phone companies, their web portals are better and also their service when you need to talk to a human.

Every time I travel abroad, I have problems with this company. Their roaming data doesn’t work. It can’t make calls and it can’t send sms, even though it receives. Despite that, every time I have to deal with problems because they charge me for the service which was not provided. I am tired and taking my number to another company. I had to deal with their gaslight while trying to dispute the bill, as if I was ignorant about how networks and data transfer works. Even though I have a computer science degree. Eventually, a person will be on a critical situation and be counting on having the service available, as I have been. If they are not prepare to acknowledge the problem, they will never solve it.

Worst company ever!! One hour waiting time on the phone

I've put autodebit fro my invoice payments, still they keep on sending reminder fees. On top of that, it is impossible to reach out to customer service. Bot are useless, options to choose from on phone are not correct. You can simply not navigate to human interaction. Will never make a mistake of availing any product from comviq ~

This was the really most anoying contract and contact I had in my hole life.
No Service. Nobody can help you. No Internet--but I had to pay. Unbelievable.

They really like robbing people pf their money, took advantage of my weak swedish and made me buy a subscrition that I did not really want, knew it just after a month, now I can not cancle it through the worst kundservice that they have. Find another phone service that at least don’t robb you

Hello ,
I feel like I've been scammed by big company (Comviq) the  reason I Was a customer.
I ordered Wi-Fi at my place in 1st April .
the Wi-Fi was very poor connection and I had gave it more time I thought it was going to be better, but unfortunately it didn't happen , and then I contacted the customer service team, they talked me nicely and they promised me that they would fixed .
Same problem again the connection is extremely slow, and then after 20 days I decided to cancel 
Wi-Fi. 
I called the customers service they told me that they cancel my subscriptions.

Unfortunately yesterday I saw my account 1115kr was deducted from my account by Comviq AB.
I need help to get my money back , thanks 

I changed both of my phone subscription and bredband to comviq last month, so they supposed to send me a new sim-card and a mobile router with sim-card installed. I only received the wrong sim-card and a mobile router with zero sim-card.

The first day of the phone subscription was a disaster for me, since the sim-card was not right, so no data, no phone call, zero connection to the world. I manged to ordered a ESIM through their crappy app and website (which always crash).

Only when the mobile bredband starts, I realize they f***ked it up again. They didn't preinstall the correct sim-card in the router and the sim card they sent me was not correct for the router. The technical help had a huge queue. So I have to call the customer service to cancel since it's only first day for me to use the internet, but they said they can't cancel the service and they only thing they can do is to order a new sim-card for the router which will take at least 3 days to come. WHY CAN'T I CANCEL THE SERVICE SINCE IT'S ONLY THE FIRST DAY FOR ME? The only compensation they offer is to give me a pitty 20Gb extra, which I used in only one hour. I HAVE TO SPEND 199SEK TO BUY EXTRA DATA BOOST TO SURVIVE UNTIL THE BREDBAND WORKS.

I've never seen a company this impotent, the customer service, the delivery, the website, the product, everything is a total mess.

Constant technical problems: As immigrant, I can only get a kontant kort. So far so good.
In the beginning, Comviq kept sending me SMSes that my card was not registered. Turns out it was, tech support told me to ignore the message.
Then problems started occuring with payment, login to my account no longer possible (resetting didn't work, as no one time code was coming in), saldo suddenly no longer appearing through *111#. Tech support tells me I have no saldo, even though I just charged it and made a 10 minute call.

Now the final messup of the day (GDPR advocates, listen up..): In my purchase history, after finally being able to reset my account, I see phone numbers being charged which do not belong to me.
And another irritating 'fun thing' indicates, that their code must have been compromised.

I've made many calls, tried to chat with someone that can escalate. Now I decided I've burnt enough time and don't know if I can even trust them with my data.

I wish there was a 0 star as minimum rating, 1 star is too much on them, that is how much useless this company is.

Useless provider, incompetent customer support, they never take responsibility for their network and IT problems and claim that it is your device's problem. You always wait in long queues to talk to a representative. They say that they will send you an email response which they never do!

I stopped this company. But they force me to pay 1 more month and addtional 60 sek for fee.... I have not check the mail box and then they force me to pay 240 sek.... bad service and stole my money.

Comviq has gone from the best network service in Sweden to the worst in recent years now. I bought 20GB Surf on Saturday 11th of this month( May) and it didn’t work on my phone I went ahead and got the one of 6GB the same story. Calling their customer service to discuss issues with them is like calling on God to send you food from heaven! They can never answer your phone call! Their customer service is terrible! I have been calling them since 2days now no responses even when they gave me option to press 1 for them to call me back which I did and after 1 to 2 hours of waiting for their call there customer service just called me which I picked up the call and the person dropped the phone immediately that I picked and they never called me back😡.

My wife lost her phone end of February and called comviq to inform and ask for a new SIM with the same number. We were told the new SIM will be sent by mail. After a few days we received 4 SIMs and all of them were with new numbers. We called again to explain and we were now told to go to pressbyrån to order it. We went to pressbyrån and they said they did not had any information about the case and could only give a SIM with a new number. We called again comviq and were told that the SIM was going to be sent by mail again. We waited several weeks and nothing. After the frustration we decided to buy a new phone with Telia and called comviq to cancel the subscription. Now the frustration just started, they told us we needed the SIM to activate the number to then be able to cancel the subscription. Meanwhile it’s May and we received the invoices of March and April with interest fees…My wife payed, nevertheless the number being blocked and we informed it was lost in February. Finally we got the SIM card and went to the website and after 1 hour browsing and trying to find the cancelation option (they make it so that it the hardest possible for you to cancel) we found a page informing it can be only by phone or by filling a form (so maybe we could have done this when we called asking to cancel it). Tomorrow we will call again to cancel, let’s hope this story ends here…

used comviq for internet mobile service and when i started a few years back(2020/21)their best was 40gb per refill and a while after it was 100gb refill and so it was for 1 year n started to get to a extreme cost downloading games from steam(1tb some months so 10*refill cards)

But since then they started a 30day refill surf all u want at an ok speed(i get a max of 100mbps uaually n sometimes it goes down for days to about 50%)

But i am very happy that they started the 30day all u want internet refill and it works great for pc tethering when u cant get ordinary internet connections.

So yes i can only say great things about Comvic in sweden......Only downside is that it would ofcourse have been alot beter w a little faster speed(200mbps)

I would even pay a little more(mayby not twice the amount,but instead of 399skr 450skr would seem a ok price.

So i will stay w them a while longer(if not in 2025 got faster i will probably look around for a faster provider w same cost and 30days unlimited surf..

Comviq Sweden as always been my nr.1 provider

We agreed on finally bill knowing that I recycle a phone worth 4600kr and we agreed on 9130 kr to pay for the phone so they charge me twice for the subscription and the bill was 11970 plus my phone recycle and they keep ignoring me when ever I call...I don't recommend Comviq

I took extra care to cancel my subscription in time before the renewal date so that I would not have to pay for another month. After a VERY cumbersome chat with their customer service, while he tried to convince me to not end the subscription before actually helping me, he finally confirmed the cancellation was complete. Despite that, a month later I still receive another invoice for an additional month without service. My account page is completely blank at this point, so it is no longer possible for me to check any information there.