Comviq Reviews 

I was a loyal customer for many years and was pretty happy with the service. I was even planning to switch the rest of my family to Comviq after we returned from our vacation abroad. Now I've canceled my subscription and will never recommend this company to anyone. If anything goes wrong, their customer service is basically non-existent.

I was charged for roaming fees at the very same second that I arrived to my destination. When I first signed up to Comviq years ago, they promised no roaming (automatically turned off), and so I thought I was safe. But things have changed since then and I suppose it's my fault for not double checking. Why I'm angry and feel cheated it because I received a SMS saying I entered a new network AFTER I was already charged. My records show that I was charged simultaneously, meaning there was not even a millisecond to respond by turning off my phone. In other words, they will warn you with a SMS, but only after they've already charged you. Even a few minutes just idling (not actually on my phone) cost the same as a monthly subscription.

It was very difficult to contact customer service and when I finally got ahold of someone, I was given the run around. In the end, they said that I must have had prior data on hold ON ARRIVAL and therefore, I have to pay. This company isn't interested in their customers at all. Such a shame. Never again!

I signed a contract with Comviq on July 12 and included a new phone in the agreement. From the start, the phone was defective. It has been repaired three times, but it still doesn’t work, and I haven’t been able to use it since I got it in July.

Despite this, I am paying for the phone every month without being able to use it. I have contacted Comviq customer service multiple times, spending hours on calls, but the service is completely unhelpful. It was agreed that the phone would be removed from my contract and returned. However, customer service keeps giving conflicting answers, disconnecting calls, or failing to send promised confirmation emails.

The phone has been defective from the beginning and remains unusable even after repairs. I’ve asked to terminate the contract, remove the phone from the agreement, and get a refund for the payments I’ve made. Despite repeated assurances, the phone was sent back to me again.

This situation is beyond frustrating, and the lack of professionalism from Comviq is unacceptable. I do not recommend this company to anyone.

Closed even on a normal Monday - if you expirience a problem on Saturday afternoon you will need to wait till Tuesday to fix it. Unbelievable

I was waiting for 45 minutes. No one picked up my call. They also don't have any office, so you can't drop in. It's unacceptable as we pay a lot for their services. Also, I bought a phone together with a phone subscription, but they also promised to send a Smsung watch as advertised during the campaign.

I have topped up my prepaid account, twice. They take my money but tell me that something went wrong. So my account is still not recharged, but my money is gone on 2 occasions. They are thieves. There is nowhere to go where you can find information on how to fix this.

Menu is not clear, I did pay a lot because I didn't set myself a limit. But it was not clearly stated that data traffic and calls were automatically charged over the fix expenses. I tried do cancel my subscription and they are THIEVES. I downloaded the form and sent it to them. After many days, I receive an email which says that maybe I did something wrong because the notice period is 2 months and I selected the first available day on the calendar. Then the question is: "why there is the option to terminate the contract on these days from their page,if they are setting that in these days is not allowed to terminate the contract????????" ANTITRUST. You are really the worst. I don't want to hear you from you never ever and I will go around saying to more people than I can about my experience!!!! THIEVESSSSS!!!!!!!!!!!!!!!!!!!!!!!!!!!

I purchased a Google Pixel 6a (128GB, Charcoal) with a subscription from Comviq on November 20, 2023, with the following details:

Number: 0707********
Plan: 100 GB Data
Price: 195 kr/month with a 24-month binding period
Total cost: 0 kr/month for the mobile, 195 kr/month for the plan
Later, I paused this subscription for approximately 4-6 months and recently reactivated it.

I also called to cancel my old subscription associated with 0738********, and I was offered a new plan:

Plan: 20 GB Data
Price: 145 kr/month
My understanding was that with both packages, I would be paying a total of 340 kr/month (195 kr + 145 kr). I also requested to switch the data packages between the two numbers, so:

0738******** would have the 100 GB plan
0707******** would have the 20 GB plan.
However, my recent invoice shows a total of 540 kr instead of 340 kr, which I am finding unclear. Additionally, the binding period for my subscription has been extended until November 9, 2026, which I do not understand as I did not agree to any changes that would affect my contract duration.

Could you(Comviq) kindly clarify why:

My invoice is higher than expected (540 kr instead of 340 kr)?
My binding period has been extended until 2026?

Don’t trust them. This is a mistake if you follow a link from comviq in order to buy a new phone and returning your old phone and getting discount .
This is the way that they can cheat you.
Don’t trust them pleeeaaaase, specially students.

I read the bad reviews and still went ahead with this company. I switched from Tre paying 299 kr a month to Comviq with a plan paying 95 kr a month for 6 months, then going up to 195 kr for similar service. It was a mistake.

For multiple months they did not register my autopay and I kept getting late notices and fees, paying 340 kr each month instead of 95 kr because it kept happening! Even after I messaged customer service multiple times and tried to set up autopay it just wasn't happening.

In the end not only did I not save money, but spent more. Also had multiple issues with internet not working and having to reset the network. Didn't happen with Tre. Believe the reviews... just avoid the annoyances. You won't save money in the end like you planned.

They are not picking up their phone. I had terrible feeling that i am trapped inside the comviq without way out. They are torturing their costumers with call waiting times in hours. Strangely, they are allowed to continue to harass their costumers, nobody regulates them.

Talked to support to ask how I could get an Comviq service with eSIM. As I don’t have BankID I was told that I needed to get a SIM card from a reseller and then talk to support, give them information about the SIM card and they would replace it with eSIM.
So I went to ICA and I had to pay 45 SEK for the SIM (bought two for 90 SEK). Little did I know that there is nothing included with this price and later found out that the SIM is free online, but they don’t ship them unless you have BankID. Got home and installed the SIM card into my phone, registered online using my ID and everything worked ok. Tanked up the card with 145 SEK for phone and data.
So, early next day when support was open I talked to a support staff again and after roughly 30 minutes I was told that it was not possible (of course it’s possible!) to get an eSIM without BankID. I was also told that they could only refund me the 145 SEK as the 90 SEK wasn’t their problem even though they promised me that I should be able to get an eSIM. This was the reason I went and bought the SIM cards in the first place.
The support staff was not willing to reimburse me with the 90 SEK for the SIM cards, only the 145 SEK even it was their problem. I have never met a company like this (but I haven’t had that much business in Sweden, maybe it’s just the country? Really non-service, good-customer-support thinking?)

(The customer support staff that I talked to, to try to fix these things were really trying to help, not their fault, BUT imho that person should have been able to just find a way, but I'm told that Sweden is just never thinking out of the box and everything has to be like the manuscript says.)

Avoid!

I called a month ago as I wanted to transfer an account a hold for my boyfriend back to my boyfriend (as he got his personal number) and was told they needed to look into a bug that was happening and hopefully this can be fixed within 3 days days.

Still no news! I rang again today and explained the issues and that we were told there was an error. All he said was, yeah you need to wait. No apologies for the delay, no compensation offered. Just plain rudish. Ridiculously bad service. Always 40+ to get through on the phone too

I bought a phone, tv and mobile service from Comviq and I'm extremely disappointed, what a mess of customer service. Worst experience. Kept having problems for 2 month and kept calling and calling. Gå inte nära Comviq. They also didn't kepy they promise or end of the deal. Avoid them at all cost

they are fooling you with invoices and adding extra chargers systemically

Had an iPhone 13 where the screen just stopped working less than one year old. Took forever to get into contact with customer support (40-70 minutes of waiting time every time I tried to contact them). And the repair/replacement got rejected due to moist that had entered into the SIM card slot on a phone that did not have any cracks or have been into any water and has been in a protective case all the time. The price suggestion was to pay 6700 SEK for a reconditioned replacement unit. Could have understood it in case the phone had been damaged with cracks but if the sim card seal is not working as it should it feels like a factory issue.

Updated 2024-08-23. Took the choice from the repair to get it back for 350:- to get a second opinion from Apple store since I live close to Täby. When I got the phone back the screen was cracked. Call support again and the only thing that can be done is send the phone back to repair again. Which then would mean that I probably would spend 700:- to get it back without any actions.

Will move all my subscriptions at Comviq to somewhere else when the agreement expires

Worst company I ever dealt with spent months of time back and forth with their incompetence at least 20 plus people have spoken to they never did anything they're supposed to do they cost me more money, they literally lost my number and I told him before do not mess up before July 5th because I have my mother's birthday and they ruin it so I couldn't use my phone I can reach anyone I had no internet nothing because they had make more mistakes and they wouldn't compensate even though fees that they had made me pay I never got back. And every time they say they understand we I knew exactly that I was talking to a wall, they never wrote anything down that I asked them to do.

Find another phone company. They might be the cheapest but that's for a reason. Terrible experience

Comviq deactivated my number without prior notice. Despite calling multiple times for assistance, I was told that nothing could be done. Additionally, the wait time for customer service is often over 2 hours, which is unacceptable. My number was linked to many online services, all of which became inaccessible due to Comviq's deactivation of my SIM card. I do not recommend using any services from Comviq due to their terrible customer service.

It's been three days now that I'm calling customer support, and I've waiter for 1 hour and 30 minutes without any answers.
I have changed my plan, and I'm receiving reminders for my old plan. I was also charged for paper bill while I had chosen to get the bill by mail. I am definitely moving away and changing my service provider soon.