Comviq Reviews 

When singing up for subscriptions, I was severely mislead. I was offered 50% discount of orignial prices, and offered to select my data bucket. I was told that "you can always increase your bucket later" and of course got the impression that this as an easy fix. When later contacting customer support to do this, I was told I will then loose my discount and have to pay full price. I kindly expressed the wish to listen to the recording of the first call, to verify that the impression given earlier, was accurate, but a customer support manager declined this request, stating "we don't use recordings for that, only for improving our support".

To me it feels obvious that this is a system they use intentionally.

I let some time pass, and then called to cancel my subscription, and when explaining why, they where not interested in addressing the situation. Rather wanted me to pay the bulk cost for remaining months.

This company is a fraud, I don’t understand how the Swedish government can allow them to operate,
Sending me bills of over 2000kr because I was in the uk even thou I off my sim and bought a uk number which I used during my stay, five days only still got this big bill waiting for me,
I called them to speak to a supervisor they said there is no supervisor that I need to pay even thou I am a new customer of only 3 months,
This is the biggest fraud operating in this country be warned don’t ever in your life time do anything with them comviq

This is by far the worst company I’ve ever dealt with!
I have one of their Kontantkort SIMs. On September 10th, I refilled it with 100 SEK. Before refilling, I disabled mobile data, as I only use this number for SMS within Sweden (my main number is Swedish too).

After sending no more than 15 text messages, I was shocked to see my balance drop to under 1 SEK. I called customer support and luckily got through to a female representative. I clearly explained the situation — that I hadn’t used any mobile data or made calls.

Her responses were dismissive at best:

“I understand, but you’ve used your credit.”
When I told her I was looking at my Comviq account page showing no data usage, she replied:
“Then you’ve made calls.”
When I said I hadn’t, she said:
“Well, then you’ve sent more SMS.”

I told her again that I hadn’t, and that I could prove it. She ended the conversation with:

“You’ve used your credit, I don’t know what else you want me to tell you,”
and then hung up the phone.

Absolutely unacceptable customer service — no investigation, no explanation, just arrogance.

Terrible experience and customer support service

Been a customer since the 1980s, never experienced anything bad with this company or their services. Customer Support always met my wishes, and often went beyond my expectations! ❤️❤️❤️

Very un professional worker there I have met 3 or 4 people and almost every single person the same bad attitude: I don’t know how they got work there , sad to see a big company having people who can’t answer your questions

The internet connection is very unstable even though. I have a high speed subscription. The customer service cannot help and wants me to pay for the 24 months fee if I have to switch to another operator

Very unprofessional and unpleasant costumer service. It’s not possible to reach them and have waited more than an hour to finally speak with them.

So far, it has been a pleasant experience with this provider. I could easily activate a sim card that was bought from a shop. I could start using it within minutes. I once reached out to the customer service when I lost my number due to not recharging it for a while, and they were very helpful and I could get back my number easily. They have an option to keep it alive for a year for a very cheap price, in case you don't use it very often.
Unlike my experience with other providers, I am happy with them. The only bad thing is their expensive prices compared to others, and that's why I give them 3 stars instead of 5. I was surprised that I had to pay to call the customer support, and based on the fee of calling other networks!

I have had a large number of different phone accounts, but this has been the worst experience of my life when it comes to having a mobile phone subscription. Customer service doesn't work. We are trying to port a number because we want to get rid of them and never use them again. We keep failing because their processes are so bad. I have ported numbers before and usually it's fairly easy, but not with them.

They send their billing information in the various different ways and while we somehow managed to pay all of our other bills, Comviq keeps changing how they send them and it's frankly exhausting. We try to put them on autogiro and somehow this doesn't either.

I hate them now, I will never have an account at Comviq again.

I am the holder of comviq number, and I hereby request the cancellation of roaming data charges included in my July 2025 invoice, amounting to over 855,10 SEK.

On June 22nd, during a trip with a stopover in the Dominican Republic, I never authorized the use of roaming data, and as a precaution, I disabled mobile data manually upon arrival. Despite this, I have been charged for a service I neither consented to nor used.

I consider these charges to be an abusive practice and a direct scam against the consumer, applied without my explicit approval and in violation of transparency and user control standards.

I demand an immediate cancellation of these charges and a thorough review of my case. If a satisfactory solution is not provided, I reserve the right to escalate the matter to Konsumentverket and other consumer protection authorities.

Run away, I was robbed by this company !

I bought an eSIM card that never worked
I was charged twice and I have no feedback from this Comviq to give me an explanation.

Today I filed a complaint with the European Commission.

Their offers are not just bad, they are laughable, a tragedy and should be illegal.
I think a law should consider fair service for the given price. If service is so terrible as the one Comviq offers and so unbelievably expensive it should not be legal because it's a theft.

There are companies that will give you 10 times more for 50%+ smaller price.

I don't understand how can Comviq keep existing at all. They offer you 5gigs (I am repeating 5gigs in 2025) for 150kr. That's insane, no words. 10 years ago I would laugh to it, today I am just pissed that they are allowed to exist with such offensive offers.
For that price you can get 100gigs in any country I ever been to. And other providers in Sweden will give you at least 5 times that for way less.

When they inevitably go bankrupt I will celebrate it. Because they sell fraud.

The worst and useless company I have ever used. I had to switch to another company because of their f...up network and system.

When I transferred the number in October to another operator, Comviq charged me for November, made it hard to get support on that, and sent the faktura to debt collectors, who charged me 1000 SEK. Worst customer experience ever.

Horrible, connection is extremely bad, and it has been like this more than a year… bad customer service too.
The funny part is that the 5G T is very close to us.
Do not waist your money or time beacuse you won’t be able to open a normal website

In Gothenburg, mobile 4G internet (looked like a great 249kr/month deal) works very poorly on weekends and in the evenings, the connection is very unstable and often just disconnects, it is only suitable for watching YouTube or Netflix and etc. During the first weeks of testing the purchased modem, I did not notice any major problems because I simply did not play online games due to lack of time, but after three weeks, when I started gaming, I saw how rubbish their offer was. It is very sad that after signing a two-year contract and not providing the services I wanted, I am forced to pay for their bad services or suffer, because more than two testing weeks have passed and I can no longer cancel the contract unless I pay for two years. I loosing so much nerves because of this junk i got. Do not recomend for sure

Worst customer service in history of mankind , the customer service are not helpfull , they do not know what to do , they cannot do anything right , you have to wait 1 hour just to connect and only during daytime and weekdays and have to connect 10 times just to do a simple job , and even with that they will still not do it correctly.