Condensation Cured LtdReviews 

49
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Just had this compay in to tackle a nasty damp problem in the house that my daughter is a tenant in. The two gentlemen that turned up were both polite and respectful of the house. They carried out the... See more

Rated 4 out of 5 stars

I've used condensation cured on numerous occasions to rectify various condensation issues in a number of my rented properties.Always been happy to give advice and carry out a survey.Ive had 3 PIV loft... See more

Rated 5 out of 5 stars

Fast, friendly, helpful service. Great advice from day one, engineer came out quickly and did a good job fitting the fan. Unfortunately, due to the layout of our bathroom, the first fan installed... See more

Rated 5 out of 5 stars

Pleased with the response time after initial contact. Very speedy fitting date & time. Engineer arrive promptly, nice polite young man who explain all he would be doing. Only had the unit fitted today... See more

Company details

  1. Waterproofing Company

Information provided by various external sources

Leading Independent installers of ventilation products to cure Condensation and Black Mould Growth In a world where fresh air is free we wonder why so many other companies charge so much. We are a family owned and run company with a genuine passion for providing homeowners, housing associations & landlords with affordable solutions to their problems.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

49 reviews

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4.4

All reviews

(49)

1 review in the last 12 months

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Rated 5 out of 5 stars

Many thanks to Condensate UK for the installation in three of our flats

Many thanks to Condensate UK for installing PIV Flatmaster 2000 and humiditystat extractors in all bathrooms and kitchens last Sept 2019. The installation work was carried out professionally and now the system has been tried and tested over this winter all seems to be working well with mould growth dramatically reduced. We'd recommend Condensate UK to do this type of work without hesitation

February 17, 2020
Unprompted review
Rated 1 out of 5 stars

The company installed a PI unit and…

The company installed a PI unit and ruined our carpet in the process. The PI unit has not done what it should do since and then they have tried to charge us to fix it even though it has never worked. We have received advice from other companies saying this is out of line, do not use this company.

December 19, 2019
Unprompted review
Condensation Cured Ltd logo

Reply from Condensation Cured Ltd

Hi Kirsty. Thank you for your, rather late, review. It’s disappointing that the review has been left over 2 years after the installation regards the carpet.

Firstly to say ‘Do not use this company’ because we advised you of an £80 callout charge is a bit harsh.
To say the machine has never worked is difficult to believe if you are only contacting us 30 months after the installation. We

If you recall at the time we admitted liability & paid for a carpet cleaner and you were happy with this & the complaint was closed. We install over 200 machines a month, our last complaint regarding damage was in fact yourself. In our line of work, every now & again an accident can happen, it’s how you put it right that matters. We had the carpet cleaned immediately & you were happy. We then received an email on Wednesday 18th Dec bi stating there was a problem & we replied on Thursday stating that we would send an engineer but there would be a callout charge as it was out of labour warranty. Our callout charge is kept to an absolute minimum & all your parts are covered. We were surprised to see your rather threatening e-mail at 18-33 yesterday evening once you had been advised of the callout charge & more surprised at 19-29 when you left the bad review on trust pilot as promised before we had chance to look into it.

We have recently carried out 3 Out of labour warranties, none of which we ended up actually charged the customer for as we were closeby, because the clients were nice & we genuinely don’t like charging the callout fees. Unfortunately you have shot yourself in the foot here & the callout charge stands.

We offer a 60 day moneybacked guarantee for our services, we have had to refund on only 3 occasions In 20 years. .

We and many other companies work extremely hard to build our reputation & clients like yourself can ruin this in one sentence on Trust pilot if you do not get your own way, before even giving us the opportunity to look into anything. If it’s ok with you could we carry on with this by email rather than in public.

Rated 5 out of 5 stars

I am blown away with having had my PIV…

I am blown away with having had my PIV fitted on 21/11/19. Firstly the customer service was absolutely amazing, extremely knowledgeable and helpful. I had severe condensation with pin mould, so unsightly hated my home. If I had known that this product was so amazing I would have got it straight away, but being badly led by a surveyor I went down the route of air vents as instructed by his report. This was not going to solve my problem, only a PIV would do that.

It was fitted by 10:20 am on 21/11/19 by a brilliant engineer, on time, approachable also knowledgeable, very tidy, friendly. I woke early on the 22/11/19 (woman of a certain age) and couldn't wait to see if like the day before I had condensation, I was blown away, visually nothing but when I used my finger there was just a small amount, but this was nothing, same again in the other bedroom. My lounge absolutely nothing even when I did the finger test, nothing. To say I was excited was an understatement. The air in my flat is different, I cannot thank this company enough for what they have done for me and my flat and this is just day 1. If anyone reads this review and you are thinking about getting a PIV do it, my only regret is that I did not do this sooner. Tracey, from South Leeds

November 22, 2019
Unprompted review
Condensation Cured Ltd logo

Reply from Condensation Cured Ltd

Thanks so much for this review Tracey. We love curing condensation & mould problems.

Rated 5 out of 5 stars

We run a lettings agency and manage a…

We run a lettings agency and manage a large portfolio covering Staffordshire & Cheshire. After being seriously let down by another company we contacted Condensation Cured for help dealing with a top floor apartment suffering from a serious condensation issue. The day after I contacted them by email, Danielle contacted me to arrange a survey for the following day. Within a week Condensation Cured had installed a condensation unit which completely solved the issue. We have since use this company for other properties suffering from condensation issues, our clients have always been given an exceptional service. Honest/detailed surveys are done before any work is completed. For us they have been a god send and we would not consider using any other company. Thanks for all your hard work. Brilliant team, fantastic customer service.

November 21, 2019
Unprompted review
Rated 5 out of 5 stars

Installation and Follow-Up

12 months ago we had a full unit, installed in our home. The two engineers were very efficient, friendly and extremely neat and tidy. The unit has worked very well throughout the year but we have just noticed a little condensation during this last very cold spell. I spoke to Danielle and someone came up that very day and adjusted the flow rate and now everything is working perfectly well. The engineer who came up was extremely helpful and generous with his time. I am very impressed with the service I have received from Condesation Cured. Thank you, very much indeed.

November 20, 2019
Unprompted review
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Reply from Condensation Cured Ltd

Thankyou Mr Rowell, happy to help & fortuitous there was an engineer passing that very day. A great service if I do say so myself.

Rated 5 out of 5 stars

Leap of faith

We had suffered for years with running Windows and black mould appearing on walls, ceilings and window reveals that we had not decorated for years. We just wiped down applied stain blocker and touched up the paintwork where needed. We had countless builders in to look at the problem with them recommending air bricks, new dpc, full fresh air system throughout the house and many other suggestions that just confused us and some of the quotes we had left us wondering whether it would work even if we spent the money. We had finally had enough last September and decided we couldn't go through another winter when the problem was even worse. I scoured the internet and found condensation cured. We filled in the online request for a quote sending photos of the issues we were having and arranged a visit. The installers arrived from Bolton at the time scheduled and after confirming that their PIV unit would cure the problem asked if we would like the work done there and then. That is where we decided to take the leap of faith as we did not know if the unit would work until the worst of the winter was over. Well I can confirm that I have just finished decorating upstairs for the first time in years. As soon as the unit was fitted we noticed a difference. None of the windows were misted up in the mornings and the wet patches on the walls stopped and mould stopped appearing within 2 weeks. We can't thank or praise condensation cured enough as it was a lot of money for us to pay out not knowing if it would work but your knowledge and expertise gave us the confidence to have it done. We have still got the karcher window vaccum we had to use every morning but have not used it since October when the unit was fitted. I can highly recommend condensation cured and would urge anyone in the same situation we were in to take the leap of faith as we did. You will not regret it. Mr and Mrs Hampton Stoke On Trent

March 3, 2019
Unprompted review
Condensation Cured Ltd logo

Reply from Condensation Cured Ltd

Thankyou for your lovely review.

Rated 2 out of 5 stars

NOT INTERESTED IN TRYING TO RESOLVE PROBLEMS

engineer who installed the device was polite and efficient but some condensation and mould returned in the winter. In spite and ringing every day for two weeks, Danielle was never available and did not call back. E-mails also went unanswered.
The PIV gave some improvement but I was very disappointed that there was no backup from the company about how we might further improve things.

March 3, 2019
Unprompted review
Condensation Cured Ltd logo

Reply from Condensation Cured Ltd

Hi Tricia,

Firstly apologies for our service. It has been a difficult few months for us as our MD son had open heart surgery, he is disabled/medically fragile & they had to literally put everything on hold to concentrate on their son. Most engineers were sub contracted to another company to keep them in employment. This taken into consideration we have adjusted our business model so its not wholly reliant on the directors and we now have a bigger & better team behind us. There are no other bad reviews about the company anywhere else on the internet. & we whole heartedly apologise.

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