Condor Reviews 5,525

Title: Double Charged for Baggage – No Refund Despite Proof

We were charged twice for the same checked baggage with Condor Airlines. We had already paid for the baggage online and had the confirmation receipt. However, when we arrived at the airport, the agent said they did not see the baggage in their system and made us pay again in order to check in.

We were told to submit the receipts afterwards to get the duplicate charge refunded. We did exactly that and provided all documentation clearly showing we were charged twice for one bag.

It has been extremely difficult to get Condor to process the refund. We have followed all steps, shared all receipts, and repeatedly reached out. We are simply asking for a refund of money that should never have been charged in the first place.

This should be a straightforward correction, but Condor’s customer service has made it frustrating and time-consuming. Very disappointing.

I wanted to make a booking for an Amsterdam-Frankfurt-Cape Town flight via their website. I got through it all the way to very last confirmation button. Upon clicking it I got an error notification saying that one of the flights I was trying to book no longer had availability.

Right away I received an email that my booking was cancelled.

That would have been merely disappointing if it wasn't the case that Condor reserved the payment for these flights from my creditcard anyway, AND to my dismay PROCEEDED TO ACTUALLY TAKE THE MONEY FROM MY CREDITCARD for a booking that they cancelled within seconds.

It's now 10 business days later and I'm still waiting for my refund. It's so UNFAIR, WRONG and just flat out BAD SERVICE. Don't trust this company with your hard earned money.

The worst airline staff ever, I recently had a truly disappointing experience with the airline staff. 😠 I found them to be unhelpful and ill-equipped to assist with even basic inquiries. It seemed they were not updated about important laws and regulations. 📜 The communication was also quite poor, leading to confusion and frustration throughout the journey. I seriously believe that the airline needs to improve its staff training and communication skills. I hope they will take steps to rectify these issues for future travelers. Very PoorService and a Travel Nightmare

I recently had a very disappointing experience with Condor Airlines on a flight from Zürich to Heraklion (28.08.2025). The flight was cancelled due to a supposed strike in Greece — which we later learned never actually happened. Despite this, Condor refused compensation under EU Regulation 261/2004 and has provided no evidence to justify their decision.

Neither Condor nor the travel agency informed us about the cancellation. The agency’s system still showed the flight as “on time,” and Condor’s customer service could not provide any useful information due to “system issues.” Even airport staff confirmed that we were not the first passengers who hadn’t been informed about the flight change.

Condor’s customer service has been slow, unhelpful, and far below Swiss standards. They keep refusing to provide transparent explanations or supporting evidence, leaving passengers with extra costs, lost time, and frustration.

It’s disappointing to see this level of service from an airline operating out of Zürich Airport, where travelers expect professionalism and reliability. I hope zurichairport reviews how partner airlines like Condor handle passengers, as this experience reflects poorly on the airport as well.

Condor's site showed I had a checked-in baggage included. When I got to the airport, the system did not see it and they charged me an extra $225 euro for a carry-on-size bag!! Then they lost it for 2 days. And despite repeated attempts to send them the screenshotand get my money returned, they just send me on a runaround and don't reply at all. Do not use this company!!

I have robbed by the company, I have to pay 400 euros for the small bags , we are 4 persons. I pay over bin online a fare over bin for 4 persons 150 euros for the bags , online just give two options , the day I get boarding the company say I pay to reserve only the space. And charge me . And after say too me I unlock your tikets, now wen you come back you can pay for your bags online watt a fu…

Not a serious airline. Should not have a license to operate flights. Cancelled the flight from Ibiza to Munich. Zero support. Just a link to contact support. WhatsApp help line had 75 mins wait. The phone number had an extra zero in it. When finally reached them after 20 minutes on an international call, the extremely rude person put the phone down. Second time I called them, the other extremely rude person basically said I might have a flight in 3 days or cancel for refund. Zero options, zero accommodation of the situation, zero emphaty. Just horrible customer service. Asked for what to do with extra costs to book another flight or if I wait 3 days to take another flight; she told me to place a complaint and wish for the best. What an absolute shit show of an airline. I now booked with Vueling -another horrible airline- for double the cost and not even direct (which I don’t know if I will get the difference or not). Thanks for an amazing experience Condor.

Never again – shocking baggage claim experience

On my recent Condor flight I was charged €60 for just 5 kg extra luggage, which I accepted.
But on the return flight Condor seriously damaged my large Rimowa suitcase.

The worst part was the way the damage was handled: despite providing all evidence, Condor’s service partner offered me only a €46.90 voucher as “compensation” for a premium suitcase that originally cost several hundred euros.

I now have to pursue the case through formal complaints and possibly the SÖP dispute resolution service to get a fair payment.

This experience showed me how little Condor cares about customers or their belongings.
I will never fly Condor again and cannot recommend them to anyone who expects responsible treatment and basic fairness.

The worst thing that can happen to you in 2025, in the part of the globe that isn't at war or suffering from famine or epidemics, is having your partner left waiting for a new flight for a WHOLE DAY in the Baku airport (Azerbaijan) because she doesn't have a visa to enter the country, given that the plane from Bangkok to Frankfurt was forced to land there due to unforeseen circumstances. I have no words...

A terrible experience with Condor. At check-in I was told that my second checked bag did not appear in their system, even though I had already paid for two checked bags and had written confirmation. Instead of fixing the issue, staff forced me to pay for a nonexistent carry-on bag—which I didn’t even have—claiming it was cheaper than a checked bag. They promised I would get a refund later, but that never happened. To make matters worse, I later received an email stating that from their point of view everything was “fine,” because I had supposedly paid for a carry-on I never purchased before check-in.

It is unacceptable to pay for a service you never used and then be denied a refund. Zero professionalism, zero respect for the customer.

I flew with Condor I don't recommend it to anyone the food is disgusting the breakfast is disgusting the seats are narrow if you ask for a beer you have to pay for it, Dr Pilolli Saverio

I purchased an additional 46 kg baggage allowance from Condor Airlines, on top of my tickets. Before buying, I specifically asked: “I will add 3 more suitcases, about 20 kg in total. Do I need to do anything else?” The call center confirmed: “No, nothing else is needed. On our connecting flights, extra baggage for long-haul flights must be purchased through the call center.” Based on this information, I paid €100 for the extra baggage.
However, when I arrived at the airport, the staff told me that they could not see the payment for the extra 23 kg baggage in the system and that I needed to pay again. Since there were 2 of us traveling, we had a total baggage allowance of 23 + 23 + 23 = 69 kg. The staff insisted, “You have to pay here, and later you can request a refund.” I asked them to speak with the call center, but they refused, understandably, as it was not their job. I then contacted the call center myself. They reassured me, saying, “This is a common issue. Please make the payment now, we will open a complaint record and you will be refunded.”
Trusting Condor Airlines, I made the additional payment. Unfortunately, the response I later received was deeply disappointing. I was told that the airport staff had entered our luggage as “extra hand luggage” instead of “extra checked baggage,” and therefore, I would not be eligible for a refund.
This situation is truly unacceptable. We were left helpless and essentially deceived by Condor Airlines. In the end, we paid €350 instead of the €250 that should have been required for our baggage.
I absolutely do not recommend this airline. Do not make any advance purchases from Condor Airlines.

I am writing this review to warn other travelers about the unacceptable and traumatic experience my family endured with a Condor Airlines employee at Miami International Airport (MIA) on Friday, August 29, 2025. This was not a customer service issue; it was an act of verbal abuse and assault.

My family, including my 14-year-old daughter who requires a wheelchair, was seated in a designated disabled area. We were not flying with Condor.

An employee from the Condor check-in desk for flight DE2045 approached us and, from the very start, was rude and confrontational.

He questioned our right to be in the disabled area, however he did not ask any other passengers of which there were many. he said my husband our daughter could sit there but not him.
My husband stated he will happily give up the seat for anyone who needs it but asked the employee why he had not asked anyone else.
The employee became angry and said my husband had to leave the disabled seating area. To which my husband responded he would not as our daughter is a child and we would not leave her to sit else where but that we would stand with her.

When my husband tried to reason with him, the employee told him to "f*** off" my husband then asked for his name and to speak to the manger. the employee stated he was the manager and refused to give his name. and continued his aggressive verbal abuse shouting that my husband needed to be "shamed" for sitting with our daughter

The situation escalated to physical violence when my husband attempted to take a photograph of the employee's ID as he refused to give his name and claimed he was a manager. The employee physically assaulted my husband, knocking his phone out of his hand and causing it to be thrown across the floor. The employee then grabbed my husband's drink bottle and slammed it into a bin. My husband then walked away and the employee called him a "f****g idiot.

This entire ordeal was witnessed by numerous passengers, including families and children. Several other travelers approached us afterward to say they had also received poor treatment from the same employee, confirming this is a pattern of behavior. The employee's threats to call the police and to "discuss with Air France" were baseless and purely for intimidation.

My daughter was left shaken and upset by this terrifying ordeal. The lack of humanity and complete disregard for the well-being of a family traveling with a disabled child is shocking.

This employee's behavior not only reflects on the airline but is also a clear violation of disability law. We are pursuing a formal complaint with the airline and the U.S. Department of Transportation.

In condors formal response, Condor's Customer Relations representative, lied repeatedly to cover for their employee.

They claimed the police were called and that my husband and i refused to be interviewed. This is a complete fabrication for which we have witnesses who can corroborate this . The police never attended the scene. The employee's threat to call them was an empty bluff, a fact confirmed by the lack of any official police report.

They stated their employee's behavior was "correct under the circumstances" and that my husband was the one who was aggressive. This is a disgusting and false claim. I have a photograph of the employee just moments before he assaulted my husband, and numerous witnesses approached us afterward to say they had also experienced aggressive behavior from the same person.

They failed to address that employee's behavior was a grave breach of professional conduct and a direct violation of the Air Carrier Access Act (ACAA). The employee discriminated against my family and subjected us to harassment and physical assault based on my daughter's disability and our need to use a designated disabled seating area. His actions are in direct conflict with the rights of disabled air travelers to be treated with dignity and respect, as outlined by the U.S. Department of Transportation

Condor's email makes it clear that they are more concerned with protecting a violent and abusive employee than with taking responsibility for their actions. Their attempt to gaslight and victim-blame my family is appalling.

Do not trust this airline to treat you or your family with dignity and respect, especially if you have a disability. Their official policy appears to be a willingness to lie and deny the facts to avoid accountability

One of the worst airlines ever
Staff = 0
Service = 0
Quality = 0
Go walking and don’t use this airline
👎👎👎👎👎👎

Deutsch (German):

Unsere Erfahrung mit Condor war absolut enttäuschend und frustrierend. Auf unserem Hinflug wurde unser Gepäck verspätet geliefert. Condor konnte es nicht rechtzeitig zustellen, was sehr ärgerlich war.

Beim Rückflug kam dann die nächste Katastrophe: Wir wollten unser Aufgabegepäck rechtzeitig online über die Condor-Website buchen, wo es günstiger ist. Doch die Website war kaputt und ließ es einfach nicht zu. Weder über den Kundenservice noch telefonisch war Hilfe zu bekommen. Am Flughafen wurden wir dann gezwungen, 180 US-Dollar für dasselbe Gepäckstück zu bezahlen. Das ist reine Abzocke.

Zusätzlich kam unser Gepäck nach dem Rückflug auch noch beschädigt an – mit defekten Rollen und einem Riss im Koffer.

Alles in allem: verspätetes Gepäck, überhöhte Zusatzgebühren durch eine nicht funktionierende Website, mangelhafter Kundenservice und beschädigtes Gepäck. Für uns steht fest: Nie wieder Condor.

English:

Our experience with Condor was absolutely disappointing and frustrating. On our outbound flight, our baggage was delayed. Condor failed to deliver it on time, which was extremely inconvenient.

On the return flight, the next disaster followed: we tried to book our checked baggage online in advance, where it is cheaper. But Condor’s website was broken and would not allow it. Customer support also couldn’t help us, neither online nor by phone. At the airport we were then forced to pay $180 for the same baggage. This is nothing short of extortion.

To make matters worse, when our bags finally arrived after the return flight, they were damaged – with broken wheels and a crack in the suitcase.

All in all: delayed baggage, unfair extra fees due to a broken website, unhelpful customer service, and damaged luggage. For us it’s clear: never again Condor.

I had a small dog with me (3.5kg Yorkie) that was booked on the flight 2 months before the departure. The cost for a dog in Zone 5 (Canada-Europe) is 100eur. I was denied boarding until I paid 160 eur, I complained but they said pay first, complain later. Its been 3 weeks since I've been trying to resolve the overcharge. Their customer service keeps saying that my dog was overcharged because he was over 8kg, even thought dogs over 8kg cannot even enter the cabin!!! Insane! Avoid at all cost!!! This company should be banned in Canada/North America

Worst service ever- the app never works, i cant check in, i cant change my flight even though thats why i purchased eco premium. Dont fly with that airline!!!!! Its insanly frustrating

My experience with Condor has been absolutely exhausting.

My connecting flight with Condor from Frankfurt to Cancún (originally scheduled around 12:30) was later rescheduled to 10:55. Meanwhile, my inbound flight with Lufthansa from Copenhagen is scheduled to land at 11:30. In other words, Condor knowingly sold me an impossible connection and now refuses to reroute me.

I booked a flight directly through their website from Copenhagen to Cancún via Frankfurt on January 1, 2026, yet Condor refuses to take responsibility for their own booking. They simply removed the Copenhagen–Frankfurt leg from my contract and are now acting like this is my problem and responsibility, despite the fact that the issue is entirely caused by their schedule change.

To make matters worse, their customer service is a nightmare. The wait time is over 5 hours, and once you finally get through, their agents keep hanging up mid-chat. The behavior is childish, disrespectful, and downright unprofessional.

I even provided Condor with two perfectly reasonable rerouting options on the same day (via Zurich or Paris) that would have gotten me to Cancún on January 1, 2026, as planned. Instead of honoring their legal obligations, they flat-out refused to help.

At this point, Condor feels like a scam company—happy to take your money, but unwilling to provide the service you paid for or respect your legal rights as a passenger.

If you value your time, your money, and your sanity, do not book with Condor.

Feel free to reach out again, my bookingnumber: 12843710

2500 euro taken from the card, no reservation, after calling the info line, the arrogant lady told me that there was no flight and I had to buy it separately, so why do they show multi flights on the website if they can't fulfill them. To this day, the money has not been fully refunded.away from such an airline!!!!!

Absolutely horrible on flight service, on my flight way back from Cancun, the in flight workers were so so unfriendly. I asked for water when I went to the back of the plane. The lady said there is water on the table but it was sparkling so I just asked for still water, she sighed and acted like I committed a crime. No smiles nothing