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Conisterbank Reviews 

270
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and local branch team for being extremely friendly, helpful, and supportive throughout the entire borrowing journey. People highlight that the loan and account setup processes are exceptionally fast, smooth, and straightforward from start to finish. Reviewers note that representatives are very responsive, knowledgeable, and always ready to explain everything clearly to make things easy. However, some customers also noted issues with communication delays, long waiting times on the phone, and frustrating automated phone systems. A few consumers also mentioned experiencing slow responses regarding application processing, having to chase updates, and receiving unanswered emails.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Service

Clients share positive opinions on service, highlighting an easy, fast, and smooth process from initial... See more

Customer service

Customers report positive experiences with customer service, praising staff for being friendly, efficient,... See more

User experience

Consumers find the user experience to be largely positive, highlighting a seamless and straightforward... See more

Response time

People report positive experiences with response times, noting that online applications are easy to complete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online application is super easy to complete and get a response straight away. If referred, will have a response within 48 hrs. Kept updated the whole way through the process, and funds received in gr... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, but my above and experience with Conister needed the praise. Andrew Moody helped me through a major hassle of separating loans that I had jointly. He had to drawing up mu... See more

Company replied

Rated 5 out of 5 stars

As always, my experience with Conister was fantastic. The service is always so fast and friendly. I normally deal with Lee Gale, however he was away on annual leave this time so Andrew Moody took ov... See more

Company replied

Rated 5 out of 5 stars

I didn't want to rely on local postal service so called into branch to arrange what I required. This was received politely & courteously, & effected at the correct time. Checking later on the on-li... See more

Company replied


Company details

Written by the company

We offer financial solutions across the Isle of Man and the UK, helping customers achieve their goals with trusted, flexible banking services. With a legacy of trust dating back to 1935, Conister Bank is proud to be an independent institution committed to personal service and long-term relationships. Our expertise covers a wide range of financial products designed to support both individuals and businesses. We provide personal and business finance, high-interest savings options, SME and corporate lending, asset finance, mortgages, bridging loans, block discounting, and secured credit facilities. At Conister Bank, we believe in more than just transactions - we believe in partnerships. Our customer-first approach means we take the time to understand your ambitions and provide the financial support that makes a real difference. Whether you’re planning for the future, growing your business, or navigating new opportunities, we’re here to help you succeed.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

270 reviews

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4.6

All reviews

(270)

256 reviews in the last 12 months

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Rated 5 out of 5 stars

Always able to talk with a human being

Always able to talk with a human being. They are very helpful and give good service

May 27, 2026
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Reply from Conisterbank

We're so glad to hear our team were able to help - that’s exactly the standard we aim to deliver!

Rated 5 out of 5 stars

Honesty and integrity go a long way

Lee explained the product in detail, and I could not fault his honesty and integrity. He made sure that I was comfortable and in no way out of my depth. The absolute best financial experience I've ever had.
The loan was well informed, easy to navigate and the web portal was well written and easy to follow.
10 out of 10 from me.

May 25, 2026
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Reply from Conisterbank

We are so pleased to hear about your excellent experience with us. We truly value your kind words and will make sure that your feedback is passed on. Thank you for your wonderful review!

Rated 5 out of 5 stars

Be honest when applying for a loan

All the questions are easy to understand plus the website is very good and straight forward ,I’m so pleased how quickly I received a respond from my Loan application . The service of Conister Bank is excellently.

April 27, 2026
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Reply from Conisterbank

We're so pleased you found our process easy to understand and our website straightforward. We appreciate your kind words!

Rated 5 out of 5 stars

Able to speak to Someone at the…

Able to speak to Someone at the reception desk who was helpful and knowledgeable. My main Bank Lloyds do not want you in the branch and make everything as difficult as they can.

May 19, 2026
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Reply from Conisterbank

We're happy to hear our team was helpful and knowledgeable! We appreciate you sharing your positive experience with us.

Rated 5 out of 5 stars

Excellent service !!

Excellent service !!
Happy customer

May 15, 2026
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Reply from Conisterbank

We're pleased to hear this! Thanks for choosing Conister Bank.

Rated 1 out of 5 stars

Not very helpful at reception

Not very helpful at reception , wanted to go through the form and the lady said it’s all ok, I wasn’t happy with her response as my investment is in the bank, left feeling a little confused as to why she didn’t want to go through the form, I said are we doing it here she said yes , took a glimpse and said it’s fine….. the next day I received a phone call from a man who asked me why I ticked the box twice.. I said I wanted to speak to someone and the lady said it’s ok.. any way the man was helpful and was apologetic towards my visit, he then went through the form…

May 14, 2026
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Reply from Conisterbank

Thank you for taking the time to share your experience with us.

We’re really sorry to hear that your visit left you feeling confused. That’s not the kind of experience we want anyone to have. You should feel confident and clear at every step.

It’s good to hear that the follow-up call helped and that everything was properly explained, but we appreciate that this should have been addressed there and then during your visit.

Thanks again for feeding this back to us, it really does make a difference as we continue to improve.

Rated 4 out of 5 stars

Easy online form to arrange finance

Easy to use online form to arrange finance. Quick response with decision. On approval eady to complete signature process

May 12, 2026
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Reply from Conisterbank

We're so glad to hear our online finance process was simple and efficient for you. Thank you for your positive feedback!

Rated 2 out of 5 stars

They never do what they have say they…

They never do what they have say they will. For example they say they will send a confirmation email. it doesn't happen. You always have to chase them up.

May 7, 2026
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Reply from Conisterbank

Thank you for taking the time to share this with us. This is not the experience we aim to provide, and we understand how frustrating this can be when you’re expecting an update. Your feedback has been taken seriously and shared with the relevant team, who will look into this promptly. We’re always working to deliver an efficient, consistent service, so we’ll use this as an opportunity to review how we communicate and ensure everything is as clear and timely as it should be.

Rated 5 out of 5 stars

Very pleasant people to talk to

Very pleasant people to talk to. Knowledgable and happy to help.
Online application is fast , easy and efficient to complete

May 11, 2026
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Reply from Conisterbank

We're so glad to hear that you found our team helpful and the online application efficient. Thanks!

Rated 5 out of 5 stars

Investing with Confidence in Conister.

We have always found Conister Bank to be very efficient, with courteous staff members, and, above all, very easy to deal with. As older investors we find that nothing is too much trouble for them.

May 6, 2026
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Reply from Conisterbank

We're so happy to hear this kind feedback about our team. It's great to know we can assist you efficiently, and we'll make sure your appreciation is passed on. Thank you!

Rated 5 out of 5 stars

Fast, same-day loan "Recommended"

I applied for a loan with Conisterbank last Friday and couldn't be happier with the experience.
The online application form was well laid out and straightforward to complete — no confusing questions or unnecessary steps. From submitting the application to the funds landing in my account took just a few hours, all on the same day. Fast, reliable, and no issues whatsoever.

Highly recommended.

May 8, 2026
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Reply from Conisterbank

This is brilliant feedback! Thank you for taking the time to share, we're really pleased you experienced a smooth onboarding process.

Rated 5 out of 5 stars

No waiting

No waiting, no hassle staff very friendly I would well recomend

May 6, 2026
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Reply from Conisterbank

We're happy you had a friendly, efficient experience. Thank you for your recommendation, it means a lot!

Rated 5 out of 5 stars

Excellent Service

Opening a bank account was a smooth process. The staff are very friendly & helpful. Customer services are easy to contact & any instruction in relation to maturing deposits are acted upon accordingly. I would highly recommend choosing this bank.

May 5, 2026
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Reply from Conisterbank

We appreciate your kind words regarding our customer service and how we handle maturing deposits. Thank you for recommending us!

Rated 3 out of 5 stars

On the whole I find your communications…

On the whole I find your communications work very well. I did have a problem setting up the e-mails to get the Tax Certificates for the year, but I got there in the end.

April 24, 2026
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Reply from Conisterbank

Thank you for taking the time to share your feedback. We’re really pleased to hear that our communications are working well, and we’ll certainly take your comments on board as we look to keep improving the experience.

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