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Conisterbank Reviews 

270
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and local branch team for being extremely friendly, helpful, and supportive throughout the entire borrowing journey. People highlight that the loan and account setup processes are exceptionally fast, smooth, and straightforward from start to finish. Reviewers note that representatives are very responsive, knowledgeable, and always ready to explain everything clearly to make things easy. However, some customers also noted issues with communication delays, long waiting times on the phone, and frustrating automated phone systems. A few consumers also mentioned experiencing slow responses regarding application processing, having to chase updates, and receiving unanswered emails.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Service

Clients share positive opinions on service, highlighting an easy, fast, and smooth process from initial... See more

Customer service

Customers report positive experiences with customer service, praising staff for being friendly, efficient,... See more

User experience

Consumers find the user experience to be largely positive, highlighting a seamless and straightforward... See more

Response time

People report positive experiences with response times, noting that online applications are easy to complete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online application is super easy to complete and get a response straight away. If referred, will have a response within 48 hrs. Kept updated the whole way through the process, and funds received in gr... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, but my above and experience with Conister needed the praise. Andrew Moody helped me through a major hassle of separating loans that I had jointly. He had to drawing up mu... See more

Company replied

Rated 5 out of 5 stars

As always, my experience with Conister was fantastic. The service is always so fast and friendly. I normally deal with Lee Gale, however he was away on annual leave this time so Andrew Moody took ov... See more

Company replied

Rated 5 out of 5 stars

I didn't want to rely on local postal service so called into branch to arrange what I required. This was received politely & courteously, & effected at the correct time. Checking later on the on-li... See more

Company replied


Company details

Written by the company

We offer financial solutions across the Isle of Man and the UK, helping customers achieve their goals with trusted, flexible banking services. With a legacy of trust dating back to 1935, Conister Bank is proud to be an independent institution committed to personal service and long-term relationships. Our expertise covers a wide range of financial products designed to support both individuals and businesses. We provide personal and business finance, high-interest savings options, SME and corporate lending, asset finance, mortgages, bridging loans, block discounting, and secured credit facilities. At Conister Bank, we believe in more than just transactions - we believe in partnerships. Our customer-first approach means we take the time to understand your ambitions and provide the financial support that makes a real difference. Whether you’re planning for the future, growing your business, or navigating new opportunities, we’re here to help you succeed.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

270 reviews

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4.6

All reviews

(270)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Satisfied

Courteous and efficient staff creating a casual business environment.

April 26, 2026
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Reply from Conisterbank

Thank you for sharing your positive feedback about our team and environment, it's great to hear!

Rated 5 out of 5 stars

Really impressed

Lee Gale couldn’t have been more helpful, providing a personalised package for us, bearing with is whilst we got our quotes and keeping in touch. The approval took no time at all and the money was in our account within 24 hours of us accepting the agreement.

April 27, 2026
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Reply from Conisterbank

We're very happy to hear this, and will make sure to pass on this kind recognition - it's exactly the experience we aim for. Thank you for your positive feedback!

Rated 5 out of 5 stars

Fast

Fast, efficient, great rate!
Easy application.

April 23, 2026
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Reply from Conisterbank

We appreciate your feedback! It's brilliant to hear about your efficient application process.

Rated 1 out of 5 stars

Bad experience

I got a loan for a motorcycle, after signing the loan I was given then motorcycle to then get harassed by the salesman saying the loan hadn’t been signed. After 2 calls to conister and a resign it had been sorted, a few days later I got another email saying the price was wrong and I had to redo the contract. Bad experience and will not be using again

March 28, 2026
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Reply from Conisterbank

Thank you for your feedback, and we’re sorry your experience didn’t meet expectations. It appears there may have been missing documentation required by the dealership to progress the application, which can lead to delays. We’d welcome the chance to understand this better and follow up with our Vehicle Approved Partner. Please contact us at info@conisterbank.co.im.

Rated 5 out of 5 stars

Helpful and efficient staff

Helpful and efficient staff. Quick decision.

April 21, 2026
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Reply from Conisterbank

We're very glad to hear that you found our team helpful! Thanks for sharing.

Rated 5 out of 5 stars

Easy

Easy, friendly, professional, fast decisions and rapid transactions

April 16, 2026
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Reply from Conisterbank

Thanks for your positive feedback, it means a lot to us!

Rated 5 out of 5 stars

Do not hesitate in contacting Conister

Do not hesitate in contacting Conister. They are absolutely fantastic. They are always there in times of need, never judge you and genuinely they want to help. They don’t make it difficult, they give the best rates around and care more than you think. Special mention to Andrew Moody, top guy who has helped me more than once.

April 15, 2026
Unprompted review
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Reply from Conisterbank

We're happy to hear that you had such a fantastic experience! It's great to know that we could provide the support you were looking for. Thank you for your positive feedback.

Rated 1 out of 5 stars

Applied on line was told it was…

Applied on line was told it was approved and would have the money in two days, after a week still no money went to your office was told sorry it had been put in the wrong folder and I would have it the following day but still nothing. I phoned the office and was told I now have to provide a statement. But i don't receive statements so I had to go to the office and try to work out how to forward it from on line banking, I have been very busy in work and it's not always easy to get the time which is why I applied on line. I was told the statement is to prove what account the money is coming out of but I have had a number of loans with you in the past from the same account and never had a problem .

April 10, 2026
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Reply from Conisterbank

Thank you for sharing your experience.

We’re very disappointed to hear about the delays and inconvenience you’ve described, particularly after applying online and being given clear expectations. This is not the experience we aim to provide, and we fully understand your frustration.

Your feedback has been taken very seriously and has been shared with the relevant team so the issues raised can be reviewed and addressed. As we can’t discuss individual cases publicly, we’d encourage you to contact our Customer Services team on 01624 694694 or email info@conisterbank.co.im so we can look into this further.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Helpful staff

Helpful staff, quick to respond, polite, friendly and knowledgeable. My application was handled very well. This was my second positive experience with Conister Bank. Thank you!

April 10, 2026
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Reply from Conisterbank

This is the customer experience we aim for! Thank you very much for sharing this positive feedback and acknowledging our team.

Rated 5 out of 5 stars

Absolutely first class service at…

Absolutely first class service at Conisterbank very quick and efficient. Would highly recommend to everyone I know. Very helpful and friendly.

April 10, 2026
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Reply from Conisterbank

We're so glad you found our team helpful and friendly! Thanks for your kind recommendation, it's brilliant to hear.

Rated 5 out of 5 stars

Excellent service

Prompt, professional and courteous administration and result. Direct, personal contact to amend minor detail, done right away. Fabulous!

March 20, 2026
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Reply from Conisterbank

We're very happy to hear that you received a prompt, professional, and courteous service! Thank you for taking the time to let us know.

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