Console Clinic Reviews 

288
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Downloaded a virus on my phone. Console clinic sorted it out straight away. Excellent service. Wouldn't except payment.

Rated 5 out of 5 stars

I had a problem with my laptop and took it to the Console Clinic in Elm Park. It was explained they would carry out a diagnotic check and contact me. I was contacted after the diagnostic was carried... See more

Rated 5 out of 5 stars

I needed to get a Xbox Series X HDMI port replacement done. They contacted mid repair to offer a cleaning service on the internal system to prevent overheating which was a great additional ser... See more

Rated 5 out of 5 stars

Console clinic in Em Park is a fantastic local business. We have used their services on many occasions and always get 5 star treatment. The whole team are young and motivated as well as being extremel... See more

Company details

  1. Phone Repair Service
  2. Gaming service Provider

Written by the company

Console Clinic Limited. Screen Repair Specialist Apple Certified iOS Technician Console Repair Expert Micro Technician NO FIX NO FEE Warranty on all repairs We Buy & Sell.


Contact info

4.9

Excellent

TrustScore 5 out of 5

288 reviews

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No recent history of asking for reviews

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4.9

All reviews

(288)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely friendly staff

Visited the branch in Elm Park to get my iPad battery replaced, great friendly staff and excellent service, my iPad is now like brand new for £40! Thank you Console Clinic can highly recommend

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Friendly and professional staff who took the time to explain options. Highly recommend.

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience

Have heard lots of good feedback locally and took my partners phone to be fixed.
The lady who served me was very knowledgeable and very helpful. The phone was ready in an hour!! All fixed and new again!! Cannot recommend them highly enough. Thank you so much xx

January 18, 2022
Unprompted review
Rated 5 out of 5 stars

Completely impressed with console clinic fantastic work would highly recommend

Completely impressed with console clinic done a fantastic job to a fantastic standard and a reasonable price the staff and technician in the shop knew what they were talking about they replace a complete new back on my Huawei p30 Pro new edition because I had a problem with the camera because there was some sort of smashes on the back of the glass on the inside of the glass case rectified that problem and now I can take smudge free photographs would highly recommend 5-star all the way it was a pleasure to do business with and highly recommend this console clinic company regards Ronnie

January 10, 2022
Unprompted review
Rated 1 out of 5 stars

I took my sons X box to get the USB…

I took my sons X box to get the USB port replaced. They said they would try to get it done within two days. After two days I called them to see if it had been done. They said it hadn’t but if I paid double the price ( £200) they would get it done that day. I refused this outrageous offer as I thought they were taking the mick. I picked the X box up unfixed. I took it elsewhere who fixed it within two days at less than half the price £45).

January 6, 2022
Unprompted review
Console Clinic logo

Reply from Console Clinic

Hi,

Firstly happy new year! Thank you for your feedback,

However just for the audience to clear up your review,

Firstly your Xbox Series X required a new HDMI port (not usb) as to which our service is £99.95incl vat. You bought your xbox instore for repair on the 23/12/21 at 10:09am, as to which you was quoted 72 hours, we are extremely busy 365 days of the year, however this time of year is always extra busy, you was fine with the timeframe quoted, however you then rung the store in less then 24 hours later requesting if it had been done, we mentioned that we are still within our quoted timeframe as to which you demanded it to be completed on christmas eve otherwise you will take it back unrepaired. Our staff member then advised you on our VIP(very impatient person) service this is double the quoted price and completed the same day which hundreds of customers understand this service and have used it, as we keep it fair to those who have booked in it before you, but no different to fastrack at thorpe park if you want to be done quicker then everyone else then you pay the price. You instantly refused well within your rights too without hearing us out as to why we dont like offering this service but is a service we offer.

Our technician had wanted to make a start and help to ensure it was done for you before christmas despite our quoted timeframe, but a unprofessional attempt was made on the console which resulted in damaging screws as to which to use the correct equipment to rectify mistakes + the repair would not of been completed within your demanded timeframe.

We apologise you feel this way and we apologise for sticking to what we promised.

We hope you have a fantastic year.

Regards

Rated 5 out of 5 stars

Great Experience

My first time using console clinic after having my charger snap in my iPhone. Lovely staff. Quick service. And all solved in 15 mins for a reasonable price. Thank you :) x

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

Had a laptop repaired at the console…

Had a laptop repaired at the console clinic recently after being quoted 666 pounds by currys at lakeside even though it was only 4 months old .
Console clinic repaired it for 75 pounds I would use them all the time now

November 20, 2021
Unprompted review
Rated 4 out of 5 stars

2nd time we have used Console Clinic

2nd time we have used Console Clinic. Repair is fine happy with that side of the business. The only issue I have is having to chase for updates each day. Would have been much more efficient if I had an update on progress as the status of repair changed. I just get told some one will call you today and it never happens.

November 16, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Excellent, friendly and fast service. Very happy with the speed with which my iPhone was repaired and even more happy with the price as Apple would have charged me roughly 3-4 times the amount, for exactly the same repair! Would definitely recommend and would use again 😊

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

This the 3rd time I've used Console…

This the 3rd time I've used Console Clinic, the first 2 times turned out to be for very minor problems with my phone, but I only know that because they were honest with me, they did a 5 minute repair while I waited, and didn't even charge me! This time my i-phone needed a new battery, I left the phone with them for about an hour and it was done, £30. Polite efficient and friendly service for very fair prices.
I would happily recommend them.

October 26, 2021
Unprompted review
Rated 4 out of 5 stars

Broken screen

Very helpful staff changed my wifes broken screen but after repair the screen was freezing went back to shop and told them the issue they put another screenon the phone all ok now but they very helpful would recommend first class

October 23, 2021
Unprompted review
Rated 5 out of 5 stars

Dropped off my sons 'old'phone which…

Dropped off my sons 'old'phone which they were able to replace the screen on thankfully, not only were they so reasonably priced, the service they provided was professional, efficient and friendly. Would 100% recommend anyone to use these guys.

October 23, 2021
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. Had xbox around 3 weeks, no communication at all had to chase up the people on the phone were incompetent not even knowing if they had the item!!! One minute they were putting new hard drive in next the xbox is non repairable baring in mind we bought it from them less than a year ago. Would never use again

September 22, 2021
Unprompted review
Rated 5 out of 5 stars

Laptop sorted

My laptop was overheating as the fan didn't work and I also kept losing WiFi connection.
Console clinic sorted it all out and very quickly for a very reasonable charge.
Would highly recommend.

March 29, 2021
Unprompted review
Rated 5 out of 5 stars

I broke my iPad Air last year

I broke my iPad Air last year, the quotes for repairs by other companies were ridiculous. I had read several positive reviews about the console clinic so was happy to discover one just opened in my town. I took my iPad there on Friday diagnosis made by Sunday, no nonsense, honest and fair price and extremely reliable. Within 3 days diagnosed repaired and return for less than half the price quoted by other companies. I truly was not disappointed Highly recommended.

February 9, 2021
Unprompted review

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