Console Clinic Reviews 

288
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Downloaded a virus on my phone. Console clinic sorted it out straight away. Excellent service. Wouldn't except payment.

Rated 5 out of 5 stars

I had a problem with my laptop and took it to the Console Clinic in Elm Park. It was explained they would carry out a diagnotic check and contact me. I was contacted after the diagnostic was carried... See more

Rated 5 out of 5 stars

I needed to get a Xbox Series X HDMI port replacement done. They contacted mid repair to offer a cleaning service on the internal system to prevent overheating which was a great additional ser... See more

Rated 5 out of 5 stars

Console clinic in Em Park is a fantastic local business. We have used their services on many occasions and always get 5 star treatment. The whole team are young and motivated as well as being extremel... See more

Company details

  1. Phone Repair Service
  2. Gaming service Provider

Written by the company

Console Clinic Limited. Screen Repair Specialist Apple Certified iOS Technician Console Repair Expert Micro Technician NO FIX NO FEE Warranty on all repairs We Buy & Sell.


Contact info

4.9

Excellent

TrustScore 5 out of 5

288 reviews

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No recent history of asking for reviews

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4.9

All reviews

(288)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Factory sealed vita dust under screen

I had a brand new ps vita fresh out of the factory seal that had dust under the screen. I sent it in and spoke to Emily & Kyle who took exceptional care and reassured me they would get it back to me in the brand spanking new condition it arrived. Kept me informed and dealt with it professionally and swiftly.

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

This is the IT repair centre you have been looking for

My previous experience with IT repair centres has been hit and miss. Some jobs were good, many weren't. After years of experiencing inflated IT repair bills, incomplete jobs, outright scams and the odd belligerent and even creepy technician, I'm so glad I found the Console Clinic. They are professional, cheaper than others, demonstrated a lot of integrity in helping resolve an issue, friendly and, most importantly, their work is top notch.

Very highly recommended!

July 13, 2022
Unprompted review
Rated 5 out of 5 stars

I took mine and my kids ps4 in for…

I took mine and my kids ps4 in for service. The staff were very helpful and friendly. Both consoles are now completely silent. Fast and reliable service will definately use console clinic for my repairs.

July 9, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company. My sons phone screen smashed and he was very upset so I took the phone to console clinic in Elm Park at 1730 (closed at 6) to ask them if they could fix it. Seeing that my son was upset, they fixed it there and then and closed the shop slightly late so he could have the phone straight back. Amazing price and even better service. This is now my go to shop. Thank you to the staff that saved the day

June 11, 2022
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Worst customer service. Never experienced anything like it. Get better treatment from a dog.

Also total money grabbers.
Maybe because I wasn't white. Didn't feel my services was needed.

UPDATE.!!!!!
Thanks for the amazing reply. I have also called Console Clinic to explain the situation.

I was pushed aside for a different customers who came in after me.

Fully lied on his reply. The store was empty when I arrived.

For the money grabbing Nintendo do health checks for free. And they charge £10. Just to look at your equipment.

The reply was also left by the director of the company who needs to take up a customer service course.

Maybe train your staff.

May 7, 2022
Unprompted review
Console Clinic logo

Reply from Console Clinic

Hi JK, it seems as though your unjustified review on google wasnt enough that you felt the need to extend your views on a different review platform.

Firstly, i find your comment very disrespectful as you was impatient enough to not wait in a queue, but find the time of your day to leave 2 reviews. From the moment of you stepping foot in the shop and stepping out was exactly 5 minutes and 11 seconds, during this time you was seen too, explained the diagnostic procedure and was told that someone will be with you shortly once the current customer had been dealt with, your lack of patience has nothing to do with your ethnicity. Every customer is treated the same, and after seeing the other reviews you have left such as Starbucks westfield, low star review because they "was busy" shows the level of respect you have towards companies.

As stated, we would of been happy to accommodate the repair, however after this very naive comment we no longer want your custom.

Have a lovely day.

Rated 5 out of 5 stars

Quick and Successful fix

Took my computer in when it was failing to power on, and it was back within a week. I was kept up to date on what was happening with repairs, and the staff were all very helpful. Overall would highly recommend.

April 24, 2022
Unprompted review
Rated 5 out of 5 stars

Really helpful staff

Really helpful staff. I broke my Dell XPX 13 screen arrgh! Console Clinic were able to advise as to the part required and fitted the genuine Dell replacement within the week. All back working good as new. Thank you Console Clinic and would highly recommend.

March 6, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service.

We're others fail this company is thriving forward.
Repaired chrome book and kept me informed on progress.
Hats off to you Kylie 👏 .

March 1, 2022
Unprompted review
Rated 5 out of 5 stars

Repair of liquid damaged MacBook

The staff at Console Clinic have been great with the repair of my liquid damaged MacBook. From sourcing the part from the US to restoring the data, everything has been exceptional.

Highly recommended

February 16, 2022
Unprompted review
Rated 2 out of 5 stars

The girl who served me was lovely

The girl who served me was lovely. However, the screen replacement costed more than it would to sell my phone and when they first replaced my screen it was too small, impacting the functionality of my phone. On warranty they did replace my screen for a bigger size.

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Daughter's Dell laptop screen failed

Daughter's Dell laptop screen failed, she urgently needed for GCSE revision. Diagnosed, replaced and checked by the end of the afternoon - very good price. Overall excellent service, knowledgeable staff and very helpful - would recommend and use again.

February 2, 2022
Unprompted review

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