The usual high standard of service from Consols Oils. Friendly, no hassle booking and a good price. Plus, of course, the ever-friendly and efficient Jon doing the delivery. Highly recommended.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very stupidly I ran out of oil and had no heating, I was afraid it may take a while before I could get a delivery to Lizard but after explaining my dilemma to Sue she said she would see what she co... See more
Am a new customer, and not having had consols visit my property, I gave a thorough description and photos of my tank and it's location, the driver was able to find it and ring once there to check. Th... See more
I fully recommend Consol Oils. I have been dealing with Chris and he was super friendly, and helpful and the delivery of oil was really quick. The driver was also really friendly. Superb customer serv... See more
Company details
Information provided by various external sources
We cater for both commercial and domestic fuel oil supplies, difficult access deliveries and narrow Cornish roads are no problem for our fleet of mini tankers. We also supply Road Diesel, Red Diesel (Gas Oil) and Kerosene fuels from our depot in St Day.
Contact info
Plots 3 – 6 United Downs Industrial Estate, St Day, TR16 5HY, Redruth Cornwall , United Kingdom
- 01209 820274
- sales@consolsoils.co.uk
- www.consolsoils.co.uk
4.3
Excellent
228 reviews
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m pleased to say that after avery…
I’m pleased to say that after avery long delay when I was stressed and afraid to use what little I had during a very cold spell with family and friends here.
Also I am sure I paid an exorbitant price as the price of oil went through the roof since my order
Customer no 5302158.
April 8, 2026
Unprompted review
Are Consols still in business
Are Consols still in business? Left 2 messages no reply
March 31, 2026
Unprompted review
Reply from Consols Oils
Hi Derek,
Yes, Consols Oils is still very much in business. We’re very sorry for the lack of response — demand has been exceptionally high since the conflict in the Middle East began five weeks ago, which has affected our ability to answer calls promptly.
If there is anything you need, please email your account number and/or delivery address to feedback@consolsoils.co.uk, and we’ll investigate and respond as soon as possible.
Thank you for your patience.
Best regards,
The Consols Oils Team
The delivery driver was pleasant and…
The delivery driver was pleasant and chatty, even though there was abit of a wait to get the oil delivery due to world issues, the company honoured the price on day of order, so i am very happy with all.
March 2, 2026
Great delivery
Mike I think his name was , the delivery driver was great, a credit to your company. Please Thank him again from us.
March 23, 2026
Oil delivered late.Not helpful when…
Oil delivered late.Not helpful when chased up delivery
January 22, 2026
Reply from Consols Oils
Hi Vincent,
Thank you for your feedback. We are very sorry that your oil delivery was delayed and understand how frustrating this must have been. We’ve been extremely busy recently, which unfortunately has contributed to delays.
We would like to send you something as a gesture of apology. Please email feedback@consolsoils.co.uk with your account number and/or delivery address so we can arrange this for you.
We sincerely apologise for the inconvenience and appreciate your patience.
Best regards,
The Consols Oils Team
Very stupidly I ran out of oil!
Very stupidly I ran out of oil and had no heating, I was afraid it may take a while before I could get a delivery to Lizard but after explaining my dilemma to Sue she said she would see what she could do and phone me back. I was delighted when she said she said next day. The oil has been delivered and John the driver could not have been nicer.
Excellent friendly service, I could not be happier and will make sure I never run out of oil again.
Melanie
February 18, 2026
Unprompted review
Service is always friendly and reliable.
Service is always friendly and reliable; website simple to navigate. Jon is always helpful and kind.
January 20, 2026
Kept us well informed re delivery
Kept us well informed re delivery, although delivery a day late due to tanker breakdown.
I would recommend this firm
January 20, 2026
Late delivery
Late delivery; difficult to get you to top the tank up unless I let you apply for a credit reference - never an issue before.
January 19, 2026
Reply from Consols Oils
Hi Terry,
Thank you for your feedback. Please accept our apologies for the late delivery.
Regarding the credit reference, we only perform a credit check for customers paying via direct debit, so we’re not sure what is being referenced here. If you could email your account number and/or delivery address to feedback@consolsoils.co.uk and explain the situation in a little more detail, we will be happy to take a closer look and address it.
Kind regards,
The Consols Oils Team
Timely and excellent service
Timely and excellent service. Much appreciated!
January 24, 2026
Unprompted review
A little disappointed
Our sensor broke and we unfortunately ran out of oil… with low temperatures and two children under 3, we purchased an emergency delivery at extra cost.
We called the next day to see if the delivery could be scheduled any sooner than 7 days away just to be told that our order hadn’t been processed yet so they couldn’t do anything to help.
We were so desperate (house dropped to 13 degrees and no hot water) that my partner purchased 100L of Consol’s forecourt directly.
Our order was then delayed by another two days and eventually arrived 9 days after we placed the order but no mention of any refund for the extra we paid for emergency delivery.
Fairly disappointed and unlikely to use again.
January 1, 2026
Reply from Consols Oils
Hi Kat,
Thank you for taking the time to leave your feedback, and I’m very sorry to hear about your experience — especially given the circumstances with low temperatures and young children in the household.
I’ve passed the information you’ve shared on to the team, and someone will be in touch with you directly to discuss this further and provide a resolution.
In the meantime, if there is any additional information you’d like to share, please feel free to email us at feedback@consolsoils.co.uk.
Thank you again for bringing this to our attention.
Kind regards,
The Consols Oils Team
A fine Supplier with good people
A fine Supplier with good people. Could always sharpen prices!
January 6, 2026
Unprompted review
Excellent service as always
Excellent service as always. Delivery driver helpful and polite. Delivery time good even.
December 28, 2025
good service as always
December 21, 2025
Everything.
December 11, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.