Construction Helpline Ltd Reviews 1,373

My experience with the course was great once mr. Jamie Hampshire got involved. I can’t thank him enough for his professionalism and quick responses. I recommend him as an assessor to everyone who is ready to start the course!!!

Georgi Georgiev

Multiple negative experiences.
I was originally told the wrong test centre which nearly caused me to miss the test.
I had my 2nd test cancelled due to technical errors, was told i would be contacted to rebook my test when the server was working, i was never contacted and called myself and got the test booked.
I am now awaiting my green cscs card i have been told 4 different time frames of when it will be delivered and all have passed.
i am now being told the card is being processed and will take up to next week even though i was told the card would be delivered on 4 separate dates.

Lives have been negatively impacted by the CEO Umer Mansoor not paying bills or wages. Candidates gave up valuable time and left frustrated and angry as did the trainers and assessors. I and others are persuing legal routes to close this down to save others from its harmful practices

Avoid this company at all costs, SCAM.

They will take your money with no intention of issuing a card

Paid for card on 5 nov and told test would be no later than the 7 nov so i could take test and start site contract 10 nov they never no test no response rude lost contract

It was a very good training.
I was surprised that the content of the course covered every aspects of the construction industry.
The assessor was tremendously helpful.

They are a sponsorship company that brings people from India to scam others in the UK. They will keep calling you until they get what they want — your money and your time. After that, they disappear and even make fun of you. They are not genuine and sell things they cannot deliver. I wish I had read a review like this before buying their courses.

If you are planning to buy a course in construction, always check the official CSCS website for trusted training partners.

It was a very good training with a World Class facilitator that is always willing to help.The Assessor gave a lot of encouragement too.

STAY AWAY⚠️!!!

I worked for them looking for my first job in the marketing industry back in 2024 as I was super passionate to get into this industry just after I left college at 17 years old.

They paid me late majority of the months.

And on my second final paycheck and last month working for them, they paid me nearly 1 month LATE - and gave me little to know communication the whole time - an extremely stressful time as you can imagine especially when no one is telling me when I will get paid.

They had one more paycheck the following month and after all of the hassle, paid me my final but nearly 1 week late.

They claimed that they weren’t paying me because I hadn’t returned a work laptop (but they never gave me the collection label for weeks) and I was always compliant and happy to return the laptop - also not paying an employee nearly 1 month late because they haven’t recieved a work laptop is ILLEGAL. Very illegal.

Absolutely frustrating. Poor, communication. Waste of money!

I did painting and decorating training with construction helpline,all the staff and tutors are very supportive.The style of teaching is very suitable for all special who is working.I recommend them for who want to upgrade their skills and get new path.

I had again soo much knowledge and skills in the industry. People like me are within the system that needs to make that major steps in they are carrier. In order to improve individually and the construction industry in whole. Thanks for the team identifying me.

Showed potential interest in a course but the phone calls and emails pressuring me to 'close off' the sale were relentless!!!
Unfortunately I won't be booking

Today 2nd of October still the calls keep coming!!! Unbelievable.
Sounds like you have issues with an overseas call centre

My path to my NVQ level 5 has been very satisfactory my tutor Ian edge has been very informative and encouraging and engaging which leads to a better learning experience and construction helpline have been a very professional experience

Review of NVQ Level 5 Construction Management with Construction Helpline

This is both a review and a heads-up for anyone thinking of doing this course — hopefully it helps someone.

I completed a government-funded NVQ Level 5 Construction Management course with Construction Helpline. The setup was meant to be straightforward: two months of evening classes, then complete written questions and upload evidence for your portfolio to achieve the qualification.

From the start, however, things felt disorganised. There was confusion about whether the NVQ was Level 5 or Level 6 — staff gave different answers, the documents didn’t match, and even the tutor wasn’t sure. As students, we had very little information about what to expect, which didn’t inspire confidence.

The evening lessons themselves were good — our tutor was friendly, supportive, and knowledgeable. Honestly, that was the only reason I gave this course even two star. But once the lessons ended, things quickly went downhill.

We were supposed to be assigned an assessor before the course finished, but months went by without one. No dates, no updates, and most of the time emails or calls went unanswered. This lack of communication became a theme throughout the course. We had been promised “constant support,” but in reality, we were left on our own to figure out the questions and evidence requirements.

When assessors were finally assigned, communication remained poor. Uploaded work often went unmarked for weeks. In our student group chat, nobody was hearing back, and progress stalled. It wasn’t until I repeatedly chased that I finally received an evidence list — something that should have been provided right at the beginning. By then, months had already been wasted.

The only way I managed to complete the qualification was through my own persistence and independent research online. Support from the provider was minimal at best, and non-existent at worst. to my knowledge, out of a group of around 30 students, only two of us managed to complete the NVQ, which says a lot. To make matters worse, they even changed our assessor mid-course without telling us who the new one was.

After passing, I ordered my black CSCS card through Construction Helpline. The confirmation said 7 days, but after waiting 2 months, I chased them and was told it would actually take 8 weeks. In reality, it took 4 months before the card was even ordered. Despite me confirming my new address multiple times, they still sent it to the wrong one, so the card was lost and I ended up paying for a replacement myself. At that point, I couldn’t face another round of chasing them for months on end.

In short:

If you want the qualification for free, this company can provide it.

Don’t expect support — you’ll need to rely on your own research.

Be prepared to chase constantly to get your work marked.

Consider ordering your CSCS card yourself, rather than relying on them.

Normally, I wouldn’t complain about something that’s free, but this course was government-funded, so the company was paid. With that in mind, the lack of organisation, communication, and support was unacceptable.

Good luck to anyone considering it — just go in with realistic expectations.

For the last 3 employees who we have needed to obtain CSCS cards we have had issues.
Staff pass the test, they have correct Level 1 H&S, all forms are completed and money paid, but they do not process the cards. Several phone calls and weeks pass and still nothing and staff are not able to get on site as the paper certificate telling them they have passed is only valid for 28 days. Everyone you speak to on the phone just says sorry but still doesn’t do anything. Totally unacceptable and not fulfilling what they are charging you for. Find another company!!!

easy and straight forward instrustions.
support was fantastic and made things easy

I've successfully completed my NVQ Level 5 in Construction Site Management and received my Black CSCS Managers Card, the team were helpful although out the process, big thank you to my lecturer Andrew.

The best panel for construction qualifications, very helpful they take their name Construction (help) line , I find all the help, very advance online system and follow up, good communication through email, website, phone call and even WhatsApp chat for solving any issues and answer and share any helpfull information, many thanks to all the team , student services, my Assessor Bernice Mensah, the IQA manager, the online lecturers.
Many thanks

Good customer service, helping me to set up my exam page
He took his time to sort me out properly and am happy