Consumer Cellular Reviews 13,889

This is a wonderful upgrade. We replaced our Ace 5G phones with these and are very satisfied at the speed and performance.

The reps were wrong or misunderstood the problem I was having, so it made more sense to stop trying to fix it and just get a new phone. For some reason, I wasn't able to find a phone with decent internal storage on the CC website until recently. A few months ago the phones listed didn't do what I needed them to do - have 4 times the internal storage.

Switching to Consumer Cellular from Xfinity Mobile was easy. Your company representative was very knowledgeable wich made the whole process seemless.

I was a customer of Consumer Cellular for 12 years. Most of my experience was fair up until I terminated our service with them. I always paid our bills on time. On 02/24/2029 we switched to T-Mobile for more features. In the process of canceling my service with Consumer Cellular, we needed to pay off the balance on the phones we were buying. We received confirmation emails, one for each line, with the email dated the same date of 02/24/2026, the date of the switch over to our new carrier. I was told I would receive one more bill from Consumer Cellular, which I concurred. Although my last day of Consumer Cellular use was 02/24/2026, they used a term of “port-out” that wasn’t completed until the next day. So, I got charged on 03/14/2026 for what I thought was the last charge and what I expected. THEN THEY CHARGED ME AGAIN ON 04/14/2026! Remember, I had not used their service since 02/24/2026. That’s 49 days of canceled service. Add to that, once I called on 02/24/2026, I was locked out of the account. I filed a complaint but they would not give. If you Google “Consumer Cellular complaints”, this is one of the many issues with this company.

The price is great, especially since I qualify for senior pricing. The only issue I had that was confusing me and took much longer than expected was adding a line. I tried using various links and it gave me difference pricing for the added line when I expected it to be straightforward. I eventually found the best way to add the second line and get the best price, and fortunately, porting over the 2nd phone just took us minutes to complete.

Five stars for the second person; 2 stars for first person. I couldn't unlock my phone or make calls. I called support; was guided through different things to do. Finally was told I would need to go to nearest store which is 90 miles away. I kept trying the phone and got it unlocked but still couldn't make calls. The next day I spoke with a very nice and patient lady. She had me do a few things to the phone and got the phone working. She was so nice to this 80 year lady and I really appreciate it. I have had CC since 2014 and have never had a problem like this. I will blame that on age, also.

Device arrived in a very timely manner.
Did have to call customer support on a few occasions to port my mother's number and getting voicemsil the way we wanted it they were always very kind informative and helpful
Been very happy with results to this point

A simple phone upgrade so I can use a specific app. The phone works to make and receive phone calls. I still have not been able to move any data from the old phone or install the needed app. However, my plan has already been "upgraded" from 512Mb to 1Gb to 3Gb due to exceeding data limits. WHAT data limits.? I have made ONE two minute phone call and still can not transfer data from the old phone or install the app (not CCs fault). I do not understand why these two Samsung phones can not transfer data directly (I do NOT have WiFi at home 2-1/2 miles up the mountain).
You probably won't get this feedback because I can not access Google/gMail/..

The switch to CC was so easy and fast! I spoke to a person to switch my service and send me my new phone. My phone came faster than expected. I then called the number they gave me to get everything set up. Both of these two phone calls combined, maybe 30 minutes. Both of these two people I spoke to were so amazing and explained everything, answered my questions and were so nice. I am blown away. I cannot recommend this company more…. Just do it.

I ordered a new Samsung Galaxy S26 phone. I couldn't get the online system to indicate that it was a pay per month order so I called customer service. That person was helpful and informed me I had to click the Easy Pay Option. The phone order went through very quickly after that. I must say that it took longer than I expected or would have liked for the phone to arrive. About 5 days. Price was good for the phone and I can pay down quicker via Easy Pay if I wish.

I needed to replace my old cell phone, so decided to upgrade. I went online to my account, looked at the offerings and made my selection. Placed my order, received a confirmation with cost information, and later the shipping information. Arrived as stated. I did call support as I need my eSIM activated, got the phone up and running. Excellent support and wonderful communication with the shipping .

We have been customers of CC for over 10 years and have had no problems that were not solved very timely. We upgrade often and have no problem changing phones. Have no intention of ever change Carriers.

This company has disconnected my 5 yrs old smartphone from their network to push me for phone update giving me ridiculous excuses. They did it without prior warning, just invalidated sim card while continuing to collect my payments. That made me a lot of hassles to talk to them for resolution and eventually switch to other service provider. Porting phone number from them was also a lot of pain. After switching to other provider the same smartphone works well using the same T-mobile network as Consumer Cellular does use. Be aware: if they do that to you it does not mean you MUST buy new phone or sim card, they just want to rip you off!!!

Great service, friendly and knowledgeable agent made the experience of activating a new phone painless. Especially appreciated an US based representative,making it easy to understand her instructions. I’ve been with CC since 2018 and have always had great service.

Was with them for over 10yrs. Customer service become a nightmare, when leaving they didn’t want to release my number and ph…just a horrible company in the end
In top of that they charged me two months and had to dispute and get my money back.
FTC complaint and they never answered, so they know what they are doing
Just stay away!

It was easy ordering a new phone and adding a line to our account, Customer Service is the best we have encountered in all types of services. Our phone has been delayed in shipping, which is not the problem of Consumer Cellular, but the carrier. That is the only slight inconvenience we have encountered--and it isn't a problem. We are so pleased with our relationship with Consumer Cellular.

Always good service

Super easy to switch over. Seamless process. I especially want to give a shout out to the customer service. I dealt with Mia and she was an absolute delight to work with. After having some headaches with my previous carrier, it was refreshing good on my heart to have help from such a kind and genuinely caring professional. Thank you, Mia!

Great service I think it’s better than att but that’s just me definitely a 10/10

Pretty easy to select and buy a new phone. Prices seemed to be in line with other carriers for IPhone 17e. I did go to Target first which is listed as a CC retailer but that was a waste of time.