Contactforlenses Reviews 

I've never received my contact lenses! They've charge me for them but never post them! Disgraceful
Gosia

Never received my contacts! Requested a refund and never got my money back or the contacts. This was 4 months ago. Horrible company!!! Do yourself a favor and don’t order!!!
They are scammers and I don’t understand how the website hasn’t been closed till now?

Wish I'd read the reviews first. Waited weeks for my order, then cancelled it, and still waiting for the promised refund. Terrible customer service. In the meantime I've ordered elsewhere and had the lenses next day.

Ordered Lenses in January. Advised out of stock. Then they cancelled my order and said would refund me. No refund received. Got refund from my credit card company. Avoid at all costs !!!

Ordered lenses in December. I cancelled the order when they had not been dispatched 2 months later. No sign of the refund. Had to log with the bank to try and recover my lost funds. Avoid.

I placed a order with them a month ago they took more money then supposed to and not only that I still haven't received my refund yet DO NOT TRUST THIS COMPANY THEY ARE HORRIBLE

Never had problems with them until this February!! I placed an order in a middle of February, still did not receive anything, and none of my multiple emails was answered...

This is the third time that I ordered contact lenses from contactforlenses and the delivery took over a month! I cancelled my last order after I still hadn't received it after a month and (now 4 months later) still have not received the refund despite emailing them multiple times. DO NOT TRUST!!!!!!!

I have used this company before and they were okay until now. Ordered my lenses since 26/02/2018 and paid in full by credit card. I emailed them on the 08/03/2018 and they replied saying it's on back order. I sent another email out on the 14/03/2018 to cancel the order and refund my card and this has not been actioned as yet. I have now sent another email. Very disappointed with this company. Will not use again! Be cautious.

After placing my order on 19 January 2018, & having my credit card debited that same day, I am still awaiting the lenses I ordered some 10 weeks later!

Similar to other User's reviews, I was attracted by a significant discount that was offered by this company post-Christmas, & first chased them eight days after ordering (bearing in mind that they claim to dispatch orders in three to five days) to be told by that same "Sarah" in Customer Service that the lenses were on back order & that a delivery date could not be given. This transpired into "Sarah" telling me that there had been "unavoidable delay from the vendor side on certain shipments" meaning my order had "got delayed in shipping" following my further chases, before being told that their "supplier is running short of these lenses", again being told that they were unable to give me an exact date for delivery & did I want to cancel my order. This was five weeks after ordering & paying for the goods!

Thereafter my further chases & requests for a refund went unanswered for weeks, until I decided to Cc in two other Email addresses I found for the company on the internet that weren't for Customer Service & also posted an honest comment about my experience on their facebook page, which was promptly deleted by their "Marketing Department" within hours, together with my receiving a PM from that "Marketing Department" explaining that they had flagged my message to their Support Team who would respond in a short while. Sure enough "Sarah" in Customer Service did that, telling me again that my "lenses are still on back order" & a "refund would be made to your card within the next 3-5 working days". I am still waiting for that refund.

In light of all of this dissatisfying treatment, I had already raised a Chargeback claim via my credit card provider, which I am still waiting to be completed.

Having checked my records, I now recall that I endured similar problems in November 2013 after placing an order with this company.

In short, I suspect that this company is a sham operation, which does not actually carry contact lenses in stock & therefore has a business model of making money from taking money from customers on orders being placed & holding on to it for as long as possible while making excuses to customers. Tellingly, it's based on Jersey & no telephone number is ever given for you to contact them. You simply have to wait for a faceless Email address to fob you off when they can either be bothered to reply or feel the pressure to respond.

My clear advice would be not to use this company at all costs & simply use a very reliable company like Feel Good Contacts who deliver your lenses the next day, albeit at a higher cost. Like many things in life, you get what you pay for (though Feel Good Contacts do have a Price Match Promise that you can avail of)!
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UPDATE 19 April 2018
Now received my money back from my credit card provider via Chargeback, albeit some three months after being charged for an item that's still not been delivered.

The last communication I received from Contactforlenses.com was 29 March when the infamous 'Sarah' in Customer Service confirmed that I would be receiving a refund within 3-5 working days. Some fortnight after that window expired, I'm glad I didn't continue to believe their broken promises.

On reflection, I do suspect that this is an organised scam with a basic strategy of obtaining funds by deception in order to hold wholesale amounts of money on deposit in order to earn interest from them.

Dreadful company! Took MORE out my bank than the order! I cancelled the order as they ‘didnt have them in stock but on back order’. We seem to be bank rolling these robbers! AVOID like the plague. I still have no refund and am reporting them for fraud!

i placed my order in mid February and still waiting for my order. it has been a month and half and the customer service keeps saying that it it out of stock and when i asked them to refund the money they stopped replying back to my emails.

Never provided lenses and still waiting for refund months later! Avoid!

Still waiting for my refund , again no contact, surely this must be illegal

Have always received great service and lenses despatched within 6 days in the past which is why I am now puzzled as to why I never received a recent order which was placed on 21 February?
Sent an email to Sarah at Contactforlenses requesting refund however I am still waiting for this since 6 April. Have needed to ask the assistance of my credit card company to obtain a refund.
Do not place any orders with this company. Unfortunately it appears they can no longer be trusted.

I ordered my lenses but still had not received them a month later. I asked customer support where my order was and they told me that my lenses were unavailable at the time of order and so they could not be despatched. They could not tell me when I would receive my order. This alone deserves a 1 star review! However, to add insult to injury, I asked for a refund and they told me it would be in my account in 3-5 working days. A month later, I am still waiting and their customer service is no longer responding to my emails. DO NOT BUY FROM THESE SCAMMERS!
Update: I never received my refund and had to query the charge with my credit card company. This lenses company is definitely a scam.

Ordered lenses on 1 January, still not received mid-Feb so demanded a refund. It is still not forthcoming in mid-Mar. It's basically theft. DO NOT USE THIS COMPANY.

The Same issue has occurred with myself and i will open a fraud case!! Told by company that lenses on back order and could not tell me when they would be in stock. Sent another e-mail asking to have my order cancelled and monies refunded, they keep telling me it will be there in 3 to 5 days Pure disgrace!!!!!!! AVOID LIKE THE PLAGUE

Same issue has occurred with myself and currently on the phone to my bank to raise a fraud case!! Told by company that lenses on back order and could not tell me when they would be in stock. Sent another e-mail asking to have my order cancelled and monies refunded, no reply. Pure disgrace!!!!!!!

If I could give a minus review I would! Used this company twice previously and service was absolutely fine. Wish I had read the recent reviews before I went ahead and purchased again from this company.

Same situation as many others, made an order on 28th Jan and no dispatch e-mail. Wrote to complain and advised by a "Sarah" that my order is now back on track and expect it soon. Still no sight of anything. Wrote back to confirm I want a full refund and got a confirmation e-mail saying it'll be done within 3-5 working days. It's now March and still no refund!

DO NOT BUY OFF THIS SITE/ BUSINESS + GET ON THE PHONE TO YOUR BANK AND RAISE A FRAUD DISPUTE FOR THEM TO INVESTIGATE AND HELP GET YOUR MONEY BACK ASAP!!!!

EDIT: have since managed to get my money back via my bank. Make sure you have proof of communications if you've asked for a refund and not received anything within the promised time-frames.