Converge ICT Reviews 172

What happened, Vella? Why is your customer service so bad? And also, my internet would either be down or the signal would be really poor for several days on end...with no further notice or proper warning even though I have paid... It's been like this for the past few months. 💔💔

They deserved the lowest rate. It's been 2 weeks no internet connection. After 2 hours of reporting they will marked our ticket solved even though it's not. Grrr so many ticket already. They should return our money

Still no internet access since last friday the day we installed and pay for the plan, till today monday May 12, 2025. No action, no updates no nothing, nada, zeeeerroooo. Better give back our money.

Worst customer service! I mean, how can a management allow these kind of agents who will just easily hang up the call? I applied for a plan upgrade + replacement of modem but there was no update about the replacement and I was already billed for the upgraded rate. Tried to contact the customer support but just hang up the call. Shame.

I lost connection since April 14th and it's been two weeks of repeated follow-ups. Support doesn't even know if it's an outage or if it's an isolated issue since they keep on saying different things and opening different tickets.

Converge is so ass, the internet keeps spiking to good to absolute ASS CHEEKS.
how am i gonna play games with this kind of wifi. The first time we bought it, it was good, after a year its so shit. I dont understand why this shit wifi is so popular here in the Philippines, just buy pldt.

POOR Customer Service and repeated Internet Outages by Converge.

They close also the Ticket even though it is not yet resolved.

Absolutely Horrible Service in Tagbilaran, Bohol – Converge Doesn’t Care”I’m paying for 200 Mbps up and down in Tagbilaran, Bohol, but for the last 72 hours, I’m stuck with a pathetic 1 Mbps. ONE MEGABIT! That’s not even dial-up worthy in 2025. No warning, no notice, nothing from Converge—just pure silence while I’m left with a useless connection. Tried calling customer service multiple times, but the line keeps disconnecting like they’ve got a “drop call” button just for fun. It’s clear they don’t give a damn about their customers here. How can a company brag about being the “fastest in the Philippines” when they can’t even deliver 1% of what I’m paying for? Avoid Converge in Bohol—they’ll take your money and leave you stranded.

4 days without internet and counting. Customer service has been terrible—hard to reach, and when you finally talk to someone, they just give scripted responses and can’t really help. They’ve promised technician visits multiple times, but nothing ever happens. It’s frustrating and disappointing. I’m starting to lose hope and may switch to a different provider. I would never recommend Converge.

Horrible customer service. Expensive rates. Unreliable connection.

I had almost a month of no internet connection -- with no fix even up to the day I've terminated my account. Multiple support tickets were getting closed with no resolution. They will prolong the issue to force you to pay for your "active" account.

They will play all the tricks to steal your money. What a terrible company! Avoid at all costs!

Worst customer service ever. Been contacting them through emails and their Click2call service. There have been no response on my emails and once connected to an agent via Click2call, they'll put you on hold after a short introduction.

4 days - No internet. No progress. Poor service - Cavite Area

Horrible horrible customer service!! Not a real problem getting connected but if you have a service problem plan on calling every day many times a day. We got connected and had service for almost 2 weeks..then no signal...almost 2 weeks later after promising every day they would be out tomorrow we were finally reconnected..if you have another option I would take it!!

Just as same as it was before they promise fast internet we pay nearly 3k and the latency is very bad now tell me converge..........why have a big MBps but such and idiotic bad ping and latency.....useless as it was before i changed to Globe was very happy with the service then we had to move to a new place and there Globe is not allowed.......well guess what i will move again just to be able to get Globe again the one reading this will just be laughing and this is exactly why ya'll are so bad

Paying for 100mbps fiber and getting 5. Fiber X are telling heir custimers its normal to pay for 100 bottles of beer and only getting 5. This is a scam.

Extremely Disappointed with Converge's Service and Billing

We recently moved from Pampanga to Tagaytay and contacted Converge to transfer our account to the new address. Initially, we were told that we had called too early and were advised to call back closer to our move-out date. Following this advice, we called a week before our move and were informed that the transfer approval would take approximately 2 to 4 weeks.

Upon arriving in Tagaytay, we visited the Converge branch near the wet market on Santa Rosa Highway to follow up on our request. We were assured that the installation would be completed the following day. However, a week passed with no connection. We had to call daily, repeatedly explaining our situation to different staff members.

Once the internet was finally connected, we discovered that we were being billed for both our new account in Tagaytay and our old account in Pampanga. This double billing is unacceptable and reflects a lack of competence and professionalism.

I am extremely disappointed with the service we have received and the inconvenience it has caused. Additionally, I am frustrated that there is no platform to leave reviews on your social media, Google, or your website.

No internet connection!
It has been 2 days since we filed a ticket and yet no updates! I am so frustrated with your customer service.

I am really disappointed with Converge. It was really good upon installing and using for a month, but after that no internet for 3 weeks.Customer support is worse at all. It was attended after 3 weeks but everyday tje connection is lost and will resume late at night. Worst intermet for me really. I will cancel my subscription and of course will pay for the modem as agreed. Really a disappointment Converge...

I wish the standard rating should allow lower than 1-star values. Anyway, never plan on getting into Converge. They literally have the worst Customer Service among the ISPs in the PH. They will never announce planned outages and when you ask for a resolution update, they will never give a straight answer. I had like 5 or more different "people" telling me the same thing and they will immediately end the conversation if you don't respond within 1 minute. I am not exaggerating at all.

Also they are using a scam tactic to send a technician to install a Wifi 6E router even if you did not order or applied for it at all. If you accept it, they will charge you Php 149.00 a month and secretly RE-LOCK-IN your account for another 24 months so that if you plan to terminate the contract by the time you get frustrated with their horrible service, you will be thinking twice.

What a hell hole to be in!

2 days without internet and no one offers a solution.

ticket SF-04246374