Converge ICT Reviews 172

Converge is TERRIBLE.

Their Customer Service is atrocious; it took them eight weeks to facilitate our change in service address - and still, nothing! Their customer hotlines just HANG UP on you under the guise of poor connection; I spent hours on the phone trying to speak to one of them to no avail. I spent weeks emailing them back and forth only to be fed the same lines over and over again "Apologies for the inconvenience. Rest assured the appropriate team is working on this." And still: we have no internet in our new home, but they continue to charge us while eluding our requests for their help. Seemingly, all they care about is the money in their pocket.

If you have another option, save yourself grief and DO NOT get Converge.

Shut down your company just for money, that's how you are and PLDT is rotten

Dear Mr. Razon,

Greetings from Converge ICT Solutions.

This is related to your case number 03554831.

Thank you for the response. Upon checking your account, your modem is 2.4g. please be informed that your modem has not 5ghz it is only allowed for a plan upgrade with 5G modem. Please provide us an update within 24-48 hours. Otherwise, this ticket will automatically be tagged as closed.

Best Regards,

Dacia
Converge Support Agent
ConvergeICT Solution Inc.

Wla man lng upgrade options or any options at all. tapos ang malupet pa yung mga technicians pa ang nagsabi saken na pwede mag upgrade. magulo kayong lahat. iba sinasabi ng technicians iba sinasabi ng customer service. magulo. mag resign na kayo dyan kung wla kayo alam sa customer service.

Bull**** company all empathy and no action done, simple lang ng issue and di maaksyonan agad, worse tlg.

This has happened 3 times already, first action nyo maganda kasi action agad after 24 hrs but the problem is kababalik lang net nawala na naman agad, second site visit nyo it took 72 hrs bago nyo maaksyonan and now for the 3rd still counting pa.

Reported the issue as early as possible pero ngayon wala pa din, puro empathy walang action.

Escalated the issue and more than a week na lumipas still no action nakakabwesit literal.

Pwedeng bang ireport ang company na ito and kung oo, saan? parang walang plano mag action.

Not highly recommended sa mga jobs, school (especially law related ang course ko) and businesses na nakadepende sa internet parang 🐌 ang aksyon.

No service 40 days in the last two months (August and September 2024). Three different time periods We contact every day now. All we get is we have escalated and be patient. No other info. Nothing. Worst service provider i have experienced in my 72 years of life. Worst by far.

Suck experience! I used to pay in advance before until the signal became too slow 🐢
I send payment yesterday September 30 in canada October 1st in Philippines through the converge app like how i did before connected to gcash ewallet . Gcash shows successful while converge didn't send invoice right away like they used too. So i emailed the ict to ask and im wasting many hours they keep asking info i already provided again and again and now they are telling me that its not paid when i ask the gcash proof of payment it shows payment are successful.
Hi Daisy,
Thank you for reaching out to GCash Support.
As I checked, your payment was successfully processed, and it was already transmitted to **CONVERGE ICT** based on our records.
For your reference, kindly see details below for the record of your successful transaction:
**GCash Reference Number**
**Merchant Order ID**
614466776
1680000824108_3061685652
It would be best to communicate directly with **CONVERGE ICT** and you may present the information above as evidence of your successful transaction. The merchant requires your coordination with them as disputes are subject to their validation process.
If the merchant insists on not receiving the said payment, kindly provide us a copy of an
acknowledgement from them stating that the payment was not posted after showing the trace number provided.
Thank you for understanding.

5 days no internet, then support says and I quote:

the request for the rebate will be reviewed based on the issue reported and will be subject to approval by the concerned team. Please be advised that the minimum number of days required for a rebate request is 6 days. Thank you.

so it means that if my net is fixed today, it will just be just "so sorry for the inconvenience". that is none sense. I have been with no internet for 5 days (it started on Monday, Sept 2) and no compo

another one is this very rude agent from their FB chat. He or She just ended the conversation, without asking me if there are other concerns that I need to raise..i have screenshots to prove the rudeness

Noob internet connection👎Bad experience😡👎😡😡

There outage response will make their subscribers loose their mind!!! It’s been 5days and nothing has been done!

THIS COMPANY IS TOTALLY CORTUPT!!!!!!!

THEY DEBITED MY CHECKING ACCOUNT FOR THREE ITEMS, ONE THAT DOES NOT WORK (NOT REPLACED), ONE THAT NEVER ARRIVED AND ANOTHER THAT WAS NOT ABLE

THEN THEY WERE CHARGING AN ADDITIONAL $5. + DOLLARS FOR ALSO GETTING NOTHING!!!!!!!TO USED ON MY MOTORCYCLE.

WHEN QUESTIONED I WAS TOLD THAT I HAD TO PAY TO SHIP IT BACK TO CHINA AT MY COST WHEN THEIR DISTRIBUTION POINT IS IN NEW YORK OR CALIFORNIA.

I requested the installation of fiber internet and so far there have been no problems I contracted 200mbs and it is coming up what is good this needs to be said when something is not bad I hope it stays that way at least in Manila it is good

This ISP company in the Philippines, has really negative reviews from the capital, they promised to do better in the province, but looks like they broke that promise. This is not the first time this happened.

I have a breach somewhere on my fiber cable, it shows up in strong wind with on/off connection with seconds to minutes apart. I have contacted converge 9 times about it, yet nothing has been done. First reported april 23 2024.
So far this has cost me 800p in delivery fees, because of Converge.

ticket number 15169892302

More than a month has past, since I reported the problem, the issue still have not been fixed.

I have talked a written with numerous of your custom service employees and all promise to escalate, yet nothing happens.

Field engineers have been dispatched 4 times, but ignore the order and never call or come, I can't go anywhere so had to order grocery delivery at extra cost for me. Your ineffeciancy is costing me money.

last I talked with your Customer service employee on May 22 2024, she called me, and she would escalate again and make sure field engineers would come.

And again the field engineers ignored the order!